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VP, Customer Solutions – Business Impact
LessenVP overseeing customer solutions strategy and execution at Lessen, a tech-enabled property service provider. Collaborating with various teams to drive customer value and operational excellence.
ATS Keywords
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Hard Skills
business transformationcustomer solutionsROI methodologiesbusiness casesvalue reportingdata analysiscustomer engagement programsoperational transformationenterprise SaaS
Soft Skills
written communicationverbal communicationexecutive presencestrategic analysisnegotiationinfluencingprocess improvementoperational excellenceproblem solvingdecision making
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
PropTechfacilities managementfield servicesconstruction technologycustomer successcross-functional initiativescustomer relationship management
About the role
Key responsibilities & impact- Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
- Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
- Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
- Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
- Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
- Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
- Translate customer feedback, industry trends, and business insights into recommendations that influence product and operational strategy.
- Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
- Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
- Champion continuous improvement and innovation to enhance customer outcomes and strengthen long-term partnerships.
Requirements
What you’ll need- Bachelor’s Degree required
- 10+ years of leadership experience in customer solutions, consulting, business transformation, operations, customer success, or related fields.
- 5+ years leading high-performing, customer-facing teams.
- Proven track record of driving measurable business outcomes and customer value.
- Strong executive presence with experience influencing and presenting to senior stakeholders.
- Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations.
- Demonstrated ability to build scalable customer engagement programs and leverage data to drive strategic business decisions.
- Experience in PropTech, facilities management, field services, construction technology, or related industries.
- Background in consulting, operational transformation, customer strategy, or enterprise SaaS environments.
- Experience developing ROI methodologies, business cases, and executive-level value reporting.
- Written Communication – Advanced
- Verbal Communication & Executive Presence – Advanced
- Strategic Analysis – Advanced
- Negotiation & Influencing – Advanced
- Process Improvement & Operational Excellence – Advanced
- Problem Solving & Decision Making – Advanced
- Cross-Functional Leadership – Advanced
- Customer Relationship Management – Advanced
Benefits
Comp & perks- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful