Support Engineer

• Lead the product lifecycle for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support.
• Define and maintain API product specifications, data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms.
• Partner with engineering, architecture, data governance, and business stakeholders to map source systems and data requirements to external and internal integration needs.
• Drive alignment between business requirements (e.g., provider access, claims integration, eligibility checks) and technical delivery, ensuring APIs meet the performance, security, and compliance needs of a healthcare organization.
• Collaborate with technical support teams to define and evolve API error handling, monitoring, versioning, and issue resolution protocols.
• Lead technical support strategy for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration.
• Work with analytics and engineering teams to analyze API usage patterns, identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction.
• Facilitate cross-functional planning and agile execution, including backlog grooming, sprint prioritization, and go-to-market readiness.
• Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements.

Associate Director, Product Management – API Integrations, Technical Support

Customer Technical Support – Internal End User Support

Loan Support Analyst – CMBS Servicing

Federal Principal Product Support Engineer, Clearance Required – Secret

Principal Product Support Engineer, Level 4 – Clearance Required: Secret

Client IT Support Analyst I