Account Representative – Commercial

Lessen

Account Representative delivering facilities services to major client sites for Lessen, a tech-enabled property service provider transforming commercial and residential real estate.

Posted 7/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $41,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while coordinating facilities-related projects and service requests. Proficient in evaluating client needs and managing escalations to ensure timely resolutions and adherence to key performance metrics.

Highest-signal resume keywords

Client Relationship ManagementFacilities ManagementService Request CoordinationMicrosoft Office ProficiencyEscalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementMaintenance ManagementBuilding EngineeringProject CoordinationData AccuracyClient Needs Evaluation

Soft Skills

CommunicationTeam Environment FosteringCoachingMentoring

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Client StakeholdersService Location StaffThird-Party VendorsWarranty ProvisionsLease Terms

About the role

Key responsibilities & impact

Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
Fosters a positive team environment and may provide coaching or mentoring to team members
Ensures confidentiality and accuracy of internal and external data
Performs ad-hoc projects and other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
0-3 years of experience preferred
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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