Tier 2 Backup & Disaster Recovery Engineer – 3rd Shift

LightEdge Solutions

Backup & Disaster Recovery Engineer supporting managed services platform at LightEdge. Troubleshooting enterprise backup technologies and managing incidents in fast-paced environments.

Posted 7/1/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzure

About the role

Key responsibilities & impact

Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
Collaborate with internal teams to improve platform performance and overall customer experience
Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

Requirements

What you’ll need

Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
Proficiency with Veeam or Commvault backup systems
Working knowledge of AWS and/or Microsoft Azure backup services
Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
Experience working within defined support workflows and documentation standards
Strong written and verbal communication skills with a customer-focused mindset
Ability to remain composed and effective in high-pressure situations

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LightEdge Solutions Website LinkedIn All Job Openings 51 - 200 employees Founded 1998 ☁️ SaaS 🏢 Enterprise 🔐 Security 💰 $5M Private Equity Round on 2004-04 SaaS
Enterprise
Security LightEdge Solutions is a technology company specializing in highly secure cloud, colocation, connectivity, and managed services. With over 30 years of experience, LightEdge helps businesses optimize their IT infrastructure by offering advanced solutions like cloud storage, backup-as-a-service, and disaster recovery. The company is dedicated to providing secure and compliant platforms that protect data, support hybrid and multi-cloud journeys, and improve operational efficiencies for their clients. LightEdge's data centers and expert engineering support deliver 24/7 uptime and robust cybersecurity to ensure continuous business operations. Tier 2 Backup & Disaster Recovery Engineer – 3rd Shift 🔥 11 minutes ago 🤠 Texas – Remote 💵 $70k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 👷🏻‍♀️ Engineer AWS Azure Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
Collaborate with internal teams to improve platform performance and overall customer experience
Contribute to the team knowledge base by identifying repeat issues and gaps in documentation 🎯 Requirements
Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
Proficiency with Veeam or Commvault backup systems
Working knowledge of AWS and/or Microsoft Azure backup services
Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
Experience working within defined support workflows and documentation standards
Strong written and verbal communication skills with a customer-focused mindset
Ability to remain composed and effective in high-pressure situations Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Teamcenter Engineer 🔥 1 hour ago ECS Engineering Consulting & Solutions GmbH 51 - 200 🏢 Enterprise ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Teamcenter Engineer responsible for implementing Siemens Teamcenter solutions in agile projects. Developing and troubleshooting customized solutions at ECS Engineering Consulting. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer 🗣️🇩🇪 German Required Java JavaScript Engineer II – Controls 🔥 6 hours ago Veregy 501 - 1000 ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings Engineer II in Controls managing building automation systems and services at Veregy. Focusing on energy analytics and customer communication with project management responsibilities. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor Resident Engineer – AC Substations 🔥 15 hours ago GE Vernova 10,000+ employees ⚡ Energy 🚀 Aerospace 🤖 Artificial Intelligence Website LinkedIn All Job Openings Resident Engineer for GE Vernova ensuring AC Substation reliability and maintenance strategies. Primary liaison between customers and GE Vernova's engineering teams for high-voltage substations. 🇺🇸 United States – Remote 💵 $89.3k - $148.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Turbine Resident Engineer 🔥 15 hours ago GE Vernova 10,000+ employees ⚡ Energy 🚀 Aerospace 🤖 Artificial Intelligence Website LinkedIn All Job Openings Turbine Resident Engineer managing technical support for steam turbines and enhancing plant performance. Collaborates with clients to resolve technical issues and optimize turbine operations. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Resident Engineer – AC Substations 🔥 15 hours ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Resident Engineer overseeing reliability and maintenance of AC Substation installations for utility customers. Acting as primary technical partner and support for critical infrastructure and operations. 🇺🇸 United States – Remote 💵 $89.3k - $148.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer View More Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Technical SupportBackup EngineeringTroubleshootingDocumentation StandardsSLA Management

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetAbility to Work Under Pressure