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Senior Quality Assurance Analyst
Lloyds Banking GroupQuality Assurance Analyst in Financial Crime Team delivering oversight on customer account reviews. Collaborating with teams to ensure compliance and manage quality assurance workflow.
About the role
Key responsibilities & impact- Plan, manage and prioritise QA workflow in line with risk and demand
- Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
- Review complex cases and appeals, ensuring consistency in decision-making
- Ensure all activity meets policy, regulatory and local risk standards
- Identify trends, control gaps and opportunities to strengthen assurance outcomes
- Deliver or support calibration and re-training where required
- Produce MI and insightful commentary for governance and reporting
- Support Senior Team Managers with day-to-day operational delivery
- Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach
- Contribute to strengthening the control environment and overall risk management approach
Requirements
What you’ll need- Approximately 3-4 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
- Strong understanding of Economic Crime Policy and its practical application
- Proven ability to assess complex case rationale and make risk-based judgements
- Strong analytical skills, with the ability to identify trends and risks
- Experience managing workload and prioritising effectively
- Excellent communication skills, including delivering constructive feedback
- Ability to engage and influence business partners and leadership
- Experience in Quality Assurance, audit or oversight roles (desirable)
- Experience delivering coaching or calibration activity (desirable)
- Exposure to governance or reporting frameworks (desirable)
Benefits
Comp & perks- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Flexible benefits you can adapt to your lifestyle
- 28 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Assurance ReviewsRisk AssessmentTrend IdentificationCase ReviewGovernance FrameworksCoachingCalibrationReportingOperational DeliveryProcess Improvement
Soft Skills
Constructive FeedbackEngagementInfluencing