Senior Manager, Customer Success
Proofpoint
Customer Success Manager
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $157,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Build and foster strong relationships with your portfolio of up to 35 accounts.
- Develop a deep understanding of the customer's business and technical objectives.
- Engage regularly with customers based on our touchpoint framework.
- Proactively analyze customer’s product usage data and take necessary actions.
Requirements
- 5+ years of relevant work experience in customer-facing Customer Success, Account Management, or strategic consulting roles.
- SaaS experience required.
- Experience in Product Management or technical/business consulting roles.
- Strong analytical skills, including experience with Looker, Tableau, or similar software.
- Proven ability to quickly grasp and distinctly explain technological and business concepts.
- Completed Bachelor’s Degree or equivalent career experience.
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- Professional development opportunities.
- Flexible work arrangements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsproduct managementtechnical consultingbusiness consultingSaaS experience
Soft skills
relationship buildingcustomer engagementproactive analysiscommunicationunderstanding business objectives
Certifications
Bachelor’s Degree
