Lessen

Procurement

• Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing.
• Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements.
• Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for Lessen.
• Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts.
• Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership.
• Analyze location alignment and capacity opportunities; recommends improvements to leadership
• Understand varying scopes of work of our clients and convey those requirements to vendors.
• Establish and grow relationships with vendors.
• Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions.
• Work with operations team to identify and terminate underperforming vendors.
• Must be available to adjust work schedule during high peak periods when necessary.

Vendor Sourcing Specialist

Operations

• Develop and maintain positive relations with vendors, clients/ residents and internal partners
• Receive and handle customer calls and email requests for services
• Manage real-time inquiries while keeping track of and responding to commitments
• Act as Project Manager and Vendor liaison as needed
• Manage the scheduling and completion of all project type work orders
• Ensure work orders are thoroughly created to resolve the current needs of the homes
• Act as a final escalation point for determining disputes or unsatisfied service confirmations
• Maintain open communication with Affiliates adhering to contracts
• Enter information into the database ensuring consistency and accuracy
• Demonstrate professionalism in communication and relationship development
• Foster a positive team environment
• Assist in training team members and providing constructive feedback
• Perform ad-hoc projects and other duties as assigned

Operations Support Coordinator

• Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction.
• Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
• Manage real-time inquires while keeping track of and responding to commitments.
• Act as Project Manager and Vendor liaison as needed.
• Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
• Ensure work orders are thoroughly created to resolve the current needs and issues of the homes.
• Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager.
• Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices.
• Enter information into our database and ensure consistency and accuracy.
• Demonstrate professionalism in communication, relationship development, customer service, etc.
• Shift flexibility may be required.
• Foster a positive team environment.
• Ensure confidentiality and accuracy of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Assist in training team members and provides constructive feedback as necessary.
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers.
• Performs work under general supervision; carefully reviews the details and accuracy of work performed.

Manager

• Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services
• Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s
• Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including
• Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
• Provide regular client status updates, if applicable
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.

Facility Manager

• Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing.
• Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements.
• Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for Lessen.
• Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts.
• Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership.
• Analyze location alignment and capacity opportunities; recommends improvements to leadership.
• Understand varying scopes of work of our clients and convey those requirements to vendors.
• Establish and grow relationships with vendors.
• Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions.
• Work with operations team to identify and terminate underperforming vendors.
• Must be available to adjust work schedule during high peak periods when necessary.