Linx

Support Engineer

• Assist customers via chat, phone, email, or ticketing tools, identifying needs and applying best practices to resolve issues.
• Open, analyze and handle tickets for Linx (E-millennium) solutions, documenting actions clearly and in an organized manner.
• Perform remote access when necessary, apply fixes and follow up on tests until resolution is confirmed.
• Analyze information and route support requests with accuracy.
• Monitor tickets end-to-end, ensuring quality and appropriate follow-up.
• Pursue continuous improvement by addressing problems at their root cause.
• Run SQL queries, review logs and perform other operational processes.

Junior Support Analyst

Backend Engineer

• Work on the development and maintenance of ERP systems.
• Collaborate with the technology team to develop solutions that impact the business.

Back-end Developer, Mid-level

Software Engineer

• Develop and maintain automation scripts for web applications and APIs.
• Collaborate with developers and Product Owners (POs) in agile ceremonies (Scrum/Kanban) to define acceptance criteria.
• Apply the Testing Pyramid to ensure efficient and sustainable coverage.
• Write test scenarios using BDD (Gherkin) to align technical and business perspectives.
• Validate data persistence through SQL queries.

Test Developer, Junior

Account Manager

• Apoiar o analista sênior na condução de projetos envolvendo parceiros.
• Organizar e estruturar os fluxos de interação entre parceiros e times internos.
• Conduzir e atualizar treinamentos sobre produtos de parceiros para áreas internas.
• Criar apresentações claras e objetivas em PowerPoint para alinhamentos e treinamentos.
• Realizar gestão de stakeholders em diferentes áreas.
• Apoiar a comunicação entre parceiros e equipes internas para garantir fluidez operacional.
• Contribuir para a documentação, organização de processos e construção da área.
• Aprender continuamente sobre novos parceiros, produtos e integrações.

Analista de Parcerias Jr – Vaga Afirmativa para PcD

• You will be the focal point to ensure technical excellence and the satisfaction of our most strategic customers:
• Technical Key Account: Act as the primary technical point of contact for Key Account / enterprise customers, understanding their needs and ensuring delivery of customized solutions aligned with their business.
• Critical Support: Manage and resolve high-complexity incidents, acting as an escalation point for urgent cases.
• CX Focus: Analyze the customer journey and proactively work to improve metrics such as NPS and CSAT.
• Executive Communication: Keep stakeholders informed with clarity and transparency, turning crises into opportunities to build trust.
• Data Analysis: Perform advanced troubleshooting using PostgreSQL for queries and data analysis.
• Continuous Improvement: Identify and implement permanent solutions (RCA) for recurring issues.

Senior Support Analyst

Data Analyst

• Act strategically alongside the commercial/sales team, with the challenge of consolidating, analyzing and interpreting the main sales KPIs.
• Consolidate and monitor key commercial KPIs, including pipeline, forecast, sales cycle, conversion rate, average deal value and performance by account portfolio.
• Build, maintain and evolve management dashboards in Power BI, ensuring clarity, reliability and up-to-date data.
• Perform critical analyses of the sales pipeline, identifying risks, opportunities and short-, medium- and long-term trends.
• Support the preparation of sales forecasts, ensuring greater predictability and alignment with monthly and quarterly targets.
• Prepare analytical materials for monthly results meetings, executive reviews and sales management routines.
• Collaborate with sales leaders to translate data into clear, actionable strategic insights, supporting growth decisions, account prioritization and new business initiatives.
• Ensure the quality, consistency and governance of commercial information, working on the standardization of indicators and reports.

Commercial Data Analyst, Junior

Full-stack Engineer

• Work on the development and maintenance of web applications
• Implement new features and evolve existing code
• Integrate a Ruby on Rails backend with a React frontend
• Model, query, and optimize data in PostgreSQL
• Work with REST APIs and service integrations
• Participate in code reviews and technical decision-making
• Work on bug fixes and continuous improvements

Mid-Level Fullstack Developer

Analyst

• Executar testes exploratórios, funcionais e manuais de API;
• Apoiar a automação de testes;
• Utilizar ferramentas de IA aplicadas à qualidade;
• Criar e manter seletores (XPath ou CSS);
• Colaborar com o time em versionamento de código e fluxos de DevOps.

Analista de Qualidade Automatizador Júnior

Product Specialist

• Lead the development of a conversational assistant focused on generating actionable insights from ERP data.
• Work closely with technical teams (engineering, data architecture, UX) to enable incremental deliveries.
• Contribute to defining AI approaches within products, ensuring real impact and avoiding unnecessary use.
• Participate in building an internal AI discipline that will evolve into intelligent agent projects within the products.

Applied AI Product Specialist

Marketing

• Support product strategies by conducting market research and competitor analysis;
• Contribute to Go-To-Market (GTM) initiatives, supporting planning and execution;
• Update, organize and develop sales enablement materials for commercial teams, such as presentations, one-pagers and FAQs;
• Support the team in partner activities, participating in the planning and execution of joint initiatives;
• Assist in planning and executing marketing activities, including email marketing campaigns;
• Collaborate on the development of rich content, such as e-books, presentations, guides and landing pages;
• Provide support for lead generation and nurturing campaigns, monitoring actions and results.

Junior Marketing Analyst

• Engage with customers in a close, empathetic, and consultative manner.
• Analyze information and context to direct support interactions with accuracy.
• Manage tickets end-to-end, ensuring quality, organization, and timely follow-up with the customer.
• Act with a sense of urgency, knowing how to prioritize what truly matters.
• Work in partnership with other teams, maintaining clear and collaborative communication.
• Be proactive: anticipate issues, suggest improvements, and make things happen.

Junior Customer Support Analyst – Affirmative Position for People with Disabilities (PwD)

Communications

• Support the execution of the branding and brand positioning plan;
• Create and review institutional content (website, presentations, landing pages, brand materials, and other collateral);
• Manage organic social media (LinkedIn, corporate Instagram), ensuring consistency with the brand’s tone of voice and positioning;
• Produce client case studies, articles, and long-form content (e-books, whitepapers, and infographics);
• Support PR and media relations activities and coordinate with external agencies as needed;
• Contribute to SEO strategies (on-page and off-page) to increase organic visibility;
• Assist in creating paid media campaigns (Google Ads, LinkedIn Ads), including briefing, monitoring, and optimization;
• Participate in the implementation of AEO (Answer Engine Optimization) strategies to improve ranking in generative AI engines;
• Collaborate with internal teams (Product, Offerings, Sales, and Customer Success) to align messaging and campaigns;
• Support flow and cadence strategies using marketing automation tools and other CRM activities.

Senior Communications and Branding Analyst

Designer

• Production of visual assets for internal initiatives and engagement projects;
• Support in preparing the internal newsletter;
• Copywriting for notices and campaigns requested by other departments;
• Creation and publication of content for the internal social network (Viva Engage);
• Support in organizing and broadcasting live events and culture rituals;
• Liaison with internal departments to align briefings and requests;
• Support in the operational stages of campaigns, programs, and engagement projects.

Internal Communication and Design Analyst – Affirmative Position for People with Disabilities

• Support the maintenance and operation of retail systems
• Handle and analyze technical and operational tickets of low to medium complexity
• Execute database queries (SQL - Oracle) to validate and analyze information
• Support processes related to PDV (POS), NFC-e (consumer electronic invoice) and Nota Fiscal Eletrônica (electronic invoice)
• Assist in analyzing retail business rules
• Perform basic validations in a Linux environment
• Support the improvement of workflows and support processes
• Log and document incidents, analyses and applied solutions
• Work collaboratively with the team following procedures and best practices

Junior Support Analyst – Affirmative Vacancy for People with Disabilities (PwD)

• Liderar o desenho e a implementação da arquitetura de componente core em C++, com foco em alta performance, portabilidade em diferentes sistemas operacionais e integração com múltiplas linguagens.
• Definir e implementar a arquitetura de novos componentes em C++
• Projetar interfaces estáveis e seguras para integração com diferentes linguagens de programação
• Criar uma base de código, robusta, performática e de fácil manutenção
• Atuar como referência técnica para o time.