Senior Director, Client Results
Liveops, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Assume a leadership role of strategic significance
- Provide direction and oversight for the day-to-day operations of key accounts
- Lead cross-functional efforts, devising and implementing performance strategies to enhance execution and maximize results
- Influence key performance indicators (KPIs), customer care, quality assurance, and workforce planning
- Act as the primary escalation point of contact for client interactions
- Cultivate and strengthen relationships at all levels
- Coordinate high-level analytical, strategic, and technical resources to exceed client expectations
- Drive business innovation to achieve heightened performance and adoption
Requirements
- Bachelor’s Degree or equivalent years of work experience required
- 5-7 years of contact center /BPO experience, with 5+ years of leadership experience
- Proven track record of success
- Exceptional interpersonal and collaboration skills
- Demonstrated experience in influencing and shaping client outcomes
- Executive presence with a keen understanding of organizational dynamics
- Advanced organizational, multitasking, and time management skills
Benefits
- Flexible work schedule that includes days, nights, overnights, weekends, and holidays
- 10-15% travel as needed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipinterpersonal skillscollaboration skillsinfluencing skillsorganizational skillsmultitaskingtime managementexecutive presencestrategic thinkingclient relationship management
Certifications
Bachelor’s Degree