Learning Program Partnerships Analyst
Liveops, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Host and coordinate regular cross-functional program meetings that bring together internal stakeholders for each client.
- Maintain a shared KPI trends document for each program that tracks performance, identifies themes, and highlights opportunity areas.
- Surface actionable insights from program data and stakeholder feedback to inform improvements across learning programs.
- Partner closely with Instructional Designers, Facilitators, and Developers to ensure program data and field insights translate into meaningful enhancements.
- Support the Manager of Learning Excellence & LaaS Operations in establishing and maintaining operational frameworks for meetings, documentation, workflows, and process governance.
- Monitor follow-ups, commitments, and in-progress items from cross-functional meetings and ensure timely resolution.
- Contribute to continuous improvement initiatives that streamline Learning operations and enhance the overall learner experience.
- Support the development and documentation of processes and procedures related to Learning Excellence, Program Governance, and LaaS operational workflows.
- Assist with readiness, communication, alignment, and stakeholder coordination for new initiatives or program adjustments.
- Represent the Learning Team professionally and consistently in all interactions with internal partners.
- Participate in special projects or initiatives as assigned.
Requirements
- Bachelor’s degree or equivalent work experience
- 2–4 years’ experience in program coordination, learning operations, analytics, project coordination, customer experience, or cross-functional partnership roles
- Strong meeting facilitation and stakeholder-management skills
- Experience working with KPIs, dashboards, or performance-trend analysis
- Ability to organize complex information and maintain structured systems or documentation
- Familiarity with learning environments, customer support operations, or SaaS-based business models preferred
- Experience with collaboration and documentation tools (SharePoint, Confluence, BI dashboards, etc.) is a plus
Benefits
- Comprehensive insurance
- 401(k) match
- Flexible vacation plan
- Wellness program
- Resources like employee resource groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program coordinationlearning operationsanalyticsproject coordinationcustomer experienceKPI analysisperformance-trend analysisdocumentationprocess governance
Soft Skills
meeting facilitationstakeholder managementorganizational skillscommunicationcross-functional collaborationcontinuous improvement
Certifications
Bachelor’s degree