Learntastic

Customer Service Representative

Learntastic

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Demonstrate empathy and patience towards customer concerns and needs
  • Collect and utilize customer feedback to enhance products, services, and overall customer experience

Requirements

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with software systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Spanish (Preferred)
  • Attention to detail is essential.
  • Graduate/Higher Education or specialized training in areas such as communication, business, or Customer Service
  • 2 to 4 years of experience in customer service
  • Sales experience is a plus
Benefits
  • Work from home
  • Schedule: Monday to Friday Night shift
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer support experiencesales lead generationcall handlingcustomer account processingrecord keepingcustomer feedback utilizationquota achievementsales experience
Soft Skills
active listeningcommunication skillspresentation skillsempathypatiencecustomer orientationadaptabilitymulti-taskingtime managementattention to detail
Certifications
Graduate/Higher Educationspecialized training in communicationspecialized training in businessspecialized training in Customer Service