Senior Manager, Technical Support
BD
Deskside Support Analyst
Cayuse Holdings
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $32 per hour
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Provide exceptional customer focus and operational support for defined desktop services.
- Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies.
- Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA.
- Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch.
- Maintain accurate and concise service assets and configuration management for desktop infrastructure.
- Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services.
- Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services.
- Document desktop problems and resolutions and provide to knowledge base administrator.
Requirements
- High school diploma or equivalent required.
- Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise.
- Must be able to pass a background check.
- Excellent communication and customer-facing skills
- Superior technical knowledge, with experience in multiple aspects of client-computing services
- Ability to quickly analyze a situation and react appropriately and effectively
- Effective prioritization skills
- Drive and enthusiasm
- Technical credibility and independent judgment
- Strong decision-making skills related to desktop matters and under pressure
- Good problem solving and analytical skills, able to determine the impact of desktop issues quickly
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingconfiguration managementrelease managementdeployment managementproblem solvinganalytical skillsclient-computing servicesdesktop supportincident resolution
Soft skills
customer focuscommunication skillsprioritization skillsdecision-making skillsindependent judgmentdriveenthusiasmability to analyze situationseffective reaction under pressurecustomer-facing skills
Certifications
high school diploma or equivalent
