LeadVenture™

Support Engineer

• Provide second level technical support for customer software applications, including proprietary software, email and website support.
• Sign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner.
• Initiate, update, track and close tickets through work order system.
• Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
• Recognize, document and alert the supervisor of trends in customer calls and issues.
• Escalate complex issues to appropriate staff.
• Recommend process improvements.
• Perform additional responsibilities as assigned.

Technical Support Specialist

Account Manager

• Hunting for Opportunities: sniffing out fresh business prospects through various channels
• Building Bridges: forging strong relationships with clients and delivering tailor-made solutions
• Showcasing Solutions: conducting consultations and demos to showcase services
• Team Player: collaborating with internal teams to develop customized marketing strategies
• Master of Analysis: monitoring and optimizing digital marketing campaigns
• Sales Dynamo: aiming high and exceeding sales targets

Upsell Territory Manager – Dealer SaaS

Software Engineer

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform, including SuiteAnalytics Connect, SuiteScript, SuiteTalk, SuiteFlow, SuiteCloud Plus, and SuiteBuilder.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and NetSuite solutions.
• Develop and maintain integrations between NetSuite and other internal or third-party systems using APIs and middleware tools.
• Support integrations with a Best of Breed SaaS application suite, to include Salesforce, Paystand, Adaptive Planning, Concur, and other SaaS applications.
• Troubleshoot and resolve issues related to NetSuite functionality, performance, and integrations.
• Support ongoing NetSuite upgrades, implementations, and system optimizations.
• Maintain technical documentation and provide training or guidance to end-users as needed.
• Ensure data integrity, security, and compliance with company policies and industry standards.

NetSuite Developer

• Act as the primary point of contact between IRV and clients
• Provide the highest level of customer service via phone, email, and web meetings
• Proactively provide marketing solutions addressing clients’ needs
• Aid in the effective implementation of marketing strategies
• Monitor and report on client campaign effectiveness
• Collaborate with various departments to ensure accurate execution of campaign deliverables

Marketing

• Own demand generation strategy across inbound, outbound support, and lifecycle programs
• Build a repeatable growth system that balances quick wins with scalable, long-term impact
• Partner closely with Sales and BDR teams to support outbound motions with: Targeted campaigns, Account-based programs, Messaging, enablement, and air cover
• Align on ICPs, priority accounts, handoff definitions, and feedback loops
• Ensure marketing programs are clearly tied to pipeline creation and influence
• Work tightly with Revenue Operations to design and optimize the funnel
• Own key demand levers including: Website and digital acquisition
• Build a culture of testing and learning including clear hypotheses, fast feedback, and iteration
• Lead, coach, and develop a high-performing growth team

Director of Revenue Marketing

Product Marketing

• Own positioning and messaging for products and solutions across priority markets and verticals
• Translate product capabilities into clear customer value and outcomes
• Develop differentiated narratives grounded in customer needs and competitive context
• Lead GTM planning and execution for new products, features, and enhancements
• Partner with Product, CSM, and Sales to ensure launches are focused, coordinated, and measurable
• Create launch plans that include messaging, enablement, campaigns, and internal readiness
• Equip Sales and BDR teams with the tools they need to win, including: Pitch decks and talk tracks, Competitive battlecards and objection handling, Use cases, case studies, and proof points
• Partner closely with Sales leadership to gather feedback and continuously improve enablement
• Own competitive research and analysis
• Translate insights into actionable guidance for Sales and Marketing
• Help the organization understand where we win, why we win, and where we need to improve
• Develop deep understanding of ICPs, buyer personas, and customer journeys

Senior Product Marketing Manager

• Design, develop, test, and deploy custom solutions and enhancements within the NetSuite platform, including SuiteAnalytics Connect, SuiteScript, SuiteTalk, SuiteFlow, SuiteCloud Plus, and SuiteBuilder
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and NetSuite solutions
• Develop and maintain integrations between NetSuite and other internal or third-party systems using APIs and middleware tools
• Support integrations with a Best of Breed SaaS application suite, to include Salesforce, Paystand, Adaptive Planning, Concur, and other SaaS applications
• Troubleshoot and resolve issues related to NetSuite functionality, performance, and integrations
• Support ongoing NetSuite upgrades, implementations, and system optimizations
• Maintain technical documentation and provide training or guidance to end-users as needed
• Ensure data integrity, security, and compliance with company policies and industry standards

Customer Success Manager

• Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers
• Translate company and departmental goals into clear, actionable plans
• Distribute work and manage team bandwidth across accounts
• Conduct weekly 1:1s, performance check-ins, and ongoing development plans
• Partner with leadership to recruit, onboard, and retain top customer success talent
• Manage a small book of business to stay connected to customer needs
• Serve as an escalation point for complex issues
• Ensure proactive client touchpoints, QBRs, and health checks are consistently executed
• Monitor customer health scores, adoption metrics, and feedback loops
• Lead or contribute to internal initiatives focused on tooling and process improvement
• Conduct call audits and review account health metrics
• Collaborate on enablement and training efforts
• Deliver weekly reports summarizing escalations, trends, team KPIs, and priorities

Technical Support Specialist

Upsell Territory Manager – Dealer SaaS

NetSuite Developer

Account Manager

Director of Revenue Marketing

Senior Product Marketing Manager

NetSuite Developer

Team Lead – Customer Success