Labcorp

Human Resources

• Serve as the product owner for the LMS, shaping the roadmap, prioritizing enhancements, and driving platform evolution.
• Establish and maintain governance frameworks, including standards, processes, and documentation.
• Lead the implementation of Labcorp's new learning platform, Docebo in partnership with 3rd party implementation partners.
• Support sunsetting of current learning platform (Saba) by December 2026.
• Oversee day-to-day LMS operations, including configuration, permissions, workflows, content management, and system performance.
• Ensure the LMS and related systems meet 21 CFR Part 11 requirements, including validation, audit trails, and electronic signature controls.
• Manage integrations with HRIS, SSO, content libraries, analytics tools, and other HR technology platforms.
• Lead vendor relationships, contract discussions, and escalation management.
• Lead and develop a team of LMS administrators, analysts, and learning technology specialists.
• Manage LMS initiatives, including new platform implementations, migrations, upgrades, and enterprise‑wide enhancements.
• Partner with cross‑functional teams to ensure secure, compliant, and scalable solutions.

Senior Manager, Learning Management System – HR Technology

Account Executive

• Drive new mid-market, national accounts, Fortune 500 payers and channel partnership business that results in additive revenue for the organization to deliver assigned annual quota.
• Identify and prioritize target health plan accounts and channel partners, understanding their needs, objectives, and pain points related to quality performance and gaps in care solutions.
• Build and maintain strong relationships with target account key decision-makers and stakeholders within health plans and channel providers to drive successful closure and ensure future utilization.
• Manage the acquisition process, from initial customer prospecting, contract signature, and relationship management (cold calling, direct outreach and events, prospecting, networking, proposal generation, contract negotiations, conversion, etc.).
• Maintain internal reporting and documentation requirements in SFDC (Salesforce.com) and other applicable areas.
• Guide prospects through the buying process, understanding needs, and anticipating challenges and hurdles to ease the prospect’s ability to buy.
• Increase awareness and market knowledge of Labcorp’s Gaps in Care programs and services.
• Deliver engaging, compelling sales and product presentations, with a strategic account-based selling approach focused on creating unique sales strategies at the account level.
• Collaborate with other sales and internal teams to develop new and existing relationships and ensure successful hand-offs for implementation and future utilization.
• Successfully build and execute an annual sales plan.
• Provide timely and accurate forecasts of sales prospects according to product, timeline and value.
• Prepare and submit sales reports showing sales volume, potential sales, and areas of proposed opportunity and prospects.
• Lead training for teams to educate on the product line and provide market updates.

Strategic Payer Initiatives Sales Executive

• Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
• Act as a liaison between the client and the Labcorp operations team in relation to client needs
• Provide ongoing service and problem resolution to customer base
• Ensure customer retention by providing superior customer service
• Recommend solutions that are client focused and persuasive
• Provide account management for client’s day-to-day operations
• Upsell current book of business to increase organic growth
• Work closely with senior sales representatives to grow book of business
• Continuously provide educational material to the client base
• Resolve any customer related issues in a timely manner
• Meet and exceed monthly retention and upsell goals on a regular basis

Key Account Executive – Outside Sales

Software Engineer

• Develop, test, and deploy full‑stack AI applications using IBM watsonx and other AI/ML frameworks
• Build and maintain agentic workflows and orchestration layers that connect HR platforms such as Workday and ServiceNow
• Implement APIs, microservices, and system integrations to ensure seamless connectivity across HR technologies
• Monitor AI models for accuracy, reliability, performance, and potential bias
• Collaborate with HR stakeholders to refine functional and technical requirements into build-ready specifications

Senior Developer, HR AI Technology

Billing Specialist

• Perform high-volume billing data entry and complete assigned billing workflows (e.g., reporting, work queues, inventory tracking)
• Review, validate, and process claims to support accurate billing and timely reimbursement
• Contact insurance payors to resolve claims, denials, and billing discrepancies
• Review insurance eligibility, benefits, and coverage to support accurate claim submission and prevent errors
• Analyze billing issues, perform root cause analysis, and resolve denials, rejections, and discrepancies
• Monitor claim status and follow up on outstanding accounts to support timely payment
• Track productivity and quality metrics, including error rates, volume, and case completion
• Maintain accurate documentation and ensure compliance with payer and operational requirements
• Develop and update SOPs and support process improvements to enhance billing accuracy and efficiency
• Train and support team members on workflows, systems, and process updates

Billing Coordinator III

People Operations

• Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings
• Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
• Drives completion of complex, time-sensitive activities to meet deadlines
• Provides policy guidance and advanced assistance on HR process navigation for employees
• Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
• Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
• Drives compliance with global policy and labor laws, documentation standards, process and data audits
• Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
• Supports global HR Projects
• Other HR Support as needed

HR People Services Specialist II

Collections

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Credit & Collections Specialist I

• Serves as the trusted advisor to multiple (SVPs/VPs) and their global leadership teams translating business strategy into integrated people strategy
• Provides strategic counsel on leadership effectiveness, performance outcomes, culture and engagement impacts, and talent/succession planning
• Advises on executive onboarding, transitions, and leadership team dynamics
• Anticipates people-related risks tied to business priorities and operating changes
• Ensures alignment between global functional priorities and regional/local execution, balancing trade-offs between global standardization and local requirements
• Leads complex organizational design efforts across one or more global functions
• Facilitates executive decision-making on structure, roles, and organizational trade-offs
• Integrates organizational design with succession and talent strategy
• Partners with regional HR and business leaders to optimize global operating models, spans/layers, and location strategies
• Leads SVP and VP level succession planning and executive talent reviews
• Coaches senior leaders on leadership effectiveness
• Partners with HR COEs on execution of talent processes and programs
• Navigates complex multi-country labor laws, regulatory environments, and cultural considerations, proactively mitigating risk
• Uses data to diagnose organizational health and predict risks

Director, HR Business Partner – Facilities Management, Real Estate

Manager

• Manage and supervise the day-to-day operations of assigned client team members
• Grow and develop the Project Management team
• Ensure management of study milestones and proactive communication with clients
• Instill and manage a culture of continuous improvement and quality and productivity
• Monitor and track resolution of all client escalations, issues, and concerns

Senior Team Manager – Global Client Delivery

Accounts Receivable

• Extensive research and apply money
• Review cases daily for required contractual documentation needed in order to bill the clients
• Handle customer service billing calls.
• Mailing out and maintaining client accounts.
• Review all monthly statements for accuracy.
• Collection and resolving of delinquent accounts.
• Run and process credit card payments.
• Receive and process manual checks and mail out invoices and results.
• Create and use spreadsheets in excel.
• Handle sensitive information in a confidential manner​.
• Reading and understanding of explanation of client healthcare billing authorizations or correspondence.
• Document all activity made to account.
• Communicate via telephone and email with all clients as needed.
• Review Cases daily.
• Resolve problem sheets daily.

Account Receivable Specialist

DevOps Engineer

• Define and execute the enterprise DevOps roadmap aligned with business priorities
• Champion CI/CD, Infrastructure as Code, observability, and cloud-native architectures
• Present delivery metrics, innovation initiatives, and risk mitigation strategies to executive stakeholders
• Build and mentor a global DevOps team to scale platform capabilities
• Oversee Terraform implementations for multi-cloud infrastructure (AWS, Azure)
• Lead containerization strategies using ECS and EKS with secure, scalable orchestration
• Drive automation of infrastructure provisioning, deployment pipelines, and monitoring
• Evaluate and integrate AI-powered tools into DevOps workflows (code generation, automated testing, incident response, predictive analytics)
• Partner with application teams, architects, and security to enable high-velocity, compliant delivery
• Act as trusted advisor to business units, aligning DevOps capabilities with cross-functional needs
• Guide teams in adopting AI assistants and automation tools to accelerate development cycles
• Promote experimentation and continuous improvement across engineering practices
• Ensure operational excellence through advanced observability and proactive incident management
• Recruit and develop top talent committed to innovation and operational excellence
• Foster a culture of ownership, empowerment, and continuous learning
• Leverage engineering productivity platforms (e.g., LinearB, DX) or custom metrics to track DORA metrics, cycle time, and team efficiency
• Use data-driven insights to identify bottlenecks, optimize workflows, and improve organizational agility

Director of DevOps Engineering

SDET

• Design enterprise-level test automation frameworks and automated solutions (API, UI, Backend, Performance)
• Develop robust automated tests for backend, frontend, UI or mobile
• Provide deep technical review of automation code, designs and architecture
• Solve complex architectural automation problems
• Drive test data strategy, maintain test data/environments and API/service-level automation
• Build or configure integrated solutions into CI/CD pipeline
• Conduct POCs on new tools, libraries, and methodologies
• Lead test planning and automation strategy for assigned teams
• Own and drive end-to-end integration test strategies and execution across the enterprise
• Provide metrics/status updates to management or senior leadership
• Identify defects and assist engineering with root-cause investigations.
• Partner with DevOps to integrate automation into CI/CD.
• Support team members with technical issues and training.
• Ensure adherence to best practices and coding standards.
• Mentor senior and lead QA engineers.
• Collaborate and integrate into team environment

Lead Test Automation Engineer

Engineering Manager

• Lead a team to deliver complex, open-ended projects aligned with business goals.
• Define and communicate a clear technical vision that supports organizational strategy.
• Foster a high-performing, inclusive team culture centered on growth, accountability, and impact.
• Set and manage objectives across teams, ensuring timely, high-quality delivery.
• Guide system architecture and design across boundaries, offering actionable feedback on engineering decisions.
• Introduce and optimize processes to improve team efficiency and outcomes.
• Build strong partnerships with internal stakeholders and adjacent teams.
• Resolve misalignments and conflicting goals with clarity and diplomacy.
• Influence outcomes across the organization without relying on formal authority.
• Assess team performance and potential regularly in a fair, transparent manner.
• Support career development through coaching, feedback, and growth opportunities.
• Communicate proactively and effectively to ensure alignment across teams and stakeholders.
• Lead teams through change and uncertainty with calmness, clarity, and confidence.
• Continuously improve system reliability, performance, and observability.
• Oversee production support rotations, ensuring high availability and reliability.

Senior Software Engineering Manager, Patient & Provider Experiences

Operations

• Lead RCM transformation initiatives across all domains, shaping future-state workflows and driving innovation
• Collaborate with Corporate IT and senior leaders to align technology with business objectives
• Apply AI-driven tools, predictive analytics, and automation to generate insights and support decision-making
• Deliver executive-level presentations that clearly articulate problems, solutions, and strategic impact
• Support organizational adoption of new processes through documentation, training, and stakeholder engagement
• Make tactical decisions independently while escalating strategic risks to the Sr IT Director