Strategic Account Director

Liveops, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own the full client lifecycle post-sale, including retention, upsell, and expansion
  • Build, maintain, and grow trusted relationships with senior client stakeholders, including the C-suite
  • Serve as the strategic advisor across business units and functions—connecting client needs to the breadth of Liveops solutions
  • Collaborate with internal teams to drive successful delivery, performance, and innovation
  • Lead strategic account planning, QBRs, renewal strategy, and pipeline forecasting
  • Identify whitespace and growth opportunities within your account base
  • Act as a voice of the client internally, bringing market insights and account feedback into the product and innovation roadmap

Requirements

  • 10+ years in enterprise account management or strategic client success roles
  • Background in BPO, CX technology, SaaS, or professional services strongly preferred
  • Experience managing and growing $5M+ annual portfolios and selling into Fortune 1000 accounts
  • Executive presence with strong consultative selling, relationship building skills, and the ability to operate as a trusted advisor to senior client stakeholders
  • Strong understanding of modern CX technologies, AI, and service delivery models
  • Proven ability to collaborate cross-functionally and drive internal alignment
  • Self-starter with high accountability, business maturity, and comfort navigating ambiguity
  • Passion for solving problems, creating value, and growing long-term partnerships
  • Strong consultative selling skills with the ability to influence executive decision making
  • Willingness to travel up to 10% for client engagement
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise account managementstrategic client successconsultative sellingrelationship buildingpipeline forecastingaccount planningCX technologiesAIservice delivery modelsBPO
Soft Skills
executive presencetrusted advisorcollaborationproblem solvingvalue creationbusiness maturitynavigating ambiguityinfluencehigh accountabilitypassion for partnerships