LightEdge Solutions

DevOps Engineer

• Integrate Operational Systems to improve delivery, reporting, and monitoring of internal and customer services.
• Develop and maintain automation scripts and tools to streamline operational processes.
• Maintain and support orchestration and automation platforms
• Identify and prioritize manual processes that are candidates for automation
• Work with other teams to understand existing processes and workflows that can then be targeted for automation and/or integration efforts
• Identify key technologies and tools that provide enhancement and efficiencies for Operations

Procurement

• Lead sourcing initiatives, RFIs, RFPs, vendor evaluations, and competitive bid events.
• Negotiate pricing, terms, SLAs, and commercial structures with key suppliers.
• Help draft and negotiate MSAs, SOWs, renewals, amendments, and pricing schedules.
• Ensure alignment with Lightedge contractual standards, legal requirements, compliance and risk posture.
• Oversee purchasing workflows, POs, quote management, order accuracy, and supplier performance.
• Partner with Finance to support future budgeting, forecasting, and cost optimization.
• Collaborate with the Director of Strategic Procurement on enterprise-level vendor strategy and high-impact negotiations.
• Help build procurement frameworks, intake processes, approval workflows, and policy enforcement.

Procurement Manager

Director

• Lead the strategic planning and execution of our AWS alliance
• Manage compliance with our Premier Tier partnership and Strategic Collaboration Agreement
• Lead a team of Channel BDMs to identify and pursue new business opportunities in collaboration with AWS
• Cultivate and maintain strong relationships with key stakeholders at AWS
• Oversee the implementation of joint initiatives and programs
• Stay informed about industry trends, AWS advancements, and competitive landscape
• Work closely with internal teams to align efforts and maximize the value of the AWS partnership
• Establish metrics and KPIs to measure the success of the AWS alliance and Channel BDM team

AWS Alliance Director

Engineer

• Monitoring and Observability: Design and implement monitoring solutions to track the performance, availability, and health of various systems and services. Establish robust monitoring frameworks, set up alerts, and analyze system metrics to identify and resolve issues proactively.
• Establish and align metrics, including SLAs, SLOs, and SLIs, to closely tie system performance to business objectives, ensuring that the site reliability engineering efforts support the overall goals and customer satisfaction.
• Utilize AIOPS techniques to leverage automation in Incident Management and Response. Develop and maintain automated incident response systems that can detect and mitigate issues automatically. This includes automated incident triaging, remediation, and escalation workflows to minimize manual intervention and improve response times.
• Leverage the IT Service Management (ITSM) platform’s capabilities to integrate monitoring into incident management, change management, and other operational processes, enhancing the efficiency and effectiveness of site reliability engineering practices.
• Working closely with IT functional owners & SME’s.
• Perform implementation, monitoring system administration and integration functions.
• Tasks will consist of developing detailed designs, execution and troubleshooting of strategic solutions in support of effective monitoring, alerting, escalation, automation, reporting and event correlation

Monitoring Engineer

Account Manager

• Reporting to the Sr. Director of Channel, success will be accomplished by establishing professional working relationships and collaborating with the assigned TSD and Technology Advisors, as well as our Professional Services, Marketing, and Support teams. Your mission will be to drive new opportunities and revenue by helping our partners develop a core understanding of Lightedge’s value proposition, and how to position our products to solve the unique business needs of our partners’ customers and prospects.
• Working with partners and channel managers to identify new Technology Advisors and customers who match Lightedge’s strategic product set.
• Ensuring all partner organizations are kept up to date on product evolutions, updates, and features through regular training sessions, events, and cadence meetings.
• Generating pipeline revenue by driving joint go-to-market (GTM) activity with channel partner leadership, channel partner sales executives, and our internal sales organization.
• Developing product and sales competency within our core set of regional & national partners, influencing their GTM and sales strategy in alignment with Lightedge’s vision.
• Creating confidence at an executive level, leading to the creation of downstream sales buy-in and technical practice creation.
• Sharing analytics with executive and technical champions and driving further demand for Lightedge’s solutions through regular cadence sessions.
• Driving the development of technical pre-sales and post-sales practices within identified key partners.
• Establishing and implementing selection processes, criteria, and controls for selection, management, and performance of channel partners, including regular reviews of contractual obligations with partners and compliance with Lightedge’s policies, procedures, and ethical standards.
• Overseeing and participating in regional QBRs (Quarterly Business Reviews) for the sales team.
• Ensuring organizational, operational, staffing, financial, quality, and customer satisfaction targets are consistently met or exceeded by partners. This includes monitoring partner contractual obligations at regular intervals.

Senior Channel Account Manager – TSD

Software Engineer

• Develop and enhance Salesforce components, including Apex classes, triggers, Lightning Web Components (LWC), Flows, and APIs.
• Collaborate with the Platform Owner and Administrator to deliver scalable, maintainable, and high-quality solutions.
• Assist with system integrations across platforms---Boomi iPaaS (experience or willingness to learn Boomi is a plus).
• Develop and maintain Apex test classes to ensure code quality, reliability, and adherence to Salesforce best practices.
• Participate in code reviews, testing, debugging and deployment processes to ensure stable, reliable releases.
• Support the ongoing improvement of CI/CD and DevOps practices within the Salesforce environment.
• Contribute to documentation, design specifications, and release notes.
• Work closely with business users to understand needs and propose effective technical solutions.
• Identify and suggest ways to improve platform performance, data quality, and user experience.
• Stay current with Salesforce releases and best practices, continuously developing technical and professional skills.

Junior Salesforce Developer

Administration

• Perform daily Salesforce administration tasks including user management, permissions maintenance, data quality management, and troubleshooting.
• Configure and maintain Salesforce CPQ, including assisting with product catalog setup, bundle configuration, price rules, product rules, quote templates, and approval rules.
• Support Sales Cloud, Marketing Cloud, and related integrated tools such as DocuSign, CaptivateIQ, and Magentrix.
• Partner with Sales, Marketing, and Finance teams to ensure accurate data flow across the quote-to-cash process.
• Work closely with end users to understand business requirements, develop solutions, and ensure successful adoption.
• Manage and prioritize tickets for bug fixes, enhancements, and CI/CD deployments in coordination with the development team.
• Assist with reports, dashboards, validation rules, and Flows to improve process visibility and efficiency.
• Maintain system documentation, process definitions, and change control logs.
• Support testing and deployment activities for platform releases and integrations.
• Serve as a trusted partner and point of contact for Salesforce users, promoting a service-oriented, responsive support experience.
• Stay current with Salesforce releases, features, and CPQ best practices to recommend enhancements that align with business goals.

Salesforce CPQ Administrator

ServiceNow

• Develop and customize ServiceNow applications, workflows, and modules based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs.
• Implement ServiceNow best practices and standards to ensure optimal system performance and reliability, including keeping the system upgraded as new versions are released.
• Configure and enhance ServiceNow functionalities including Customer Service Management, Order Management, ITSM Management, Employee Center, and Strategic Portfolio Management.
• Integrate ServiceNow with third-party applications, systems, and tools using REST/SOAP APIs and other integration methods.
• Develop and maintain ServiceNow documentation, including design specifications, test plans, and user guides.
• Troubleshoot and resolve issues related to ServiceNow applications, workflows, and integrations.
• Stay updated with the latest ServiceNow releases, features, and industry trends to provide innovative solutions.

ServiceNow Developer

Program Manager

• Define and champion the IT Program Management function, setting vision, strategy, and standards for program execution and governance
• Partner with the CIO and executive leadership to prioritize IT investments that enable business growth and operational efficiency
• Collaborate closely with the Operations PMO to ensure alignment, eliminate duplication, and drive coordinated delivery of enterprise-wide initiatives
• Act as a change agent, ensuring that IT programs deliver transformative impact across the enterprise
• Direct technology enablement for mission-critical processes, including Quote-to-Cash, Onboarding & Offboarding, AI adoption, and Master Data Management
• Establish and oversee the IT portfolio management framework, ensuring initiatives are prioritized, transparent, and delivering measurable business outcomes
• Implement and refine intake and demand management processes balancing business needs with IT capacity
• Govern delivery practices across the IT organization to ensure alignment, scalability, and risk management
• Oversee execution of cross-functional IT initiatives, ensuring scope, schedule, budget, and quality are met
• Manage interdependencies across programs and identify opportunities for synergies
• Drive adoption of program management best practices and continuous improvement in delivery methodologies
• Serve as the primary liaison between IT and business leadership on all program and portfolio matters, including executive and board reporting
• Build strong partnerships across business units, ensuring enterprise-wide coordination and unified delivery

Director, IT Program Management

Support Engineer

• Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
• Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
• Install hardware upgrades and parts replacements into existing equipment
• Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
• Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems
• Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
• Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
• Escalate to other teams per procedure following and maintaining SLAs
• Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
• Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities
• Provide after-hours support as part of an operations on-call rotation to maintain high availability of services

Support Technician

• Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
• Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
• Install hardware upgrades and parts replacements into existing equipment
• Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
• Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems
• Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
• Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
• Escalate to other teams per procedure following and maintaining SLAs
• Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
• Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers and continue learning through multiple training opportunities
• Provide after-hours support as part of an operations on-call rotation to maintain high availability of services

• The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services.
• Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
• Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
• Install hardware upgrades and parts replacements into existing equipment
• Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
• Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems
• Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
• Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
• Escalate to other teams per procedure following and maintaining SLAs
• Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
• Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities
• Provide after-hours support as part of an operations on-call rotation to maintain high availability of services

Operations

• Serve as the initial point of contact for clients experiencing technical issues and their requests
• Engage with customers on the phone and through the ticketing system to identify incident category and route escalations to the appropriate technical resource or team
• Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms
• Monitor customers’ systems including Backup jobs, Windows Server, Linux, AWS, VMware, IBM Power, and Networking devices (Fortinet) and execute defined processes for each
• Ensure related customer cases are associated properly with major incidents
• Accurately and professionally document all communication with customers
• Follow proper escalation procedures to platform engineers
• Perform other duties as assigned

Triage Technician

• Serve as the initial point of contact for clients experiencing technical issues and their requests
• Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team
• Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms
• Proactively monitoring a wide variety of customers’ systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each
• Ensure related customer cases are associated properly with major incidents
• Accurately and professionally document all communication with customers
• Follow proper escalation procedures to platform engineers during an
• Perform other duties as assigned
• Reports to the Triage and Support Supervisor and works closely with all departments

Cloud Engineer

• Product Strategy: Develop and execute product strategies that align with Lightedge's business goals and customer needs.
• Market Analysis: Conduct market research to identify emerging cloud trends, industry trends, and customer requirements.
• Product Development: Collaborate with stakeholders to define product requirements, features, and roadmaps.
• Product Launch: Oversee the successful launch and go-to-market execution of hybrid cloud products.
• Product Management: Manage the product lifecycle, including product positioning, pricing, updates, and issue resolution.
• Market Engagement: Build strong relationships with customers, stakeholders, vendors, and the broader market to understand their needs and gather feedback.
• Technical Proficiency: Stay up-to-date on the latest cloud technologies and trends.
• Team Leadership: Lead and mentor product teams to ensure product success.
• Stakeholder Management: Effectively communicate with stakeholders, including executives, operations, sales teams, marketing, and customers.

Product Manager, Cloud Services

Backend Engineer

• Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)
• Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactively
• Manage storage capacity and lifecycle planning to ensure platform scalability and reliability
• Handle incident tickets and service requests efficiently, with a focus on accuracy, quality and speed
• Execute regular maintenance, upgrades, and system health checks
• Participate in 24x7 on-call rotation and respond to after-hours incidents when required
• Document configurations, changes, resolutions, and standard operating procedures
• Collaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performance
• Communicate technical issues clearly and effectively to both technical and non-technical stakeholders
• Other duties as assigned in a dynamic and high-demand environment
• Evening and weekend work may be required as part of regular duties
• Occasional travel to datacenter or office locations may be necessary

Storage Engineer II

Accounting Manager

• With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control.
• Solutions include premier colocation across seven purpose-built data centers in Des Moines, IA; Kansas City, MO; Omaha, NE; Austin, TX; and Raleigh, NC, plus industry-leading private IaaS and cloud platforms.
• AP Accounting Specialist will provide courteous and professional support to the accounting team, employees, vendors and customers, focusing on accounts payable duties and general accounting tasks.
• Responsibilities include reviewing and coding vendor invoices, reviewing employee credit cards, reconciling vendor accounts, ensuring vendor setup, maintaining ledgers, prepaid schedules, accrued expenses, reviewing COGs and G&A, and other duties as assigned.
• Represent LightEdge positively in all interactions.

Accounting Coordinator

Project Manager

• Lightedge is an enterprise-grade cloud services and colocation company focused on business and critical IT requirements
• Provide courteous and professional coordination of Lightedge deployment services
• Work directly with customers and internal resources on complex projects within the public cloud ecosystem (AWS and Azure)
• Guide the actions and work of specialists and engineers, verifying work is completed on-time and meets customer needs and expectations
• Operate within the Lightedge Cloud Center of Excellence (CCoE) focusing on public cloud related projects and collaborating closely with cloud engineers
• Perform initial project discovery, administrative customer account setup, and collaborate with Sales Engineering to define scope and objectives
• Develop project plans for strategic accounts and initiatives, manage resource availability and task assignments
• Produce project reporting and documentation through weekly status meetings and internal coordination
• Coordinate multi-person teams across organizational groups, lead client-facing meetings, and escalate or resolve issues promptly
• Maintain project documents, communicate difficult or sensitive information with tact, and drive continuous improvement initiatives
• Coordinate with accounting to control billing and term start dates and act on challenges on behalf of Lightedge Service Delivery

DevOps Engineer

Procurement Manager

AWS Alliance Director

Monitoring Engineer

Senior Channel Account Manager – TSD

Junior Salesforce Developer

Salesforce CPQ Administrator

ServiceNow Developer

Director, IT Program Management

Support Technician

Support Technician

Support Technician

Triage Technician

Triage Technician

Product Manager, Cloud Services

Storage Engineer II

Accounting Coordinator

Service Delivery Project Manager