Lessen

Procurement

• Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing.
• Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements.
• Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for Lessen.
• Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts.
• Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership.
• Analyze location alignment and capacity opportunities; recommends improvements to leadership.
• Understand varying scopes of work of our clients and convey those requirements to vendors.
• Establish and grow relationships with vendors.
• Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions.
• Work with operations team to identify and terminate underperforming vendors.
• Must be available to adjust work schedule during high peak periods when necessary.

Vendor Sourcing Specialist

Recruitment

• Own the full-cycle recruiting process from requisition intake through offer acceptance and onboarding across all departments, including Engineering, Product, Operations, Finance, Sales, and Executive roles.
• Partner with hiring managers and leadership to understand business needs, define hiring criteria, and develop tailored sourcing strategies that align with company goals.
• Build and maintain robust talent pipelines through creative sourcing methods, including direct outreach, networking, referrals, and crypto/fintech communities - keeping passive candidates engaged and warm until they're ready to make a move.
• Act as Lessen's talent brand ambassador by confidently articulating our mission, products, and blockchain technology's impact on financial infrastructure to candidates at all levels.
• Lead employer branding efforts, including social media presence, job postings, and representing Lessen at industry events. Conduct market research and competitive intelligence to advise leadership on compensation benchmarking, talent market trends, and hiring strategies.
• Manage the end-to-end candidate experience by coordinating interviews, facilitating debrief sessions, negotiating offers, and guiding hiring teams through structured decision-making.
• Track and analyze recruiting metrics (time-to-fill, source of hire, candidate experience, event ROI) and continuously optimize processes based on data.
• Leverage AI tools and external recruiting partners, agencies, and communities when needed to maximize efficiency and impact.

Director of Talent Acquisition

Manager

• Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services
• Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s
• Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures
• Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
• Provide regular client status updates, if applicable
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.

Facility Manager

Account Manager

• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
• Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
• Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
• Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
• Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships
• Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
• In project checks pre & post with focus on Quality Control.
• Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary.
• Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
• Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
• Perform work under general supervision; carefully reviews the details and accuracy of work performed
• Travel expected up to 40% of the time
• Performs ad-hoc projects and other duties as assigned

Regional Relationship Manager

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
• Achieve or exceed targets related to account growth and upsell according to plan.
• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
• Proactively monitor and report client KPI and success metrics

Ecommerce

• Define and evolve Lessen’s brand architecture across Residential, Commercial, Marketplace, Lessen360, Lessen Pro, Direct, and emerging services
• Develop and maintain brand guidelines (visual system, tone, messaging alignment)
• Ensure brand consistency across sales enablement, campaigns, product launches, executive communications, and events
• Elevate Lessen from “property services provider” to our new positioning
• Partner with Product Marketing to translate vertical and persona-based messaging into compelling visual narratives
• Owns Lessen.com as a strategic business platform. Responsibilities include leading full website redesign and ongoing optimization
• Defining UX, UI, information architecture, and conversion strategy
• Ensuring clear and differentiated AI storytelling (including Aiden)
• Structuring content around personas, verticals, and ICPs
• Partnering with Demand Gen on SEO, CRO, analytics, and performance optimization
• Managing developers, agencies, and external partners
• Maintaining release cadence aligned with product innovation cycles
• Translate technical differentiation into intuitive visual narratives
• Ensure consistent representation of AI capabilities and platform innovation
• Develop comparison visuals and proof frameworks
• Create compelling metrics storytelling (ROI, efficiency, automation impact)
• Lead internal designers and creative contractors
• Scale team capabilities as company grows
• Collaborate closely with Product, Product Marketing, Demand Generation, Sales Leadership, Executive Team

Director, Brand and Digital Experience

• Define and evolve Lessen’s brand architecture across Residential, Commercial, Marketplace, Lessen360, Lessen Pro, Direct, and emerging services
• Develop and maintain brand guidelines (visual system, tone, messaging alignment)
• Ensure brand consistency across sales enablement, campaigns, product launches, executive communications, and events
• Elevate Lessen from “property services provider” to our new positioning
• Partner with Product Marketing to translate vertical and persona-based messaging into compelling visual narratives
• Own Lessen.com as a strategic business platform
• Leading full website redesign and ongoing optimization
• Defining UX, UI, information architecture, and conversion strategy
• Ensuring clear and differentiated AI storytelling (including Aiden)
• Structuring content around personas, verticals, and ICPs
• Partnering with Demand Gen on SEO, CRO, analytics, and performance optimization
• Managing developers, agencies, and external partners
• Maintaining release cadence aligned with product innovation cycles
• Supporting competitive differentiation through digital storytelling
• Leading internal designers and creative contractors
• Scale team capabilities as company grows
• Collaborate closely with Product, Product Marketing, Demand Generation, Sales Leadership, and Executive Team
• Perform ad-hoc projects and other duties as assigned

Product Marketing

• Build and lead the product marketing function, including product positioning, messaging, go-to-market strategy, and sales enablement across multiple product lines.
• Collaborate with the sales and product development teams to ensure marketing strategies align with product capabilities and sales objectives.
• Operate as a strategic individual contributor initially, and over time build and scale a product marketing team.
• Report to the SVP, Marketing.
• Define and evolve product positioning across various services (Residential, Commercial, Marketplace, etc.).
• Lead development of messaging houses and clarify ICPs, buyer personas, and vertical narratives.
• Translate complex capabilities into clear business outcomes.
• Own GTM strategy for product launches and major releases.
• Create repeatable launch playbooks and align stakeholders in cross-functional teams.
• Build and maintain core sales assets, develop messaging for priority segments, and support strategic deals.
• Lead competitive research and equip Sales with clear positioning.

Vendor Sourcing Specialist

Director of Talent Acquisition

Facility Manager

Regional Relationship Manager

Account Manager

Director, Brand and Digital Experience

Director, Brand and Digital Experience

Director, Product Marketing

Account Manager