Lansweeper

Customer Success Manager

Lansweeper

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Manage the onboarding process for new enterprise customers, ensuring a smooth transition to our platform
  • Develop customer success plans to align with customer business goals and drive product adoption
  • Regularly engage with strategic customers through meetings, QBRs, and check-ins to monitor their success and satisfaction
  • Build and nurture trusted, long-term relationships with key stakeholders and decision-makers
  • Act as the customer advocate internally, ensuring customer needs and expectations are addressed by cross-functional teams
  • Manage escalations proactively and work closely with Support, Product, and Engineering teams to resolve issues quickly and effectively
  • Partner with Sales to identify upsell and expansion opportunities within your portfolio of customers
  • Ensure your customers understand the full potential of our platform and encourage cross-product adoption
  • Monitor key customer health indicators and mitigate churn risks by addressing challenges early
  • Develop strategies to maximize customer satisfaction, retention, and loyalty

Requirements

  • 3-5 years of experience in a customer-facing role, preferably in Customer Success, Account Management, or Consulting
  • Proven ability to onboard, drive adoption, and retain enterprise-level customers in a SaaS environment
  • Strong communication and interpersonal skills, with the ability to engage with executive-level stakeholders
  • Technical aptitude to understand and explain complex SaaS solutions
  • Self-starter with excellent time management skills and the ability to work autonomously
  • Experience with CRM systems and/or Customer Success platforms (Gainsight preferred)
  • IT and SaaS experience with a background in onboarding cloud products (preferred)
  • Familiarity with Jira, Confluence, and Office 365 (preferred)
  • Knowledge of networks, protocols, and technical infrastructure is a plus
  • A commercial mindset with a strong focus on customer outcomes
  • Bilingual Spanish and English a plus