LightEdge Solutions

Support Engineer

• Respond to employee requests through the IT Service Management (ITSM) system.
• Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues.
• Provide friendly, professional support in person and remotely.
• Document issues and resolutions accurately.
• Escalate issues that require advanced technical support.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Configure and deploy Windows and macOS computers following documented procedures.
• Perform password resets, MFA assistance, and other routine account maintenance.
• Maintain inventory of IT equipment and software assets.
• Assist with software installations, updates, and basic system administration tasks.
• Create and update knowledge base articles and documentation.
• Participate in IT projects as assigned.
• Follow company security policies and report potential security concerns.
• Continuously build technical skills through training and hands-on experience.

IT Support Technician

Engineer

• Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
• Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
• Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
• Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
• Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
• Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
• Collaborate with internal teams to improve platform performance and overall customer experience
• Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

Tier 2 Backup & Disaster Recovery Engineer – 3rd Shift

Systems Engineer

• Support work -
• - First responder for the OS team, doing preliminary trouble shooting
• - Ticket Queue Management
• - Documenting steps taken and relevant histories
• - Assisting in escalated incidents within the ticketing system, and providing resolution to issues and documenting solutions within ticketing system
• - Participate in weekly on-call rotation with other team members.
• - Other duties as required
• Project/Administration work-
• - Expand and improve of existing services
• - Consult and advise on internal and customer environments
• - Maintain, migrate, deploy, configure, troubleshoot advanced environment OS configurations

Systems Engineer I, OS Management

Solutions Engineer

• Design AWS, Azure, and hybrid cloud solutions that align with customer business and technical requirements.
• Partner with Account Executives throughout the pre-sales cycle to develop solution strategies and communicate technical value.
• Lead customer discovery sessions, architecture workshops, technical presentations, and proof-of-concept activities.
• Develop migration strategies for VMware and on-premises workloads moving to AWS and Azure.
• Collaborate with Product, Engineering, and Delivery teams to ensure proposed solutions are scalable, supportable, and aligned with LightEdge service offerings.
• Create architecture diagrams, technical documentation, and reusable reference architectures.
• Serve as a trusted technical advisor throughout the customer engagement lifecycle.
• Mentor team members and contribute to architectural standards, best practices, and knowledge sharing.
• Stay current on AWS, Azure, cloud modernization strategies, and emerging technologies.

Solutions Architect

Sales Operations Manager

• Maintain and organize enablement content within SharePoint, including onboarding guides, playbooks, training materials, and reference documentation.
• Update existing materials as directed by the Sales Enablement Manager to reflect product, process, or methodology changes.
• Maintain document organization, version control, folder structure, and content accessibility.
• Conduct regular content audits to identify outdated materials and recommend updates.
• Format and publish finalized enablement content for internal distribution.
• Coordinate onboarding schedules, training sessions, certifications, role plays, and milestone check-ins.
• Track 30-, 60-, and 90-day onboarding milestones and ensure timely reminders are sent.
• Maintain onboarding trackers, completion records, and learning documentation.
• Prepare materials and logistics for instructor-led onboarding sessions.
• Monitor onboarding progress and escalate scheduling or completion issues to the Sales Enablement Manager.
• Manage learner enrollments, course assignments, and completion tracking.
• Generate recurring LMS reports on participation and completion.
• Support certification logistics, including scheduling and registration.
• Troubleshoot basic user access issues and coordinate more complex platform issues with Sales Operations.
• Draft internal communications using manager-provided direction and messaging.
• Coordinate distribution lists for sales communications.
• Support enablement program launches through meeting coordination, calendar management, and communication scheduling.
• Maintain documentation of enablement communications and rollout history.
• Maintain accurate onboarding and enablement records.
• Monitor operational processes for quality, consistency, and timeliness.
• Identify process improvement opportunities and recommend operational enhancements.
• Partner closely with Sales Enablement, Sales Operations, HR, and Sales leadership to ensure smooth program execution.

Sales Enablement Coordinator

Architect

• Design, architect, and develop maintenance guidelines for IBM Power Systems environments, following industry and vendor best practices.
• Develop, deploy, and provide for administration around IBM Power Virtual Server (PowerVS) environments, ensuring scalability, availability, and performance.
• Architect IBM AIX and IBM i deployments, including supporting system builds, upgrades, performance tuning, and lifecycle management.
• Design and support integration with POWER hardware, Fibre Channel networking, and enterprise storage (FlashSystem, Pure Storage) systems to ensure reliable and high-throughput connectivity. Ensure secure and performant backup procedures utilizing BRMS & FSFC on VTL-backed infrastructure.
• Architect PowerVM, VIOS, and PowerVC tooling to manage virtualized IBM Power environments efficiently. Utilizing HMC, vHMC, and PowerCMC as integral management components is a must.
• Serve as top escalation contact for implemented architectures, recognizing that all Operations personnel are ultimately responsible for ensuring a great client experience.
• Ensure IBM environments are designed for security, resilience, and rapid recovery in the event of cyber incidents or system outages. Experience configuring and utilizing PowerHA, DB2 Mirror, and LPM preferred.
• Maintain architecture diagrams, system documentation, and operational standards to support governance, audits, and knowledge sharing. Ensure automation is in place supporting repeatable, consistent deployments.
• Work closely with infrastructure, networking, automation, storage, security, and operations teams to ensure consistent, secure, and supportable solutions.
• Assist the Sales team as an IBM Power subject-matter expert during customer engagements and solution design discussions when needed.

Project Manager

• Lead multiple concurrent projects and programs from initiation through close.
• Translate business objectives into executable project plans with clear milestones, dependencies, and deliverables.
• Manage project scope, schedule, budgets, risks, and resource requirements.
• Drive accountability and maintain momentum across cross-functional teams.
• Anticipate bottlenecks and proactively resolve issues before they impact delivery.
• Demonstrate ability to continuously improve project management standards, tools, templates, and methodologies.
• Develop & maintain executive dashboards, reporting mechanisms, and governance frameworks.
• Drive continuous improvement initiatives that enhance efficiency and execution quality.
• Build strong partnerships with executive leadership and functional teams.
• Facilitate alignment across cross functional teams.
• Provide clear, concise communication to stakeholders at all organizational levels.
• Escalate critical risks and drive timely decisions.
• Serve as a change agent throughout the organization.
• Maintain rigorous project plans and ensure commitments are met.
• Monitor timelines, budgets, dependencies, and quality metrics.
• Lead project meetings, steering committees, and executive status reviews.
• Identify and mitigate risks, issues, and resource constraints.
• Ensure projects deliver measurable business outcomes rather than simply completing activities.
• Influence without direct authority and foster collaboration across teams.
• Mentor project managers and team members on best practices.
• Promote a culture of accountability, urgency, and continuous improvement.

Senior Project Manager

Account Manager

• Reporting to the Sr. Director of Channel, success will be accomplished by establishing professional working relationships and collaborating with the assigned TSD and Technology Advisors, as well as our Professional Services, Marketing, and Support teams. Your mission will be to drive new opportunities and revenue by helping our partners develop a core understanding of Lightedge’s value proposition, and how to position our products to solve the unique business needs of our partners’ customers and prospects.
• Working with partners and channel managers to identify new Technology Advisors and customers who match Lightedge’s strategic product set.
• Ensuring all partner organizations are kept up to date on product evolutions, updates, and features through regular training sessions, events, and cadence meetings.
• Generating pipeline revenue by driving joint go-to-market (GTM) activity with channel partner leadership, channel partner sales executives, and our internal sales organization.
• Developing product and sales competency within our core set of regional & national partners, influencing their GTM and sales strategy in alignment with Lightedge’s vision.
• Creating confidence at an executive level, leading to the creation of downstream sales buy-in and technical practice creation.
• Sharing analytics with executive and technical champions and driving further demand for Lightedge’s solutions through regular cadence sessions.
• Driving the development of technical pre-sales and post-sales practices within identified key partners.
• Establishing and implementing selection processes, criteria, and controls for selection, management, and performance of channel partners, including regular reviews of contractual obligations with partners and compliance with Lightedge’s policies, procedures, and ethical standards.
• Overseeing and participating in regional QBRs (Quarterly Business Reviews) for the sales team.
• Ensure partners meet performance, customer satisfaction, and business goals while maintaining compliance with contractual obligations.

Channel Account Manager

Account Executive

• Own the entire sales process from prospecting to close
• Prospect into mid-market to small enterprise companies to supplement the lead flow provided by the Marketing and Channel teams
• Develop a deep comprehension of customer's business & identify business drivers behind technology initiatives
• Work closely with members of the sales team, multiple technical resources & departmental teams to ensure you are aligned with the prospect’s business drivers
• Ensure high forecasting accuracy and consistency

Strategic Account Executive, New Logo

• Support operational management and lifecycle administration of VMware Cloud Foundation (VCF) environments within existing production infrastructure.
• Assist with installation, configuration, and validation of vSphere, vSAN, NSX-T, and associated virtualization infrastructure components.
• Participate in infrastructure upgrades, patching, and lifecycle management activities using SDDC Manager and related VMware tooling.
• Collaborate with implementation and engineering teams during onboarding, expansion, and transition activities for VCF-based environments.
• Troubleshoot virtualization, compute, storage, and networking issues within production environments.
• Collaborate with cloud, networking, security, and storage teams to support integrated infrastructure delivery.
• Participate in incident response, escalation support, and root cause analysis efforts.
• Participate in scheduled customer-facing technical calls, troubleshooting sessions, maintenance activities, and escalation discussions as required.
• Collaborate with customers, vendors, and internal technical teams during operational support activities and infrastructure issue resolution.
• Coordinate with hardware, software, and support vendors by opening and managing support cases and facilitating troubleshooting efforts through resolution.
• Develop and maintain technical documentation, operational procedures, and runbooks.
• Participate in a shared 24x7x365 on-call rotation with other virtualization engineers. Current rotation scheduling is approximately one week of primary on-call coverage every six weeks, subject to team size and operational needs.
• Support scheduled after-hours maintenance activities and infrastructure upgrades as required.
• Contribute to process improvement and operational standardization initiatives.
• Maintain awareness of evolving VMware and VCF platform capabilities and best practices.
• Ability to support secure, compliance-driven enterprise environments.