Director, Data Strategy – Systems Operations

Liveops, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

SQL

About the role

  • Serve as the single owner of all data strategy, analytics execution, predictive modeling, and contact-center systems operations for Liveops’ largest client program.
  • Lead a multi-disciplinary team of analysts, data scientists, and systems engineers to deliver insights, optimize Five9 and Virtual Observer environments, streamline operational workflows, and elevate the overall patient experience.
  • Leverage strategic and operational expertise to deliver friction-free patient journeys, increase throughput and speed-to-delivery, develop or guide predictive analytics, and drive measurable improvements in both cost efficiency and patient satisfaction.
  • Shape data-driven strategies, implement best-in-class SOPs, and engage directly with client contacts to present findings and influence business performance.

Requirements

  • Bachelor’s Degree or equivalent experience required; Master’s preferred.
  • 7+ years in data analytics, predictive analytics, systems operations, or related technical function, with at least 3+ years of leadership experience.
  • Proven experience leading multi-disciplinary technical teams (analytics, systems engineering, data science).
  • Experience with predictive analytics highly preferred; including developing, guiding, or operationalizing predictive models related to patient behavior, operational efficiency, or contact-center performance.
  • Strong understanding of patient support programs, healthcare operations, or health insurance ecosystems (highly preferred).
  • Hands-on familiarity with Five9, Authenticx, Power BI, Salesforce, SQL, or related analytics and CX platforms.
  • Experience with AI/IVA (Intelligent Virtual Agents), IVR workflow optimization, or CX automation technologies strongly preferred.
  • Ability to translate complex technical concepts into business-level insights for executives and clients.
  • Strong analytical and problem-solving skills with demonstrated ability to remove friction points and improve consumer journeys.
  • Ability to thrive in a fast-paced environment with shifting priorities and tight deadlines.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticspredictive analyticssystems operationspredictive modelinganalytical skillsproblem-solving skills
Soft Skills
leadershipcommunicationstrategic thinkinginfluencingadaptability