Site/Operations Manager

Liveops, Inc.

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Oversee day-to-day agent and independent contractor operations, ensuring alignment with company standards and client expectations.
  • Serve as the primary escalation point for local operational issues.
  • Maintain a professional workspace presence to host client visits and represent the company locally.
  • Partner with recruitment teams to support hiring efforts of in-country support and ensure smooth vetting and onboarding processes.
  • Coordinate with legal and HR teams to manage documentation and audits.

Requirements

  • Bachelor’s Degree in Business or Management or equivalent
  • 5+ Years in operations management, preferably within a BPO or virtual contact center environment
  • 3+ years in team leadership, particularly focused on managing remote or distributed teams
  • Strong understanding of Philippine labor laws and compliance practices
  • Excellent communication and stakeholder management skills.
  • Experience working with international teams and clients.
Benefits
  • Professional shared workspace (e.g., WeWork)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementteam leadershipcompliance practicesdocumentation managementauditing
Soft Skills
communication skillsstakeholder managementproblem-solvinginterpersonal skillsorganizational skills
Certifications
Bachelor’s Degree in BusinessBachelor’s Degree in Management