LightEdge Solutions

Program Manager

• Own and evolve the end-to-end onboarding program for all Sales roles, including structured 30-60-90 day plans, onboarding milestones, and readiness assessments tied to quota attainment.
• Design and operationalize a scalable onboarding experience that ensures consistent ramp, certification, and role readiness across geographies and segments.
• Partner with Sales leadership to define onboarding success criteria, performance benchmarks, and role-specific competency models.
• Continuously refine onboarding programs based on ramp performance, feedback loops, and business priorities.
• Design and execute a comprehensive enablement strategy that supports sales roles across systems, processes, products, industry expertise, and customer engagement.
• Lead onboarding and ongoing development programs, including structured 90-day onboarding plans that accelerate time to productivity and quota attainment.
• Develop and scale role-based training programs and certification frameworks to ensure consistent execution across the sales organization.
• Establish and evolve competency frameworks in partnership with Sales leadership to identify skill gaps and prioritize enablement initiatives.
• Drive alignment across Sales, Marketing, and Channel teams to ensure enablement initiatives reflect organizational priorities and go-to-market strategy.
• Continuously assess enablement effectiveness and adapt programs based on performance data, feedback, and evolving business needs.
• Create and deliver high-impact enablement content and programs across virtual and in-person formats.
• Own and manage the enablement calendar, ensuring alignment of training, communications, and program delivery across stakeholders.
• Build and maintain scalable enablement infrastructure, including content libraries, training resources, and sales templates.
• Ensure consistency and quality of enablement materials and messaging across the organization.
• Partner with Sales leadership to reinforce enablement adoption and embed best practices into daily workflows.
• Lead cross-functional coordination of enablement initiatives, ensuring seamless execution and measurable outcomes.
• Drive continuous improvement of onboarding, training, and certification programs to enhance effectiveness and scalability.
• Support implementation and optimization of sales tools including Salesforce, Sybill.ai, LinkedIn Sales Navigator, and other enablement platforms.
• Drive adoption and best practices for sales systems and processes to improve efficiency, data integrity, and visibility into performance.
• Define and track key performance indicators to measure the impact of enablement programs on sales productivity and outcomes.
• Support go-to-market initiatives including product launches, marketing campaigns, and process changes through targeted enablement programs.
• Lead ad-hoc strategic initiatives that improve enablement effectiveness and support broader revenue objectives.

Sales Enablement, Onboarding Program Manager

Support Engineer

• Act as a technical leader within the Operations Support team
• Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs
• Solve complex customer issues involving Network Routing and Switching, Network Security and Firewall, Virtualization, Storage, and Backup and Disaster Recovery
• Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis
• Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
• Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
• Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs
• Participate in knowledge-sharing activities
• Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects

• Act as a technical leader within the Operations Support team
• Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs
• Support Premier level customers following designated procedures and priorities
• Solve complex customer issues involving Network Routing and Switching, Network Security and Firewall, Virtualization, Storage, and Backup and Disaster Recovery
• Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis
• Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
• Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
• Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs
• Participate in knowledge-sharing activities
• Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects
• Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
• Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work
• Maintain continued education and certifications
• Work in ServiceNow to support internal and external customers

AI Engineer

• Design, develop, and maintain production-grade AI/ML code, services, and integrations.
• Build and iterate on AI prototypes, proofs of concept, and production systems.
• Contribute to codebases, CI/CD pipelines, and engineering standards for AI solutions.
• Collaborate with teams to ensure maintainable, testable, and scalable implementations.
• Design and operate agent-driven systems that autonomously execute workflows, with humans providing oversight, governance, and continuous optimization.
• Partner with business units to identify and evaluate high-value AI opportunities that align with Lightedge’s strategic goals.
• Contribute to the design of scalable and cyber-resilient AI and ML solutions, ensuring seamless integration with enterprise systems (e.g., ServiceNow, CRM, ERP, data lake).
• Collaborate with data engineering and platform teams to operationalize AI models and embed intelligence into workflows and customer experiences.
• Ensure all AI initiatives align with enterprise data governance, security, and privacy standards.
• Act as a technical and strategic advisor to business stakeholders on how to responsibly leverage emerging AI technologies.
• Work closely with product management, IT, and Operations, and Security teams to ensure secure, resilient, consistent delivery, and maintainability.
• Regularly communicate with executive leadership and business stakeholders to align AI strategy with organizational goals.
• Monitor, evaluate, and optimize the performance of deployed AI models and systems.
• Own post-deployment support, monitoring, and continuous improvement of AI systems until transitioned to long-term support.
• Ensure that all underlying systems are protected against cybersecurity threats and can recover rapidly in the event of a cyberattack or unexpected system outage.
• Develop and implement AI governance frameworks and ensure ethical AI practices, including maintenance of architectural diagrams, model documentation, and compliance records for AI systems.
• Work with the Sales team as needed, serving as an AI SME during the sales cycle for new customers.

Account Executive

• Own the entire sales process from prospecting to close
• Prospect into mid-market to small enterprise companies to supplement the lead flow provided by the Marketing and Channel teams
• Develop a deep comprehension of customer's business & identify business drivers behind technology initiatives
• Work closely with members of the sales team, multiple technical resources & departmental teams to ensure you are aligned with the prospect’s business drivers
• Ensure high forecasting accuracy and consistency

Sales Enablement, Onboarding Program Manager

Support Engineer

Support Engineer

AI Engineer

Strategic Account Executive, New Logo

Support Engineer