Quality Assurance Analyst

Lloyds Banking Group

Quality Assurance Analyst ensuring oversight and assurance on customer account reviews in Financial Crime. Supporting decision-making process while identifying risks across Financial Crime Operations.

Posted 6/30/2026full-timeBirmingham • 🇬🇧 United KingdomJuniorMid-Level💰 £33,203 - £34,950 per yearWebsite

About the role

Key responsibilities & impact

Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
Ensure all reviews meet policy, regulatory and local risk standards
Assess case rationale to ensure decisions are clear, well-evidenced and aligned to expectations
Identify trends, risks and areas for improvement across case outcomes
Support colleague development and training where required
Collaborate with business partners to support process improvements and best practice
Contribute to reporting and provide insight to support team and business objectives
Manage your own workload effectively to deliver against quality and productivity expectations

Requirements

What you’ll need

Approximately 2-3 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
Good understanding of Economic Crime Policy and its practical application
Ability to assess case information and identify potential risks
Strong analytical skills with the ability to identify trends and raise appropriately
Strong attention to detail
Excellent communication skills, including delivering clear and constructive feedback
Ability to manage workload effectively and prioritise tasks
Experience in Quality Assurance, audit or control environments (Desirable)
Experience supporting training or development activity (Desirable)
Exposure to reporting or MI (Desirable)

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Flexible benefits you can adapt to your lifestyle
24 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality AssuranceAMLODD/KYCTransaction MonitoringRisk AssessmentTrend IdentificationReportingData Analysis

Soft Skills

Attention to DetailConstructive FeedbackWorkload ManagementCollaboration