Technical Support Specialist – CT, N2
NOV
Assembly
Associate Director, Product Management – API Integrations, Technical Support
Brillio
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AWS
About the role
- Lead the product lifecycle for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support.
- Define and maintain API product specifications, data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms.
- Partner with engineering, architecture, data governance, and business stakeholders to map source systems and data requirements to external and internal integration needs.
- Drive alignment between business requirements (e.g., provider access, claims integration, eligibility checks) and technical delivery, ensuring APIs meet the performance, security, and compliance needs of a healthcare organization.
- Collaborate with technical support teams to define and evolve API error handling, monitoring, versioning, and issue resolution protocols.
- Lead technical support strategy for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration.
- Work with analytics and engineering teams to analyze API usage patterns, identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction.
- Facilitate cross-functional planning and agile execution, including backlog grooming, sprint prioritization, and go-to-market readiness.
- Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements.
Requirements
- 7+ years of experience in product management or technical product leadership, including 3+ years specifically focused on APIs and system integrations in a healthcare payer or similarly complex, regulated environment.
- Strong understanding of payer business domains, including claims processing, eligibility and enrollment, provider systems, and EHR/EMR integration.
- Proven ability to write or review API specifications and documentation (e.g., Swagger/OpenAPI), data models, and integration guides.
- Experience with data mapping, source-to-target documentation, and working with enterprise data teams to align API functionality to source systems.
- Deep familiarity with RESTful API design, API lifecycle management, and platforms like Apigee, Mulesoft, AWS API Gateway, or equivalent.
- Strong understanding of FHIR, HL7, X12, and other healthcare interoperability standards.
- Ability to analyze and report on technical issues, usage trends, and integration KPIs.
- Excellent collaboration and communication skills; ability to interface effectively with engineers, business teams, and external partners.
- Hands-on experience supporting technical troubleshooting and resolution for partner or internal developer API issues.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationAPI specificationsdata modelsRESTful API designAPI lifecycle managementdata mappingSwaggerOpenAPIintegration guidesperformance analysis
Soft skills
collaborationcommunicationleadershipproblem-solvingagile executioncross-functional planningtechnical troubleshootingstakeholder engagementdocumentation skillsanalytical skills
