Support Engineer

• Provide exceptional customer focus and operational support for defined desktop services.
• Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies.
• Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA.
• Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch.
• Maintain accurate and concise service assets and configuration management for desktop infrastructure.
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services.
• Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services.
• Document desktop problems and resolutions and provide to knowledge base administrator.

Deskside Support Analyst

Technical Support Specialist II

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Loan Support Analyst – CMBS Servicing

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Principal Product Support Engineer, Level 4 – Clearance Required: Secret