Linx

Junior Support Analyst

Linx

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

Tech Stack

NoSQLSQL

About the role

  • Assist customers via chat, phone, email, or ticketing tools, identifying needs and applying best practices to resolve issues.
  • Open, analyze and handle tickets for Linx (E-millennium) solutions, documenting actions clearly and in an organized manner.
  • Perform remote access when necessary, apply fixes and follow up on tests until resolution is confirmed.
  • Analyze information and route support requests with accuracy.
  • Monitor tickets end-to-end, ensuring quality and appropriate follow-up.
  • Pursue continuous improvement by addressing problems at their root cause.
  • Run SQL queries, review logs and perform other operational processes.

Requirements

  • Build trust-based relationships with our clients; therefore you should enjoy activities related to supporting the brands that trust Linx.
  • Ability to handle multiple support interactions and connections efficiently.
  • Basic knowledge of SQL.
Benefits
  • Hybrid work schedule, so you can balance routine, focus and quality of life.
  • Meal and grocery vouchers to keep your energy up.
  • Birthday day off to celebrate your way.
  • Tuition assistance and professional courses to keep growing.
  • PLR (Profit Sharing), celebrating achievements together.
  • Férias & Co, with exclusive perks to help you make the most of your time off.
  • Bebê #soulinx a Bordo, a program with care and benefits for new parents during this important moment.
  • Meu Pet Club, because your pet is part of the family, with benefits and perks to care for your best friend.
  • Wedding gift to celebrate important life moments.
  • Medical and dental insurance to take care of your health end-to-end.
  • Life insurance to bring more peace of mind for you and your family.
  • Acolhe 360, a comprehensive employee support program with a multidisciplinary team.
  • Conexa Saúde, our digital hospital with no payroll deduction, available any time, day or night.
  • Medication benefit, with up to R$200 per month in subsidy through a 100% digital journey that integrates consultation, prescription and purchase via Hospital Virtual Verde.
  • WellHub, a partnership with gym networks so you can take care of your body and mind.
  • Allya, offering great discounts at thousands of establishments across Brazil.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLticketing toolsremote accessissue resolutionoperational processes
Soft Skills
customer supportrelationship buildingmulti-taskingproblem-solvingcommunication