Lessen

Team Lead

• Ensure total client satisfaction for assigned portfolio by managing a team of Account Representatives in the performance of their assigned responsibilities, holding them accountable for managing complex operational projects for clients of high strategic importance to Lessen
• Achieve the client’s and Lessen’s financial objectives by evaluating the urgency and efficacy of requested work, determining appropriate resolutions of issues, and controlling to release of work to vendors; exercise budgetary approval authority and holds team members accountable for managing the client’s budget within the assigned portfolio to the client’s financial benefit
• Develop professional relationships with client’s operational and functional managers and communicate the costs and benefits associated with service performance to ensure the client’s funds are allocated efficiently to meet their needs
• Guide team members in the development of professional relationships with clients and vendors through collaborative communication, effective action on feedback, and occasional site visits
• Closely monitor the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommend resolutions to increase the client’s operational and financial efficiency
• Enable and motivate team to proactively develop and implement solutions to complex and challenging client requirements that fall outside of standard procedure and historical precedent
• Proactively manage direct reports’ response to client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Identify the need to become engaged in potential issues prior to client escalation and work with team members to resolve high-priority issues; correctly identify issues that require escalation to department leadership, and raises them alongside actionable recommendations for solutions
• Facilitate the two-way flow of information between team members and department leadership by maintaining continuous effective communication, leading team meetings, and providing complete and accurate team reporting to department leadership
• Assist in the development and implementation of analysis tools to help the operations department identify trends and implement best practices for both internal and client business processes
• Assist department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; adhere to these goals and standards
• Use KPIs and other quantitative indicators to manage team’s workflow and hold team members accountable to performance standards
• Supervise team members’ work product and performance for quality, accuracy, and adherence to Lessen policy
• Supervise and coach reports in preparation and delivery routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
• Develop team members’ professional knowledge and competencies to continuously improve their performance and prepare them to take on increasing responsibility
• Review team members’ performance; provides informal in-stride counseling and formal feedback at prescribed intervals
• Contributes to the positive financial performance of the department by contributing to high service throughput volume and effective management of vendor costs
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects and other duties as assigned

Strategic Accounts Team Lead

Account Manager

• Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
• Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
• Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
• Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
• Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
• Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
• Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
• Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
• Fosters a positive team environment and may provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Performs ad-hoc projects and other duties as assigned

Account Representative – Commercial

Sales

• Meet or exceed annual sales quota
• Build integrated facilities solutions on the Lessen platform that meet customer goals and deliver industry-leading performance across complex real estate and national facilities footprints
• Engage C-level executives and collaboratively build compelling business cases for Lessen’s services
• Develop and maintain a sales pipeline consistent with territory growth goals
• Develop thought-leadership in your target industry through engagement with trade organizations
• Provide forecast predictability and accuracy
• Support the development and effectiveness of inside sales resources
• Partner with customer success and account operations to establish and grow new customer relationships

Sales Director

• Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
• Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
• Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership
• Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client and Lessen
• Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
• Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
• Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
• Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
• Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
• Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
• Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
• Fosters a positive team environment and may provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Performs ad-hoc projects and other duties as assigned
• Travel required up to 25%

Account Representative

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
• Achieve or exceed targets related to account growth and upsell according to plan.
• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
• Proactively monitor and report client KPI and success metrics
• Other duties as assigned.

Technician

• Respond, as directed, promptly and professionally to skilled maintenance and repair requests.
• Ensure work is performed in a timely and professional manner.
• Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness.
• Purchase maintenance supplies as needed for the property.
• Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

Field Maintenance Technician, 3+ Years Experience

• Respond, as directed, promptly and professionally to skilled maintenance and repair requests.
• Ensure work is performed in a timely and professional manner
• Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness
• Purchase maintenance supplies as needed for the property
• Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

Project Manager

• Manage and monitor day to day operations for Major Construction projects across the US in a specific market sector.
• Responsible for driving high quality operational output & performance.
• Develop and maintain strong, effective and sustainable relationships with their customers.
• Monitor and provide direction in various areas including client maintenance, financial issues, and subcontractor performance.
• Prepare project administration documents for approval and visit job sites as required.

Major Projects Construction Project Manager

Vice President

• Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
• Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
• Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
• Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
• Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
• Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
• Translate customer feedback, industry trends, and business insights into recommendations that influence product and operational strategy.
• Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
• Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
• Champion continuous improvement and innovation to enhance customer outcomes and strengthen long-term partnerships.

VP, Customer Solutions – Business Impact

Machine Learning Engineer

• Design, deploy, fine-tune, and evaluate large language models (LLMs); develop effective prompting strategies to optimize performance for various business use cases.
• Improve data quality by cleaning the company’s data and sourcing information from new data sources.
• Use machine learning/ deep learning to enhance and automate processes in Lessen proprietary tools.
• Translate business problems into scalable AI/ML solutions, particularly using LLMs.
• Collaborate cross-functionally with teams to develop, refine, and scale data-driven procedures and workflows.
• Foster a positive team environment.
• Ensure confidentiality and integrity of internal and external data.
• Perform ad-hoc projects and other duties as assigned.

Machine Learning Engineer II

Accounting Manager

• Overseeing key accounting functions with a strong focus on revenue recognition, month-end close, and financial reporting
• Preparing and reviewing journal entries, account reconciliations, and ensuring compliance with U.S. GAAP, including ASC 606 revenue recognition guidance
• Managing month-end and year-end close process to ensure timely and accurate financial reporting
• Leading revenue accounting processes in accordance with ASC 606
• Maintaining and reviewing balance sheet reconciliations and supporting schedules
• Supporting internal and external audit requests and assisting with preparation of audit schedules and documentation
• Assisting with the preparation and analysis of monthly, quarterly, and annual financial statements
• Identifying opportunities for process improvements, automation, and strengthening internal controls
• Partnering cross-functionally with Finance, Operations, and other business teams to support accounting-related initiatives and projects
• Providing guidance, mentorship, and oversight to one direct report, as applicable
• Supporting ERP system enhancements, implementations, and process optimization initiatives

• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
• Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
• Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
• Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
• Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships
• Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
• In project checks pre & post with focus on Quality Control.
• Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary.
• Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
• Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
• Perform work under general supervision; carefully reviews the details and accuracy of work performed
• Travel expected up to 40% of the time
• Performs ad-hoc projects and other duties as assigned

Strategic Accounts Team Lead

Account Representative – Commercial

Sales Director

Account Representative

Account Manager

Field Maintenance Technician, 3+ Years Experience

Field Maintenance Technician, 3+ Years Experience

Major Projects Construction Project Manager

VP, Customer Solutions – Business Impact

Machine Learning Engineer II

Accounting Manager

Regional Relationship Manager