Learntastic

Customer Service Representative

Learntastic

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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About the role

  • Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Demonstrate empathy and patience towards customer concerns and needs
  • Collect and utilize customer feedback to enhance products, services, and overall customer experience

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with software systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Advanced English and Spanish
  • Attention to detail is essential
  • Graduate/Higher Education or specialized training in areas such as communication, business, or Customer Service
  • 2 to 4 years of experience in customer service
  • Sales experience is a plus
Benefits
  • Work from home
  • Schedule: Monday to Friday Night shift
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer support experiencesales leads generationcall handlingcustomer account processingrecord keepingcustomer feedback utilizationquota achievementbilingual (English and Spanish)attention to detailtime management
Soft Skills
active listeningcommunication skillspresentation skillsempathypatiencerelationship buildingadaptabilityproblem-solvingmulti-taskingcustomer orientation
Certifications
graduate degreehigher educationspecialized training in communicationspecialized training in businessspecialized training in customer service