Liveops, Inc.

Business Development Rep

• As an SDR you will be on the frontline of the sales team responsible for creative and intuitive prospecting.
• In this role, you will utilize unique methods to generate interest and create new company relationships for one or more divisions, product lines, or market segments.
• In this rewarding role, you will work collaboratively with a team of driven sales professionals, supported by our marketing team, to engage qualified prospects for sales executives.

Sales Analyst – Business Development Representative

Learning and Development

• Communicate proactively and work productively to meet deadlines
• Utilize project management tools and follow file governance policies to manage tasks

Temporary Instructional Designer

Recruitment

• Lead and develop a team of talent acquisition specialists to deliver high-volume hiring outcomes for independent contractors.
• Design and implement sourcing and nurturing strategies using ATS platforms (preferably Fountain), automation tools, and data analytics.
• Partner with Marketing and Operations to create integrated campaigns that drive agent candidate engagement and conversion.
• Identify and manage external vendors and technology platforms to source, vet, and nurture talent pipelines.
• Analyze recruitment metrics to identify trends, improve throughput, and reduce time-to-fill.
• Ensure adherence to independent contractor laws and client-specific requirements throughout the onboarding process.
• Explore and implement AI-driven solutions to enhance candidate experience and operational efficiency.

Talent Acquisition Operations Manager

Consultant

• Guide customers through complex CCaaS and telecom integrations
• Act as a technical liaison between clients and internal stakeholders
• Lead technical workstreams from discovery through deployment
• Advise on architecture, troubleshoot multi-system issues
• Ensure frictionless onboarding and operational stability
• Document integrations, configuration guides, and architecture diagrams
• Own CCaaS and telecom integration implementation workstreams
• Support Sales Engineering during pre-sales scoping and technical evaluation
• Identify inefficiencies and drive process improvements across Professional Services and internal technical teams
• Mentor other team members on elevated technical practices

Senior Professional Services Consultant

Analyst

• Collaborate with an innovative, supportive, fun and people-focused team.
• Manage specific learning program(s) where you are responsible for the design, development, and delivery of effective learning experiences.
• Work closely with internal team members, client partners, and SMEs to translate business objectives into learning solutions.
• Design and develop engaging instructional content using various technology and media.
• Apply instructional design principles and adult learning theory to enhance materials.
• Review and analyze agent performance data to identify trends and improve learning materials.
• Participate in ongoing professional development opportunities.

Learning & Development Analyst

Security Engineer

• Design, implement, and maintain security tools and solutions, including firewalls, intrusion detection/prevention systems, SIEM platforms, and endpoint protection.
• Monitor networks, applications, and systems for security threats, incidents, and vulnerabilities.
• Investigate and respond to security alerts, incidents, and breaches, ensuring timely remediation and documentation.
• Conduct regular security assessments, penetration testing, and vulnerability scans.
• Partner with IT teams to apply patches, updates, and secure configurations.
• Develop and enforce security policies, standards, and best practices across the organization.
• Implement identity and access management controls, including multifactor authentication and role-based access.
• Assist with compliance initiatives such as PCI-DSS, HIPAA, SOC 2, or other regulatory frameworks.
• Support employee security awareness training and promote a culture of cybersecurity.
• Stay current on emerging threats, vulnerabilities, and security technologies to proactively strengthen defenses.

Cybersecurity Engineer – Solutions Services Program Manager

Operations

• Manage and coordinate operations through policies and procedures, ensuring customer and patient satisfaction
• Responsible for the day-to-day management, development, and implementation of call center related initiatives that impact client and patient results/experience
• Lead service-related initiatives including identification of business need, strategy recommendation and project outcomes
• Develops and articulates effective performance strategies that are impactful, executable, easily communicated, and financially supported for areas of responsibility (product/ indication /channel)
• Possesses a broad understanding of overall client business, structure, priorities and proactively set plans to meet evolving business needs
• Leverages critical thinking/ problem-solving skills to devise innovative solutions
• Possesses strong communication and presentation skills to lead collaborative efforts
• Demonstrates the ability to deliver complex information in ways that are easily understood
• Manages a diverse workload with multiple demands, and competing priorities
• Adheres to Liveops and client operating procedures and guidelines
• Consistently communicates timely and accurate information and progress across functional teams to prioritize projects, meet program timelines and exceed quality standards
• Maintains ongoing communication with customers/vendors to ensure that project timelines and program changes are aligned with expectations and business needs
• Exhibits sound business judgment and decision making within the scope of assigned responsibilities
• Directly manages 2+ remote call center teams
• Up to 20% travel required per year.

Manager, Healthcare Operations

Director

• Lead the organization’s digital innovation strategy
• Drive the evaluation, adoption, and integration of emerging technologies to enhance business operations
• Collaborate closely with cross-functional leaders to identify opportunities for digital transformation
• Ensure alignment with long-term business goals
• Translate innovation concepts into actionable roadmaps
• Serve as a key voice in the Innovation Leadership team, influencing technology adoption, vendor partnerships, and customer-facing strategy
• Oversee integration with enterprise systems, data platforms, and third-party solutions
• Partner with sales, marketing, and CX teams to define go-to-market plans, pricing tiers, and customer onboarding strategies
• Recruit and lead a cross-functional team including integration engineers, data architects, and product specialists
• Mentor team members and encourage agile, experimental, and results-driven work methods
• Manage pilots, proofs on concept, and customer feedback loops to refine offerings

Director, Digital Evolution

Project Manager

• The Healthcare Project Manager plays a critical role in leading and delivering complex healthcare projects that drive meaningful results for clients.
• This position requires strong project management expertise, exceptional communication skills, and the ability to coordinate cross-functional teams in a fast-paced, client-focused environment.
• The ideal candidate is proactive, detail-oriented, and passionate about optimizing processes to achieve high-quality outcomes.
• The purpose of the Healthcare Project Manager role is to ensure the successful planning, execution, and delivery of healthcare projects by aligning resources, managing stakeholder expectations, and maintaining the highest standards of client service and project performance.
• This role is dedicated to fostering strong client relationships, driving continuous improvement, and supporting organizational goals through effective project leadership.

Healthcare Project Manager

• Source, screen, and present qualified candidates with a focus for life and health insurance and healthcare, including those with Medicaid/Medicare expertise.
• Ensure compliance with applicable laws, regulations, and guidelines regarding hiring practices, especially within an Independent Contractor model.
• Promote the company image to candidates and external service providers.
• Manage full-cycle recruitment, including job postings, candidate outreach, candidate re-engagement campaigns.
• Work closely with cross-functional teams to make data-driven decisions on ideal candidate personas to find high caliber agents for each client.
• Utilize ATS and CRM tools to track candidate pipelines and ensure compliance with hiring processes.
• Build and maintain talent pools for future hiring needs in insurance and healthcare verticals.
• Deliver a top-tier applicant experience throughout the client recruitment process.
• Meet class and yearly metrics, providing a diverse talent pool of contractors across all clients.

Agent Acquisition Recruiter

• Provide leadership and direction for the day-to-day operations of account(s)
• Responsible for management and coordination of various support functions and activities for accounts
• Develop, initiate, and determine performance strategies to enhance execution to maximize results
• Work cross-functionally to create, implement, and optimize all necessary support initiatives
• Identify opportunities to maximize KPI, customer care, quality assurance, workforce planning, recruiting, coaching, and training

Director, Client Results

Marketing

• Plan and execute multi-channel campaigns targeting prospects, partners, and clients
• Help manage lead generation efforts in collaboration with sales and rev ops, including email nurturing, paid media, and landing page performance
• Support ABM programs by creating targeted content, segmenting audiences, and aligning with sales outreach
• Partner with external agencies and vendors to scale campaign delivery, optimize spend, and track ROI
• Support channel partner marketing efforts by managing co-branded campaigns, coordinating deliverables with partner teams, and ensuring alignment with joint go-to-market strategies
• Own end-to-end event logistics for tradeshows, including booth management, collateral, swag, shipping, and lead capture
• Attend events and confidently engage VP+ decision-makers, representing the brand professionally and strategically
• Support post-event follow-up plans, including lead routing and nurture
• Help manage sales content including pitch decks, email templates, one-pagers, and case studies
• Be the “brand steward” across the organization—ensuring all content, internal or external, reflects our visual identity and voice
• Collaborate with cross-functional teams (sales, product, client services) to develop marketing that supports business goals
• Support internal communications and initiatives that reinforce culture, awareness, and performance
• Work closely with the RevOps team to ensure data integrity, campaign tracking, and sales alignment

Senior Manager, Marketing

Data Engineer

• Lead the design, implementation, and governance of the organization’s enterprise data architecture.
• Manage a team of data engineers, analysts, and specialists, fostering a culture of innovation and accountability.
• Partner with business, engineering, and compliance stakeholders to deliver scalable, secure, and integrated data platforms that enable analytics, reporting, compliance, and business operations.
• Support compliance with frameworks and regulations including SOC 2, HIPAA, GDPR, and PCI DSS.
• Define and implement the organization’s enterprise data architecture, including data models, pipelines, and platform strategy.

Data Architect

Procurement

• Lead the end-to-end sourcing and contracting process across technology, SaaS, consulting, and professional services.
• Review, interpret, and negotiate contract terms to identify and mitigate business, operational, and financial risks in partnership with Legal.
• Serve as the commercial point of contact in vendor negotiations—maintaining accountability for deliverables, pricing, and SLAs, while enabling business leaders to maintain positive partner relationships.
• Build and maintain a centralized vendor contract repository to track renewals, performance, and potential duplications.
• Establish and enforce procurement policies, approval workflows, and governance structures that ensure consistency and transparency.
• Partner with department heads to analyze vendor spend, assess sourcing alternatives, and optimize total cost of ownership.
• Develop and run quarterly vendor business reviews with measurable KPIs tied to quality, performance, and cost.
• Collaborate closely with Finance on budget alignment and forecasting of vendor-related spend.
• Drive process automation and the use of procurement technology to streamline operations and improve visibility.
• Lead vendor rationalization efforts and guide the business on consolidation opportunities.

Procurement & Contract Manager

• An entrepreneurial approach is key to enhancing cross-functional and client relationships, driving performance, and expanding the global patient base.
• Creative and results-oriented strategies are vital for the success and retention of independent business owners, aligning with client expectations for patient relationships.
• Effective decision-making and collaboration with senior management across multiple departments are essential, as is leading cross-functional teams indirectly while ensuring adherence to all relevant guidelines.
• Develop and articulate effective strategies that are impactful, executable, easily communicated, and clinically/financially supported for areas of responsibility (product/indication/channel)
• Leverage critical thinking/problem-solving skills to devise innovative solutions
• Proactively utilize advanced creative and problem-solving skills to develop best practices for function
• Manage a diverse workload, multiple demands, and competing priorities within the business environment
• Demonstrate strong program management skills to manage ongoing projects
• Adhere to client corporate, divisional, and departmental Operating Procedures and guidelines
• Meet regularly with key stakeholders, executive sponsors, and working team members to ensure program oversight, maintain timeline & budget, and disseminate project status information on a routine basis
• Support strategic objectives
• Coordinate logistics for internal and external resources to ensure time efficiency and to meet internal client needs (e.g., program timelines)
• Consistently communicate timely and accurate information and progress across functional teams to prioritize projects, meet project timelines and exceed quality standards
• Effectively manage projects to deliver high-quality work product in a timely fashion (meets deadlines)
• Use appropriate data sources to evaluate effectiveness and develop business strategy
• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Available for virtual meetings in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Up to 10% travel required per year.