Strategic Accounts Team Lead

Lessen

Strategic Accounts Team Lead overseeing Account Representatives to ensure client satisfaction and financial objectives for a tech-enabled property service provider. Managing team performance and continuous improvement focused on operational efficiency.

Posted 7/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $56,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing account representatives and operational teams to ensure client satisfaction and financial objectives. Proficient in utilizing data tools and KPIs to enhance team performance and operational efficiency.

Highest-signal resume keywords

People ManagementClient Relationship ManagementOperational EfficiencyBudget ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementData AnalysisKPI ManagementTeam SupervisionPerformance Evaluation

Soft Skills

Effective CommunicationProblem SolvingCoachingCollaborationConflict Resolution

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookTableau

Industry Keywords

Facilities ManagementCustomer Service ManagementBuilding EngineeringMaintenance ManagementOperational Projects

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Ensure total client satisfaction for assigned portfolio by managing a team of Account Representatives in the performance of their assigned responsibilities, holding them accountable for managing complex operational projects for clients of high strategic importance to Lessen
Achieve the client’s and Lessen’s financial objectives by evaluating the urgency and efficacy of requested work, determining appropriate resolutions of issues, and controlling to release of work to vendors; exercise budgetary approval authority and holds team members accountable for managing the client’s budget within the assigned portfolio to the client’s financial benefit
Develop professional relationships with client’s operational and functional managers and communicate the costs and benefits associated with service performance to ensure the client’s funds are allocated efficiently to meet their needs
Guide team members in the development of professional relationships with clients and vendors through collaborative communication, effective action on feedback, and occasional site visits
Closely monitor the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommend resolutions to increase the client’s operational and financial efficiency
Enable and motivate team to proactively develop and implement solutions to complex and challenging client requirements that fall outside of standard procedure and historical precedent
Proactively manage direct reports’ response to client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Identify the need to become engaged in potential issues prior to client escalation and work with team members to resolve high-priority issues; correctly identify issues that require escalation to department leadership, and raises them alongside actionable recommendations for solutions
Facilitate the two-way flow of information between team members and department leadership by maintaining continuous effective communication, leading team meetings, and providing complete and accurate team reporting to department leadership
Assist in the development and implementation of analysis tools to help the operations department identify trends and implement best practices for both internal and client business processes
Assist department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; adhere to these goals and standards
Use KPIs and other quantitative indicators to manage team’s workflow and hold team members accountable to performance standards
Supervise team members’ work product and performance for quality, accuracy, and adherence to Lessen policy
Supervise and coach reports in preparation and delivery routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
Develop team members’ professional knowledge and competencies to continuously improve their performance and prepare them to take on increasing responsibility
Review team members’ performance; provides informal in-stride counseling and formal feedback at prescribed intervals
Contributes to the positive financial performance of the department by contributing to high service throughput volume and effective management of vendor costs
Ensures confidentiality of internal and external data
Performs ad-hoc projects and other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
2-5 years of related, progressive work experience required
Prior people management experience a plus
Experience in call center or customer service management a plus
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Proficient in basic people management processes
Proficient in leading a small team on a day to day basis, within a broader organization structure
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Familiarity with Tableau or other data visualization packages a plus

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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