Lansweeper

Customer Success Manager

• Manage the onboarding process for new enterprise customers, ensuring a smooth transition to our platform
• Develop customer success plans to align with customer business goals and drive product adoption
• Regularly engage with strategic customers through meetings, QBRs, and check-ins to monitor their success and satisfaction
• Build and nurture trusted, long-term relationships with key stakeholders and decision-makers
• Act as the customer advocate internally, ensuring customer needs and expectations are addressed by cross-functional teams
• Manage escalations proactively and work closely with Support, Product, and Engineering teams to resolve issues quickly and effectively
• Partner with Sales to identify upsell and expansion opportunities within your portfolio of customers
• Monitor key customer health indicators and mitigate churn risks by addressing challenges early
• Develop strategies to maximize customer satisfaction, retention, and loyalty

Administration

• Support planning, catering, logistics, and onsite coordination for team events and meetings.
• Manage inventory, ordering, and restocking of office supplies, snacks, and beverages.
• Assist with building-related needs, maintenance coordination, and workspace organization.
• Handle incoming/outgoing mail, packages, and shipping requests.
• Track, organize, and distribute company-branded items and promotional materials (swag).
• Provide support with training registrations, travel arrangements, scheduling, and general administrative tasks.
• Welcome guests, set up meeting rooms, and ensure smooth visitor experiences.
• Liaise with vendors for services such as catering, office maintenance, and supplies.
• Serve as point of contact for deliveries and reception duties.

Office Administrator

Support Engineer

• Analyze and troubleshoot a wide variety of technical support issues.
• Assist technical & knowledgeable users and troubleshoot, reproduce issues they have in our lab.
• Advise knowledgeable IT professionals to efficiently tackle their challenges.
• Evaluate the solution you present.
• Communicate mainly by email, limited phone support.
• Start and end your day a bit later once a week to cover our global customer base.
• Keep documentation up to date.
• Work on specific projects (forum/community).
• Provide input about the process and technical improvements.
• Troubleshoot environments using technologies supported by Lansweeper: Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, Azure, and more.

Technical Support Engineer

Performance Marketing

• Own the strategy: Define and manage Lansweeper’s global demand generation strategy and campaign calendar across new logo acquisition and customer upsell, cross-sell, and account expansion.
• Lead across audiences: Drive campaigns for our three key motions — IT organizations, Managed Service Providers (recruit & resell), and Independent Software Vendors (recruit and sell-through).
• Collaborate across teams: Work with Sales, Product Marketing, Customer Success, Partner teams, and other areas within the marketing team to ensure campaigns are tied directly to revenue outcomes.
• Elevate the team: Lead, coach, and grow a global demand gen team (currently eight team members), creating playbooks and governance that make growth repeatable.
• Optimize relentlessly: Monitor campaign performance, conversion, and ROI — and use data to fine-tune every step of the funnel.
• Shape the future: Help Lansweeper evolve from a product-led motion into a hybrid product + sales-led strategy.

Director of Global Demand Generation

Business Development Rep

• Opening doors at 1000+ FTE enterprises, mapping decision-makers and building champions
• Owning long, multi-stakeholder cycles (6–18 months) from first discovery through to boardroom justification
• Translating technical proof-of-concept outcomes into business ROI, compliance wins and enterprise-wide investment
• Acting as the voice of the customer, navigating their blockers internally and advocating for them with Product & Marketing
• Partnering tightly with SEs, Product, and Execs to evolve the enterprise playbook
• Reporting into executive leadership and owning your enterprise pipeline
• Collaborating daily with Product, Sales, and Marketing and working with the Solutions Team

Business Development Manager

Backend Engineer

• Design, build, and maintain robust, scalable, and secure server-side applications
• Collaborate closely with front-end developers, DevOps engineers, and product stakeholders to implement efficient APIs and business logic
• Write clean, maintainable, and well-tested code; optimize application performance
• Manage the full lifecycle of new epics, from technical design to customer delivery
• Design and implement scalable, high-performance backend features
• Write and maintain clear technical documentation and architecture decisions
• Analyze and troubleshoot system performance issues
• Ship production updates daily with minimal risk
• Provide technical leadership and support across engineering teams
• Conduct code reviews to uphold engineering standards and code quality
• Participate in on-call duty as required, responding to urgent technical incidents

Senior Back-End Engineer

Strategic Business Development Manager

• Opening doors at 1000+ FTE enterprises, mapping decision‑makers and building champions
• Owning long, multi‑stakeholder cycles (6–18 months) from first discovery through to boardroom justification
• Translating technical proof‑of‑concept outcomes into business ROI, compliance wins and enterprise‑wide investment
• Acting as the voice of the customer, navigating their blockers internally and advocating for them with Product & Marketing
• Partnering tightly with SEs, Product, and Execs to evolve the enterprise playbook
• Reporting into executive leadership and collaborating daily with Product, Sales, and Marketing while owning enterprise pipeline

Account Manager

• Drive revenue growth by building relationships with key decision-makers within large global companies.
• Collaborate with customer executives to understand their business objectives, challenges, and strategic priorities.
• Utilize customer insight to forecast sales opportunities accurately and engage in strategic discussions to align offerings with customer needs.
• Navigate legal, procurement, and security requirements typical in global companies to streamline decision-making.
• Use a consultative, value-based selling approach to showcase product value and address customer pain points.
• Apply expertise in the SPICED sales framework to guide conversations and craft compelling value propositions.
• Develop and nurture relationships with stakeholders including C-level executives, procurement officers, legal advisors, and security professionals.
• Work with cross-functional teams (Marketing/Channel) to develop lead generation strategies and align GTM strategies with Partner Channel Manager on co-marketing, incentive campaigns, and MDF.

Enterprise Account Manager

Manager

• Clearly articulate Lansweeper’s value proposition and co-create strategies to drive mutual growth with VARs; develop existing VAR relationships by understanding their ambitions, installed base, and growth potential; identify and implement upsell opportunities; enable VARs through structured partner programs, internal resources, and training to enhance their capabilities.
• Conduct account planning, including mapping each VAR to understand their structure and how Lansweeper fits; collaborate with VARs to draft business plans with clear pipeline expectations, mutual commitments, and KPIs; monitor and adjust business plans to ensure alignment with objectives and pipeline growth.
• Measure VAR readiness and willingness to contribute to pipeline creation; drive pipeline generation as a multiplier through co-marketing initiatives and collaborative efforts with field marketing teams; ensure consistent pipeline coverage and conversion tracking through tools like Discern.
• Build and maintain strong relationships with VAR stakeholders across various levels and roles; collaborate closely with sales executives and internal teams to ensure VAR alignment and avoid siloed efforts; act as a trusted advisor to VARs, supporting their efforts to close deals and smaller premium opportunities.
• Achieve KPIs, including new revenue generation, upsell opportunities, and retention of the existing installed base; monitor and improve win rates by VAR, targeting ratios of 2.5–3x or higher; drive incremental revenue per partner while ensuring VAR satisfaction and long-term engagement.

Customer Success Manager

Office Administrator

Technical Support Engineer

Director of Global Demand Generation

Business Development Manager

Senior Back-End Engineer

Strategic Business Development Manager

Business Development Manager

Enterprise Account Manager

SaaS Channel Manager