VP, Customer Solutions – Business Impact

Lessen

VP overseeing customer solutions strategy and execution at Lessen, a tech-enabled property service provider. Collaborating with various teams to drive customer value and operational excellence.

Posted 6/10/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the strategy and execution of customer solutions that drive measurable business outcomes and operational improvements.
Partner with customers and internal stakeholders to align Lessen's capabilities with customer goals and long-term success.
Develop and implement frameworks to measure, communicate, and maximize customer value and ROI.
Serve as a trusted advisor to executive stakeholders, helping customers optimize property operations at scale.
Build, develop, and lead a high-performing team focused on customer solutions, value realization, and business impact.
Collaborate across Sales, Customer Success, Operations, Product, and Finance to deliver exceptional customer experiences and outcomes.
Translate customer feedback, industry trends, and business insights into recommendations that influence product and operational strategy.
Support strategic growth initiatives by demonstrating the business value of Lessen's solutions.
Establish scalable processes, tools, and metrics that drive efficiency, customer satisfaction, retention, and expansion.
Champion continuous improvement and innovation to enhance customer outcomes and strengthen long-term partnerships.

Requirements

What you’ll need

Bachelor’s Degree required
10+ years of leadership experience in customer solutions, consulting, business transformation, operations, customer success, or related fields.
5+ years leading high-performing, customer-facing teams.
Proven track record of driving measurable business outcomes and customer value.
Strong executive presence with experience influencing and presenting to senior stakeholders.
Experience leading cross-functional initiatives across revenue, operations, product, and customer organizations.
Demonstrated ability to build scalable customer engagement programs and leverage data to drive strategic business decisions.
Experience in PropTech, facilities management, field services, construction technology, or related industries.
Background in consulting, operational transformation, customer strategy, or enterprise SaaS environments.
Experience developing ROI methodologies, business cases, and executive-level value reporting.
Written Communication – Advanced
Verbal Communication & Executive Presence – Advanced
Strategic Analysis – Advanced
Negotiation & Influencing – Advanced
Process Improvement & Operational Excellence – Advanced
Problem Solving & Decision Making – Advanced
Cross-Functional Leadership – Advanced
Customer Relationship Management – Advanced

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
All the tools you'll need to be successful

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business transformationcustomer solutionsROI methodologiesbusiness casesvalue reportingdata analysiscustomer engagement programsoperational transformationenterprise SaaS

Soft Skills

written communicationverbal communicationexecutive presencestrategic analysisnegotiationinfluencingprocess improvementoperational excellenceproblem solvingdecision making

Certifications

Bachelor's Degree