Account Manager, Customer Success

LeadVenture™

Account Manager in charge of client relationships, improving dealership online presence through marketing solutions. Responsible for customer retention and sales of marketing services with data analysis.

Posted 6/19/2026full-timeRemote • California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop professional relationships with our clients
Guide clients through increasing their dealership's online presence
Responsible for maintaining customer relationships and selling additional services
Communicate effectively about services and their value
Comfortable using different tools and interpreting data
Perform Monthly Reporting Calls with Clients
Promote and Sell Additional Marketing and Addon Website Services
Assess and monitor website and marketing services for quality standards
Facilitate a seamless client onboarding process
Handle incoming customer comments and follow up for resolution
Keep records of customer interactions and process accounts
Identify retention risks and work proactively to eliminate them
Participate in educational opportunities to update job knowledge.

Requirements

What you’ll need

2+ years of Customer Service experience
1+ year of Digital Marketing experience preferred
Experience working with a CRM preferred
Excellent Time management and Organizational skills
Strong Communication and Interpersonal Skills
Adaptable, Energetic, Team-Player Attitude
Ability to type 45 wpm
Ability to multitask efficiently
Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
Strong technical aptitude and ability to learn quickly.

Benefits

Comp & perks

Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Compliance with applicable state and local laws governing nondiscrimination in employment.
Prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital MarketingCustomer ServiceCRMData InterpretationMonthly ReportingTyping 45 wpmMicrosoft WordMicrosoft ExcelMicrosoft OutlookGoogle Apps

Soft Skills

Time ManagementOrganizational SkillsCommunication SkillsInterpersonal SkillsAdaptabilityTeam PlayerEnergeticMultitaskingProactive Problem SolvingClient Relationship Management