Customer Success Manager

LeadVenture™

Customer Success Manager at Net Driven supporting independent auto service businesses, driving customer retention and identifying marketing solutions. Building relationships through proactive communication via remote channels.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and consultative sales, utilizing tools like Salesforce and Power BI to enhance customer satisfaction and retention. Excels in communication and presentation skills, fostering strong relationships in a remote work environment.

Highest-signal resume keywords

Customer Relationship ManagementConsultative Sales ExperienceSalesforce ProficiencyPublic Speaking SkillsDigital Advertising Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionAccount ManagementDigital AdvertisingMicrosoft Office ProficiencyData Analysis with Power BI

Soft Skills

Relationship-BuildingDetail OrientedSelf-StarterProfessional CommunicationTeam Collaboration

Tools & Technologies

SalesforceJiminnyPower BIVonageVideo Conferencing Tools

Certifications & Qualifications

Associates Degree in Business Administration

Industry Keywords

Customer SatisfactionConsultative SellingMarketingMedia SalesCall-Center Experience

About the role

Key responsibilities & impact

Help independent auto service and tire businesses thrive in a competitive market space.
Become an expert on all Net Driven products (within the first 90 days of employment).
Consistently lead quarterly business reviews with your portfolio of customers.
Build strong customer relationships through remote, web meetings and professional virtual communication.
Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
Maintain and uphold all internal processes and procedures.
Proactively seek to improve tasks and meet company goals.
Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

Requirements

What you’ll need

An Associates Degree in Business Administration or related field, required.
Professional experience specifically in a consultative, account management, and/or customer retention role, preferred.
Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus.
Demonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required.
Superior relationship-building skills.
Detail oriented, punctual and professional.
Self-starter who works well independently, on a team, and under deadline pressure.
A workspace that allows you to hold business meetings without interruptions. Thrive in a work-from-home position with no expected travel.
Proficient in Microsoft Office products, required
Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

Benefits

Comp & perks

Competitive base salary plus performance-based incentives tied to customer retention and qualified referrals — the stronger your results, the greater your earning potential.