Userpilot

Customer Support

• Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations
• Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes
• Answer customer inquiries using your deep product knowledge
• Explain behaviors clearly and recommend best practices
• Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution
• Contribute to documentation and offer suggestions for process improvements

Customer Support – SaaS

Content Marketing Manager

• Lead and scale a high-performing content team, developing strategies that produce inspiring, authoritative content for sophisticated B2B niche audiences.
• Champion and integrate advanced AI-driven content creation tactics (including developing and implementing AI agents), optimization, and distribution strategies to maximize efficiency, reduce costs, and increase visibility in Search Generative Experience (SGE).
• Demonstrated ability to hire A-players in content and manage performance-driven content teams, ideally in B2B SaaS.
• Develop and execute comprehensive technical SEO strategies as well as conversion rate optimization tactics, ensuring Userpilot’s content consistently ranks competitively in the SERPs and drives not only qualified traffic, but also conversions.
• Own the link-building strategy, proactively driving high-quality backlink acquisition to boost domain authority and organic visibility, as well LLM visibility.
• Continuously adapt and innovate to thrive within the rapidly changing SEO and AI content landscape, ensuring Userpilot remains ahead of industry trends.
• Revive and optimize existing content, effectively reversing performance declines, revitalizing traffic, and accelerating conversion growth.

Head of Content

Chief Marketing Officer

• Own and evolve Userpilot’s global brand positioning, narrative, and visual identity.
• Lead the ideation and execution of creative, memorable, category-defining campaign concepts.
• Oversee the creation of premium content: reports, videos, benchmarks, case studies, playbooks, and narrative assets.
• Own the strategy, execution, and optimization of brand and demand gen communications across all paid marketing channels.
• Shift Userpilot from a capture-only motion to a demand creation engine.
• Lead and mentor a high-performing team across content, growth, design, ABM, and PMM.

Senior Marketing Director – Brand Communication Strategy, Demand Gen, Multi-Channel Growth

Account Executive

• Develop deep expertise and understanding of Userpilot’s features
• Own the full sales cycle for new prospects and current customers from discovery through close
• Drive expansion strategies within your book of business
• Consistent, weekly pipeline generation
• Manage a rolling forecast and consistently hit pipeline creation and bookings targets
• Navigate free trials and POC evaluations with prospects
• Lead value-based discovery to uncover customer challenges and align Userpilot's platform as the solution
• Build executive-level relationships across customer organizations
• Create and execute account plans that drive net new, expansion opportunities, and long-term growth
• Partner cross-functionally to address technical needs and deliver value realization
• Maintain timely and accurate records of activities in HubSpot and other sales tech tools

Senior Account Executive

• Manage Inbound Leads: Effectively handle a steady stream of inbound leads, guiding them through the sales process and converting them into satisfied customers.
• Drive Revenue: Hit and exceed sales targets by selling Userpilot’s software solutions to prospective customers.
• Build Relationships: Establish strong connections with key decision-makers, understanding their needs and aligning them with our solutions.
• Conduct Demos: Deliver compelling product demonstrations that highlight the value of Userpilot’s offerings.
• Collaborate Internally: Work closely with Customer Success, Product, and Marketing teams to ensure smooth customer onboarding.
• CRM Management: Keep your sales pipeline organized and up-to-date in our CRM system.