LastPass

Operations

• Own the end-to-end planning, forecasting, quota setting, and performance tracking processes to ensure alignment with business goals
• Champion continuous improvement by streamlining workflows, launching scalable programs, and enabling sales teams with the tools and training they need to succeed
• Drive sales process optimization, training and enablement, program implementation
• Design and administer competitive performance-driven sales compensation programs in partnership with Finance and HR that motivate and reward results
• Oversee deployment of sales personnel and recommend coverage models and team structures to maximize efficiency across global and offshore teams
• Champion continuous improvement and change management initiatives
• Lead change management initiatives that support organizational evolution, including integration of acquired teams, systems, and processes
• Develop and deliver training programs for field teams, focused on building critical competencies and driving consistent execution
• Collaborate with cross-functional leaders to align operational initiatives with product, marketing, and customer success strategies
• Prioritize and implement enabling technologies that support scale, transparency, and productivity
• Represent the Revenue team across the organization, acting as a trusted advisor and champion for operational excellence
• Ensure timely, accurate reporting and analytics to support decision-making across the sales organization and executive leadership
• Experience with sales or sales management experience, ideally in a similar role

Vice President, Sales Operations

Product Marketing

• Own the communication strategy for trial users, identifying opportunities to drive conversion through innovative messaging and lifecycle campaigns.
• Design, develop, and execute A/B tests across email (Marketo, Sendgrid, Acoustic) and in-product messaging (Pendo), constantly pushing boundaries to uncover what drives the best user experience.
• Use tools like Amplitude and Power BI to dig into results, uncover insights, and refine strategies.
• Work closely with Product, UX, Marketing, and Customer Experience to align trial experiences with broader go-to-market strategies and ensure a cohesive user experience.
• Bring fresh ideas to the table, whether it’s an in-product onboarding flow, a data-driven email sequence, or a segmentation strategy.

Senior Growth Product Marketing Manager

Financial Planning and Analysis

• Own end-to-end strategy, development, and operations of LastPass eCommerce ecosystem spanning web, subscription, billing, and payment platforms
• Report to the CIO and act as a strategic leader enabling company-wide strategies while transforming digital business and driving customer experience at scale
• Partner across business and technology teams to design world-class digital experiences at every customer touchpoint
• Lead development and execution of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
• Build, transform and oversee architecture, development, and operations of eCommerce systems, integrating engineering platforms and ensuring frictionless workflows from purchase to renewal
• Oversee a team of Financial Systems product owners, developers and architects to ensure timely development of programs and platform scalability
• Partner with data teams to implement insights-driven solutions for reporting, forecasting, and optimization of commerce operations
• Ensure adherence to global compliance and security standards for payments and billing systems
• Manage and grow a high-performing global team, fostering a culture of innovation, empowerment, and collaboration
• Stay ahead of industry trends, emerging technologies, and best practices to continuously innovate the technology landscape

Head of Commerce and Finance Systems

• Own the end-to-end strategy, development, and operations of the eCommerce ecosystem spanning web, subscription, billing, and payment platforms
• Play a pivotal role enabling company-wide strategies while ensuring a seamless, scalable, and secure digital customer journey
• Report to the CIO and contribute to transforming LastPass digital business and driving customer experience at scale
• Lead the development and execution of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
• Build, transform, and oversee the architecture, development, and operations of eCommerce systems, integrating engineering platforms and ensuring frictionless workflows from purchase to renewal
• Oversee a team of Financial Systems product owners, developers, and architects, ensuring timely development of programs and enhancements while maintaining platform performance and scalability
• Partner with data teams to implement insights-driven solutions enabling actionable reporting, forecasting, and optimization of commerce operations
• Ensure adherence to global compliance and security standards for payments and billing systems
• Manage and grow a high-performing global team of product owners, engineers, and administrators; foster a culture of innovation, empowerment, and collaboration
• Stay ahead of industry trends, emerging technologies, and best practices to continuously innovate and improve the organization’s technology landscape

Business Operations

• Serve as a strategic partner to Customer Experience (CX) stakeholders, driving operational excellence and enabling teams to deliver exceptional customer outcomes
• Lead initiatives that improve systems, processes, and data integrity across CX pillars (Customer Success, Care, Consumer Retention)
• Act as the primary point of contact for operational inquiries across Customer Experience teams
• Lead or contribute to cross-functional projects that enhance CX operations, systems, and customer outcomes
• Manage internal case queues (e.g., Salesforce) and coordinate system/process improvements
• Maintain accurate documentation of CX workflows and policies and deliver onboarding, enablement, and training for CX playbooks, tools, and systems
• Build and optimize reports and dashboards using Salesforce, Power BI, Tableau, and SQL to deliver actionable insights to CX leadership
• Collaborate with Business Technology and CX Ops to improve CRM usability, resolve system issues, and uphold data integrity across platforms
• Support revenue-related initiatives including territory planning, quota alignment, compensation audits, and renewal performance analysis to drive strategic growth

Senior Business Operations Analyst, Customer Experience

• Drive strategic, cross-functional initiatives by developing clear structures, timelines, and forums that align with annual planning goals
• Collaborate with leaders across functions to ensure seamless execution, resolve dependencies, and report on business impact
• Facilitate strategic discussions that surface conflicts, clarify priorities, and enable decisive action across teams
• Lead and evolve LastPass’s portfolio management framework to support business transformation and operational excellence
• Own planning and collaboration platforms, including tooling, content curation, and best practices that enhance team productivity
• Guide the assessment, selection, and implementation of project management tools to improve execution and transparency
• Deliver executive-level dashboards and live updates that track progress on major initiatives and drive data-informed decisions
• Partner closely with LastPass executives, functional leaders, and cross-functional teams across product, go-to-market, customer success, and IT

Principal Operations Manager

QA Engineer

• Drive quality within teams; lead quality discussions, test planning activities, and oversee overall health of area
• Support release of high-quality software by managing QA processes and collaborating across the engineering organization
• Develop test plans to assess feature health and release readiness
• Integrate test plans into existing regression test suites
• Maintain and validate regression test cases
• Create and update internal documentation, test plans, test cases, and testing guidelines
• Write edge case tests and test cases for complex or hard-to-automate features
• Explore features from a user-centric perspective
• Write test cases for cross-team umbrella features
• Test new features in production after deployment
• Coordinate full regression and exploratory testing
• Support manual testing across teams
• Expand automation coverage for new features or updates
• Participate in release planning and execution
• Collaborate with team members, technical project managers, product engineering managers, architects, and leadership to report on team quality status

Senior QA Engineer

Frontend Engineer

• Implement software solutions that deliver an exceptional experience for LastPass’s consumer users
• Contribute to product development by designing and delivering new features that address customer and engineering needs
• Identify and define initiatives for the application’s technological evolution
• Provide expert troubleshooting, debugging, and support for internal and customer-facing issues
• Shape engineering culture by fostering a fulfilling and customer-focused work environment
• Educate, mentor, and coach engineers within the team and organization
• Collaborate with cross-functional subject matter experts, Product Managers, Product Owners, and Engineering Manager to drive outcomes and align on requirements

Senior Frontend Engineer

Manager

• Coordinate the critical process of moving releases from development to production
• Coordinate all efforts around releases of different parts of the LastPass offering
• Drive planning of all changes released to production – define what, when and how to release
• Implement risk management of releases to control risk of a single release
• Work closely with other Release Managers to manage dependencies between product releases
• Work closely with engineering teams to ensure quality gates and organizational pipeline standards are met
• Ensure all component release flows are compliant ready (SOC2/IRAP)
• Measure and monitor release progress
• Create deployment packages, deploy and validate release packages, and create release administration
• Contribute to improving release flows and release experience with ideas and expertise
• Participate in community-driven decision making and establish hybrid development model
• Mentor less senior team members
• Work towards complying with organizational processes
• Create and maintain internal technical documentation
• Engage with test and QA to validate release readiness and with development engineering to confirm success after release

Release Manager

Security Engineer

• Lead strategy and execution for identity management and security portfolio.
• Shape Secure Access Experiences and expand into SaaS Monitoring, SaaS Security, Zero Trust, and passwordless authentication.
• Drive evolution beyond traditional password management impacting acquisition, retention, growth, profitability, and ROI.
• Collaborate cross-functionally with engineering, UX design, channel sales, product marketing, customer success, and finance.
• Mentor and guide less experienced product managers.
• Work closely with executives and stakeholders to align product strategy with company vision and measurable outcomes.
• Translate high-level corporate goals into actionable product strategies and maintain customer-focused roadmap.
• Partner with marketing, sales, and customer success to craft go-to-market strategies and operational plans.
• Lead full product lifecycle: market/user research, competitive analysis, strategic planning, positioning, requirements gathering, product launches.
• Translate strategic goals into detailed product requirements and guide engineering through prototyping and development.
• Leverage market insights and data to shape sales strategies and inform product positioning and messaging.
• Ensure timely, predictable delivery of roadmap initiatives with engineering.

Vice President, Sales Operations

Senior Growth Product Marketing Manager

Head of Commerce and Finance Systems

Head of Commerce and Finance Systems

Senior Business Operations Analyst, Customer Experience

Principal Operations Manager

Senior QA Engineer

Senior Frontend Engineer

Release Manager

Principal Product Manager, Identity and Security