Learntastic

Backend Engineer

• Develop, maintain, and enhance web applications using the Laravel framework
• Collaborate with cross-functional teams to design and implement scalable and efficient solutions
• Optimize application performance and troubleshoot technical issues
• Write clean, well-documented, and testable code following industry best practices
• Integrate front-end components with server-side logic
• Implement security and data protection measures
• Participate in code reviews, debugging, and performance tuning

Laravel Developer

Email Marketing Manager

• Design email marketing strategies aligned with SaaS growth goals (lead gen, activation, upsell, retention)
• Write high-converting emails for: Lead nurturing & onboarding, Product updates & feature launches, Re-engagement & churn reduction, Sales enablement & lifecycle campaigns
• Collaborate on audience segmentation, positioning, and messaging
• Create email sequences, not just one-off emails
• Optimize subject lines, CTAs, and structure based on performance data
• Ensure tone, clarity, and compliance for the US market
• Work with marketing/sales teams to align email with funnel stages

Email Marketing Strategist, Copywriter

SEO Marketing

• Own Learntastic’s SEO strategy for the US market
• Drive organic growth across Course pages, Category & hub pages, Blogs, guides, and evergreen resources
• Focus on search intent, buyer readiness, and conversions
• Lead on-page, technical, and off-page SEO initiatives
• Build SEO roadmaps tied to business KPIs
• Optimize content for AI-driven and answer-based search
• Work closely with content teams to create clear, authoritative, citation-worthy content
• Own backlink strategy focused on quality, relevance, and authority
• Evaluate backlinks based on business value
• Track link performance and impact on rankings and conversions
• Lead and mentor internal SEO team members
• Manage external SEO agencies, backlink vendors, and content partners

SEO Lead

Customer Support

• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Demonstrate empathy and patience towards customer concerns and needs
• Collect and utilize customer feedback to enhance products, services, and overall customer experience

Customer Service Representative

Project Manager

• Define project scope, timelines, milestones, and deliverables.
• Create execution plans and ensure adherence to deadlines.
• Track progress and maintain project documentation.
• Coordinate across remote teams including design, development, QA, and business.
• Conduct virtual stand-ups, sprint planning, and review meetings.
• Act as the primary point of contact for internal stakeholders and clients.
• Share regular updates, reports, and escalation summaries.
• Identify risks, bottlenecks, and dependencies early.
• Ensure deliverables meet business and quality standards.
• Maintain trackers, dashboards, and reporting systems.

Software Engineer

• Prepare, revise, and re-release SolidWorks drawings, layouts, and specifications used for production-released manufacturing.
• Maintain EPDM/PDM records and metadata (cards), ensuring correct revision, release state, and traceable history.
• Manage redlines, legacy drawing cleanup, and controlled re-release activities across a large installed base of production molds.
• Execute quick-turn drawing edits, controlled release timing, and distribution to stakeholders to support urgent production needs.
• Validate print/release accuracy and ensure correct revision content is included in production packets and distributed appropriately.
• Prepares for and participates in Production Launch Error Proof meetings, presenting required information for stakeholder review and signoff before shop packet release.
• Create and maintain NetSuite item master’s for manufactured and purchased components, ensuring accurate descriptions, attributes, and revision alignment.
• Build and maintain BOMs, routings, routing notes, work instructions and packaging instructions to support correct production execution.
• Perform BOM and inventory hygiene to ensure work order BOMs reflect all required run components (e.g., logos, inserts, plugs, packaging pallets/lids/covers, and other required items as applicable).
• Coordinate work order refresh/reprint when ERP data changes are required, ensuring the floor is working from the latest approved packet.
• Maintain accuracy between EPDM released documentation and NetSuite records to prevent ERP–drawing “revision drift.”
• Administer the Engineering Change process end-to-end: review submissions, route approvals, notify owners, track progress, and document completion.
• Manage evidence folders and change records, ensuring compliance to ISO 9001:2015 document control and traceability expectations.
• Drive implementation of approved changes in both EPDM/drawing systems and NetSuite, ensuring effective communication and release readiness.
• Initiate and route deviations; confirm correct classification (temporary vs. permanent), obtain approvals, and document closure/effectivity.
• Attend daily production meetings / engineering-production cadence and align documentation priorities to production schedule needs.
• Support work order release readiness through packet reviews and cross-functional coordination (Engineering, Planning, Purchasing, Quality, Production).
• Close documentation gaps for launches and urgent production needs (e.g., logos, inserts, plugs, packaging components, approvals, release/print issues).
• Provide responsive technical support to manufacturing, planning, purchasing, quality, and engineering teams related to production-released specifications.
• Communicate clear requirements to external plants/suppliers/offsite facilities as needed (e.g., verifying tool logos, component availability, documentation required to run).
• Respond to customer/sales requests for dimensions/specifications by referencing controlled documentation and clarifying released vs. estimated information.

Engineering Technician

Product Designer

• Define and optimize user journeys, flows, and information architecture across the product
• Translate user needs, behavior, and business goals into clear UX/UI strategies
• Design and improve onboarding experiences, including walkthroughs, tooltips, and in-product guidance
• Write and structure UI content, microcopy, and CTAs that support usability, trust, and conversion
• Collaborate closely with UX/UI designers and developers using Figma, wireframes, prototypes, and flow diagrams
• Review, iterate, and refine UX and content directly within designs
• Ensure consistency in UX patterns, terminology, voice, and interaction logic across the product
• Use qualitative and quantitative insights (user feedback, behavior, testing) to validate and improve UX decisions
• Contribute to UX best practices, guidelines, and scalable design patterns

UI/UX Strategist

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Demonstrate empathy and patience towards customer concerns and needs
• Collect and utilize customer feedback to enhance products, services, and overall customer experience

Sales

• Monitor Sales Performance: Oversee incoming call queues to ensure proper call distribution, reduced hold times and optimal coverage during peak hours.
• Actively communicate with estimators (sales team) via internal messaging tool (ie- Slack, Teams) to assist in real-time deal management and overcome objections.
• Call Takeovers and Closures: Step in and take over calls as needed to help close deals and secure bookings.
• Daily Reporting: Generate and distribute daily call statistics and performance reports to sales staff and leadership each morning using Microsoft Excel and other tools.

Sales Trainer

Artificial Intelligence

• Design and implement AI-powered business automation flows to improve efficiency and decision-making
• Build, maintain, and optimize workflows using n8n and related automation platforms
• Integrate multiple systems using APIs, Webhooks, and third-party services
• Connect CRMs, marketing tools, databases, AI models, and internal systems for seamless data flow
• Ensure automations are scalable, secure, and reliable
• Debug, monitor, and continuously improve automation performance
• Collaborate with stakeholders to understand business needs and translate them into automation logic
• Document workflows, integrations, and best practices

Automation Expert – AI, Workflow Automation

• Develop and execute AI-first search optimization strategies across GenAI search platforms
• Conduct conversational and intent-driven keyword/topic research tailored for LLM behavior
• Structure content for maximum visibility in AI-generated answers including citations, snippets, and summaries
• Collaborate with cross-functional teams to integrate AI search strategies into core SEO and content roadmaps
• Build and optimize structured data, knowledge graphs, and schema markup to improve contextual relevance
• Monitor AI search performance, run experiments, and deliver actionable insights
• Track emerging trends in AI search and implement ongoing improvements
• Train teams on AEO frameworks and establish internal best practices

AI Search, AEO Expert

Content Manager

• Write and structure website and product content aligned to user flows and user intent
• Create clear, effective onboarding content, including walkthroughs, tooltips, and guidance
• Craft high-impact CTAs, microcopy, and UI text that drive understanding and conversion
• Collaborate closely with UX/UI designers and developers using Figma, wireframes, and user flows
• Review and refine content directly within designs, not just in docs
• Ensure consistency in voice, tone, and terminology across the product experience
• Use user behavior, feedback, and data to continuously improve content effectiveness

UX Content Strategist

• Identify and pursue new business opportunities through market research, prospecting, and networking.
• Build and maintain a robust sales pipeline, consistently meeting or exceeding sales targets.
• Develop a deep understanding of client needs and challenges to tailor staffing solutions accordingly.
• Nurture and strengthen relationships with existing clients, ensuring satisfaction and loyalty.
• Act as a trusted advisor to clients, offering insights and solutions to address their workforce challenges.
• Collaborate with internal teams to deliver high-quality staffing services that meet client expectations.
• Conduct thorough needs assessments to understand client staffing requirements.
• Present and articulate the value proposition of our staffing services, demonstrating how they address specific client needs.
• Provide consultative guidance on workforce planning and talent acquisition strategies.
• Stay informed about industry trends, competitive landscape, and client needs.
• Utilize market intelligence to identify new business opportunities and stay ahead of industry changes.
• Contribute to the development of sales strategies based on market insights.
• Maintain accurate and up-to-date records of sales activities in the CRM system.
• Generate regular sales reports and forecasts for management review.
• Collaborate with the sales team to share insights and best practices.

Sales Director

Procurement

• Develops and executes strategic sourcing initiatives and category plans aligned with company objectives
• Leads sourcing activities for raw materials and external suppliers in support of the New Product Development (NPD) process, partnering with Engineering and Sales
• Manages assigned sourcing projects to ensure on-time, on-budget delivery of materials and supplier deliverables
• Negotiates with suppliers on pricing, quality, delivery, specifications, lead times, and minimum order quantities to improve overall value
• Builds, maintains, and strengthens long-term relationships with key suppliers
• Negotiates and manages supplier contracts to protect company requirements and maximize commercial benefit
• Identifies, evaluates, and implements new suppliers to generate cost savings and improve supply resilience
• Maintains working knowledge of raw material procurement requirements across all manufacturing plants
• Leads or supports supplier evaluations, audits, and performance reviews to ensure compliance with quality, regulatory, and customer requirements
• Assists the VP of Supply Chain with ad-hoc and formalized sourcing, cost-reduction, and supply chain improvement projects
• Collaborates with Purchasing Managers to analyze raw materials and finished goods in support of inventory optimization, improved turns, and cash flow management
• Maintains knowledge of all applicable contracts, major site service agreements, systems contracts, and major leases
• Interprets and applies applicable quality standards and customer-specific requirements related to supply chain processes
• Maintains awareness of regional supplier markets, cost drivers, and market influences
• Understands product plans, product life cycles, and their impact on sourcing strategies
• Evaluates sourcing projects using appropriate purchasing and financial concepts
• Analyzes market conditions, capacity, and delivery trends to assess current and future material availability and prepares market analysis reports
• Performs all duties in compliance with applicable regulatory requirements and company policies and procedures.

Strategic Sourcing Specialist

Sales Operations Manager

• Engages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date.
• Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information.
• Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance.
• Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems.
• Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files.
• Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products.
• Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services.
• Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required.
• Manages orders within customer supplier portals, which may include accepting or rejecting orders.
• Engages with customer accounts payable departments to resolve past-due invoices in coordination with the finance department.
• Processes and provides commercial invoices and customs documentation for international shipments.
• Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed.
• Assists the Sales Department during staff absences or as business needs require.
• Prepares customer and internal reports related to sales activities.
• Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs.

Laravel Developer

Email Marketing Strategist, Copywriter

SEO Lead

Customer Service Representative

Project Manager

Engineering Technician

UI/UX Strategist

Customer Service Representative

Sales Trainer

Automation Expert – AI, Workflow Automation

AI Search, AEO Expert

UX Content Strategist

Sales Director

Strategic Sourcing Specialist

Sales Operations Coordinator