Learntastic

Backend Engineer

• Develop, maintain, and enhance web applications using the Laravel framework
• Collaborate with cross-functional teams to design and implement scalable and efficient solutions
• Optimize application performance and troubleshoot technical issues
• Write clean, well-documented, and testable code following industry best practices
• Integrate front-end components with server-side logic
• Implement security and data protection measures
• Participate in code reviews, debugging, and performance tuning

Laravel Developer

Email Marketing Manager

• Design email marketing strategies aligned with SaaS growth goals (lead gen, activation, upsell, retention)
• Write high-converting emails for: Lead nurturing & onboarding, Product updates & feature launches, Re-engagement & churn reduction, Sales enablement & lifecycle campaigns
• Collaborate on audience segmentation, positioning, and messaging
• Create email sequences, not just one-off emails
• Optimize subject lines, CTAs, and structure based on performance data
• Ensure tone, clarity, and compliance for the US market
• Work with marketing/sales teams to align email with funnel stages

Email Marketing Strategist, Copywriter

SEO Marketing

• Own Learntastic’s SEO strategy for the US market
• Drive organic growth across Course pages, Category & hub pages, Blogs, guides, and evergreen resources
• Focus on search intent, buyer readiness, and conversions
• Lead on-page, technical, and off-page SEO initiatives
• Build SEO roadmaps tied to business KPIs
• Optimize content for AI-driven and answer-based search
• Work closely with content teams to create clear, authoritative, citation-worthy content
• Own backlink strategy focused on quality, relevance, and authority
• Evaluate backlinks based on business value
• Track link performance and impact on rankings and conversions
• Lead and mentor internal SEO team members
• Manage external SEO agencies, backlink vendors, and content partners

SEO Lead

Customer Support

• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Demonstrate empathy and patience towards customer concerns and needs
• Collect and utilize customer feedback to enhance products, services, and overall customer experience

Customer Service Representative

Project Manager

• Define project scope, timelines, milestones, and deliverables.
• Create execution plans and ensure adherence to deadlines.
• Track progress and maintain project documentation.
• Coordinate across remote teams including design, development, QA, and business.
• Conduct virtual stand-ups, sprint planning, and review meetings.
• Act as the primary point of contact for internal stakeholders and clients.
• Share regular updates, reports, and escalation summaries.
• Identify risks, bottlenecks, and dependencies early.
• Ensure deliverables meet business and quality standards.
• Maintain trackers, dashboards, and reporting systems.

Software Engineer

• Prepare, revise, and re-release SolidWorks drawings, layouts, and specifications used for production-released manufacturing.
• Maintain EPDM/PDM records and metadata (cards), ensuring correct revision, release state, and traceable history.
• Manage redlines, legacy drawing cleanup, and controlled re-release activities across a large installed base of production molds.
• Execute quick-turn drawing edits, controlled release timing, and distribution to stakeholders to support urgent production needs.
• Validate print/release accuracy and ensure correct revision content is included in production packets and distributed appropriately.
• Prepares for and participates in Production Launch Error Proof meetings, presenting required information for stakeholder review and signoff before shop packet release.
• Create and maintain NetSuite item master’s for manufactured and purchased components, ensuring accurate descriptions, attributes, and revision alignment.
• Build and maintain BOMs, routings, routing notes, work instructions and packaging instructions to support correct production execution.
• Perform BOM and inventory hygiene to ensure work order BOMs reflect all required run components (e.g., logos, inserts, plugs, packaging pallets/lids/covers, and other required items as applicable).
• Coordinate work order refresh/reprint when ERP data changes are required, ensuring the floor is working from the latest approved packet.
• Maintain accuracy between EPDM released documentation and NetSuite records to prevent ERP–drawing “revision drift.”
• Administer the Engineering Change process end-to-end: review submissions, route approvals, notify owners, track progress, and document completion.
• Manage evidence folders and change records, ensuring compliance to ISO 9001:2015 document control and traceability expectations.
• Drive implementation of approved changes in both EPDM/drawing systems and NetSuite, ensuring effective communication and release readiness.
• Initiate and route deviations; confirm correct classification (temporary vs. permanent), obtain approvals, and document closure/effectivity.
• Attend daily production meetings / engineering-production cadence and align documentation priorities to production schedule needs.
• Support work order release readiness through packet reviews and cross-functional coordination (Engineering, Planning, Purchasing, Quality, Production).
• Close documentation gaps for launches and urgent production needs (e.g., logos, inserts, plugs, packaging components, approvals, release/print issues).
• Provide responsive technical support to manufacturing, planning, purchasing, quality, and engineering teams related to production-released specifications.
• Communicate clear requirements to external plants/suppliers/offsite facilities as needed (e.g., verifying tool logos, component availability, documentation required to run).
• Respond to customer/sales requests for dimensions/specifications by referencing controlled documentation and clarifying released vs. estimated information.

Laravel Developer

Email Marketing Strategist, Copywriter

SEO Lead

Customer Service Representative

Project Manager

Engineering Technician