Userpilot

Account Executive

• Develop deep expertise and understanding of Userpilot’s features
• Own the full sales cycle for new prospects and current customers from discovery through close
• Drive expansion strategies within your book of business
• Consistent, weekly pipeline generation
• Manage a rolling forecast and consistently hit pipeline creation and bookings targets
• Navigate free trials and POC evaluations with prospects
• Lead value-based discovery to uncover customer challenges and align Userpilot's platform as the solution
• Build executive-level relationships across customer organizations
• Create and execute account plans that drive net new, expansion opportunities, and long-term growth
• Partner cross-functionally to address technical needs and deliver value realization
• Maintain timely and accurate records of activities in HubSpot and other sales tech tools

Senior Account Executive

• Manage Inbound Leads: Effectively handle a steady stream of inbound leads, guiding them through the sales process and converting them into satisfied customers.
• Drive Revenue: Hit and exceed sales targets by selling Userpilot’s software solutions to prospective customers.
• Build Relationships: Establish strong connections with key decision-makers, understanding their needs and aligning them with our solutions.
• Conduct Demos: Deliver compelling product demonstrations that highlight the value of Userpilot’s offerings.
• Collaborate Internally: Work closely with Customer Success, Product, and Marketing teams to ensure smooth customer onboarding.
• CRM Management: Keep your sales pipeline organized and up-to-date in our CRM system.

Implementation Specialist

• Lead customer implementations from kickoff through go-live
• Develop clear implementation plans aligned to customer objectives (activation, adoption, expansion, retention)
• Advise customers on best practices around event tracking, user/company identification, segmentation, and in-app experiences
• Help customers translate business goals into actionable Userpilot use cases and measurable outcomes
• Serve as the primary point of contact during implementation, confidently answering product, technical, and strategic questions
• Troubleshoot implementation challenges related to tracking, SDK behavior, data structure, or configuration
• Educate customers on how to use Userpilot effectively, focusing on how and why, not just where to click
• Share customer insights, friction points, and feedback with Product and Engineering to help shape roadmap decisions

• Lead customer implementations from kickoff through go-live, ensuring Userpilot is configured in a way that supports each customer’s product structure, data model, and long-term goals.
• Develop clear implementation plans aligned to customer objectives (activation, adoption, expansion, retention), not just feature setup.
• Advise customers on best practices around event tracking, user/company identification, segmentation, and in-app experiences.
• Help customers translate business goals into actionable Userpilot use cases and measurable outcomes.
• Serve as the primary point of contact during implementation, confidently answering product, technical, and strategic questions.
• Troubleshoot implementation challenges related to tracking, SDK behavior, data structure, or configuration, and escalate complex issues to Support or Engineering when needed.
• Partner with Sales on technical discovery and proof-of-concept calls for more complex prospects.
• Educate customers on how to use Userpilot effectively, focusing on how and why, not just where to click.
• Enable customers to be self-sufficient by teaching best practices rather than building everything for them.
• Share customer insights, friction points, and feedback with Product and Engineering to help shape roadmap decisions.
• Document implementation patterns, edge cases, and best practices to improve consistency and scalability.
• Take ownership of internal projects that improve onboarding quality, efficiency, or customer outcomes as we scale.