Support Technician
LightEdge Solutions
ApacheCloudDNSFirewallsLinuxMySQLServiceNowUnixVMware
Technical Support Engineer
Lansweeper
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureLinuxMacOSSQLUnixVMware
About the role
- Analyze and troubleshoot a wide variety of technical support issues.
- Assist technical & knowledgeable users and troubleshoot, reproduce issues they have in our lab.
- Advise knowledgeable IT professionals to efficiently tackle their challenges.
- Evaluate the solution you present.
- Communicate mainly by email, limited phone support.
- Start and end your day a bit later once a week to cover our global customer base.
- Keep documentation up to date.
- Work on specific projects (forum/community).
- Provide input about the process and technical improvements.
- Troubleshoot environments using technologies supported by Lansweeper: Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, Azure, and more.
Requirements
- Has a positive mindset and likes to have fun with colleagues.
- Is versatile and has no trouble taking on something I have no experience with.
- Prefers quality over speed.
- Continuously expands my skillset by learning.
- 3+ years of experience in IT support (IT issues specifically) (L1 – L3)
- Proven experience in networking & operating systems such as Windows/Unix/Linux, or Virtualisation, AD, AWS, Azure.
- Basic understanding of Jira and Confluence.
- Broad interest and good working knowledge of IT.
- A knack for creating SQL reports and scripts.
- Are you based in Austin? (relocation willingness noted)
- Are you currently authorized to work in the United States?
Benefits
- Flexibility is key! Work efficiently by using our flexible working hours & working from home.
- Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
- Collaborate with passionate and driven colleagues every day.
- Accelerate your career: new opportunities are right around the corner.
- Medical, Dental, Vision, 401k, etc
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportnetworkingoperating systemsvirtualizationSQLdocumentationprocess improvementIT supportproblem-solving
Soft skills
positive mindsetversatilityquality focuscontinuous learningcommunicationcollaborationadaptabilitycustomer serviceteamworkinitiative
