Customer Success Manager

• Developing strong, positive relationships with customers, acting as their primary point of contact for all things product.
• Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team)
• Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance.
• Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
• Provide strategic consultation to customers on best practices to push for value.
• Updating Customers (communicate with customers about changes and modifications to the product)
• Conducting regular account reviews and building success plans with the customer
• You will own renewals and retention of revenue for your book of business
• Initiating collaborations for case studies
• Gathering and sharing customer feedback with product teams
• Investigate and escalate any technical issues a customer encounters.

Customer Success Manager

Customer Success Manager

Partner Success Manager

Head of Customer Success

Customer Success Manager, Mid Market

Head of Customer Success