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Account Manager

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
• Achieve or exceed targets related to account growth and upsell according to plan.
• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
• Proactively monitor and report client KPI and success metrics

Affiliate Manager

• Proactively qualify leads for new/additional business to ensure pipeline stays full
• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
• Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
• Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
• Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
• Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships with SMS vendor base
• Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
• Maintain an awareness of latest buying techniques, theories, best practices, trends, legislative issues and market competitiveness information and leverage these to drive bottom-line improvements
• Assist leadership in the development of department performance objectives; monitor activities against department objectives and submit performance reports to management
• Ensure appropriate audit trails are embedded in sourcing processes, for internal audit and performance management purposes
• Identify challenges related to processes, tools and policies for the department; implement changes as necessary to resolved challenges
• Ensure compliance with policies and programs in alignment with sourcing strategy
• Ensure the effective delivery of initiatives, programs and directives in accordance with sourcing strategy and financial business plans
• Ensure that sourcing processes and policies are in line with business processes
• Develop and deliver presentations to leadership and vendors, as required on strategies, programs, practices and issues
• Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
• Collaborate with other internal departments on catalog pricing and implementation
• Meet with internal departments on a regular basis to ensure vendor strategies are on track and achieving customer goals and expectations
• Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
• Perform work under general supervision; carefully reviews the details and accuracy of work performed
• Foster a positive team environment and provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Travel expected up to 20% of the time
• Performs ad-hoc projects and other duties as assigned

Affiliate Marketing Manager

Procurement

• Oversee a team/teams of Vendor Sourcing Specialists
• Monitor activities against department objectives and submit performance reports to senior leadership; address issues with urgency and correct areas of improvement
• Design, execute, and report on sourcing pipeline, including the ability to capture and convey insights in the data
• Develop and implement pricing negotiation and service term strategies
• Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
• Collaborate with other departments and leadership such as Operations and Affiliate Management to ensure sourcing strategies remain relevant, organizational goals are being met and delivery is on track, achieving customer goals and expectations
• Implement resolutions from other leaders and the team in analyzing opportunities and risks with vendors and the vendor onboarding team; recommend resolutions to leadership
• Accountable for the resolution of complex issues escalated by the client independently and with a sense of urgency; responsible for communication and resolution of issues
• Escalate the most consequential issues to executive leadership with actionable recommendations for solutions
• Develop and communicate a procurement business plan; establish, communicate, and implement long-term goals for the department in order to promote effectiveness and efficiency
• Develop, communicate and administer procurement team performance and development plans and appraisals
• Serve as the primary contact for procurement-related questions, training, policy, and procedure interpretation and alignment by all departments
• Develop and implement procurement-related training programs for the procurement team
• Develop a centralized procurement program that adds value and efficiency to the organization
• Develop and implement a targeted RFQ/RFP process to drive improved performance and increase profitability
• Serve as a liaison to operations leadership
• Ensure confidentiality and accuracy of internal and external data
• Responsible for executing full authority for personnel decisions; participate in departmental budgeting, strategic planning and procedural change
• Perform ad-hoc projects and other duties as assigned
• Must be available to adjust work schedule during high peak periods when necessary
• Travel, as needed, to meet vendors and assess and identify opportunities of growth or improvement of processes (potential travel of 10%)

Director of Vendor Sourcing

Controller

• Oversee day-to-day GL operations and ensure the integrity of accounting records.
• Prepare, review and post recurring and non-recurring journal entries.
• Own month-end and quarter-end close activities: lead schedules, reconciliations, and variance analyses.
• Maintain and strengthen internal controls and accounting policies; drive SOX-ready documentation where applicable.
• Support preparation of management reporting and ad-hoc financial analyses for leadership.
• Monitor daily cash balances and support short-term liquidity planning.
• Prepare cash flow forecasts and assist with monthly/quarterly cash reporting.
• Execute and reconcile bank activity, including intercompany and wire tracking.
• Support banking relationships, signatory maintenance, and treasury documentation.
• Administer equity plans in partnership with HR, Legal, and external equity vendor.
• Maintain equity ledgers and cap table records; process grants, exercises, cancellations, and required adjustments.
• Calculate, record and disclose equity-based compensation (ASC 718) and prepare related journal entries and forecasts.
• Support 409A, tax reporting, and audit requests; prepare schedules and footnote disclosures for equity awards.
• Act as NetSuite subject-matter expert: maintain GL configuration, support module integrity, and manage accounting workflows.
• Drive system improvements and automation initiatives to increase efficiency and scalability.
• Own integrations and data integrity between payroll/equity/ERP systems and the GL.
• Support external audits and tax provision processes; provide schedules, explanations and reconciliations as requested.
• Ensure compliance with US GAAP and company accounting policies.
• Partner with HR on payroll, benefits and equity administration.
• Collaborate with Legal on contract accounting implications.
• Lead and participate in ad-hoc projects and business process implementations as assigned.
• Ensure confidentiality of internal and external data.

Assistant Controller

Product Designer

• Create elegant, smart, and usable designs for web and mobile applications.
• Thrive in a fast-paced environment that demands rapidly concepting, iterating and testing concepts.
• Prioritize your tasks effectively. Demonstrate strong self-management skills.
• Use design thinking methodologies to empathize, learn, ideate, and refine.
• Be curious about the industry, the company, its customers, your teammates and yourself.
• Take ownership of the end-to-end Product Design for your assigned scrum teams. Gather product requirements independently and drive the design review cycle.
• Communicate design strategy and rationale to product managers, clients, customers, developers, and other team members.
• Craft copy that helps users complete the task at hand.
• Adhere and enhance our Design System.
• Research and share knowledge of the industry’s latest trends and tools.
• Work with team members across time zones.
• Perform ad-hoc projects and other duties as assigned.

Account Manager

Affiliate Marketing Manager

Director of Vendor Sourcing

Assistant Controller

Product Designer I