Senior Manager, Customer Success
Proofpoint
Customer Success Manager
Lansweeper
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage the onboarding process for new enterprise customers, ensuring a smooth transition to our platform
- Develop customer success plans to align with customer business goals and drive product adoption
- Regularly engage with strategic customers through meetings, QBRs, and check-ins to monitor their success and satisfaction
- Build and nurture trusted, long-term relationships with key stakeholders and decision-makers
- Act as the customer advocate internally, ensuring customer needs and expectations are addressed by cross-functional teams
- Manage escalations proactively and work closely with Support, Product, and Engineering teams to resolve issues quickly and effectively
- Partner with Sales to identify upsell and expansion opportunities within your portfolio of customers
- Monitor key customer health indicators and mitigate churn risks by addressing challenges early
- Develop strategies to maximize customer satisfaction, retention, and loyalty
Requirements
- 3-5 years of experience in a customer-facing role, preferably in Customer Success, Account Management, or Consulting
- Proven ability to onboard, drive adoption, and retain enterprise-level customers in a SaaS environment
- Strong communication and interpersonal skills, with the ability to engage with executive-level stakeholders
- Technical aptitude to understand and explain complex SaaS solutions
- Self-starter with excellent time management skills and the ability to work autonomously
- Experience with CRM systems and/or Customer Success platforms (Gainsight preferred)
- IT and SaaS experience with a background in onboarding cloud products (preferred)
- Familiarity with Jira, Confluence, and Office 365 (preferred)
- Knowledge of networks, protocols, and technical infrastructure is a plus
- A commercial mindset with a strong focus on customer outcomes
- Bilingual Spanish and English a plus
- Must be legally eligible to work in the US
Benefits
- Competitive salary
- Performance-based bonus
- Comprehensive benefits
- Opportunities for career advancement and continuous learning
- A fast-paced, high-growth environment where you can make a real impact
- A collaborative, customer-first culture that values innovation and teamwork
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingcustomer success strategiesSaaS solutionscustomer retentiontechnical infrastructure knowledgeCRM systemsGainsightcloud products onboardingtime managementbilingual Spanish
Soft skills
communication skillsinterpersonal skillsrelationship buildingself-starterautonomycommercial mindsetcustomer advocacyproblem-solvingstakeholder engagementstrategic thinking
