LightEdge Solutions

Support Technician

LightEdge Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

ApacheCloudDNSFirewallsLinuxMySQLServiceNowUnixVMware

About the role

  • The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services.
  • Cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage.
  • Reports to the Triage and Support Supervisor and works closely with all departments.
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services.

Requirements

  • 3-5 years of experience in a technical support role with a focus on system administration or networking
  • Intermediate knowledge supporting and administering in some of these areas:
  • IBMi, Windows,Unix, and/or Linux server Operating Systems
  • IBM operations for scheduled jobs and tasks
  • Virtualization technologies (VMware, Nutanix AHV, or HyperV)
  • Server hardware (Dell, HPE, Lenovo, etc)
  • LAN/WAN Networks (Cisco, Juniper, Arista, etc)
  • Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
  • Web services (Apache, IIS, etc)
  • Databases (MySQL, MSSQL, Mongo, etc)
  • IPSEC and SSL VPN
  • Load Balancers (F5, NSX, etc)
  • Excellent written and verbal communication skills
  • Problem solving skills and the ability to prioritize
  • Customer service
  • Possess the ability to comprehend and execute documented escalation procedures under pressure
  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.