Linx

Junior Customer Support Analyst – Affirmative Position for People with Disabilities (PwD)

Linx

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Engage with customers in a close, empathetic, and consultative manner.
  • Analyze information and context to direct support interactions with accuracy.
  • Manage tickets end-to-end, ensuring quality, organization, and timely follow-up with the customer.
  • Act with a sense of urgency, knowing how to prioritize what truly matters.
  • Work in partnership with other teams, maintaining clear and collaborative communication.
  • Be proactive: anticipate issues, suggest improvements, and make things happen.

Requirements

  • Genuine desire to delight customers.
  • Proactive, organized, and responsible attitude.
  • Strong analytical skills.
  • Clear communication and an ownership mindset.
  • A people person who enjoys working with others.
Benefits
  • Meal and grocery allowances (Refeição and Alimentação), because good energy starts with a great meal.
  • Birthday day off, so you can celebrate your way.
  • Tuition assistance and elective courses to keep growing.
  • Profit-sharing (PLR) — celebrating achievements together.
  • Vacation perks with exclusive benefits to help you make the most of your time off.
  • Bebê #soulinx a Bordo — a range of care and perks for new mothers and fathers during this important time.
  • Meu Pet Club — benefits and advantages to help care for your pet, because they are part of the family.
  • Wedding gift to celebrate major life moments.
  • Medical and dental coverage to take care of your health end-to-end.
  • Life insurance to provide greater peace of mind for you and your family.
  • Acolhe 360 — a comprehensive employee support program with a multidisciplinary team.
  • Vitta Prime Care — our digital care platform with no co-pay, available anytime, day or night.
  • Medication benefit with up to R$200 per month subsidy through a 100% digital journey that integrates consultation, prescription, and purchase via Hospital Virtual Verde.
  • WellHub — partnerships with gym networks so you can take care of body and mind.
  • Allya — great discounts at thousands of establishments across Brazil.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathyconsultative manneranalytical skillsorganizationtimely follow-upclear communicationownership mindsetproactive attitudecollaborative communicationpeople skills