L’OCCITANE Group

Analyst

• Develop and calibrate statistical demand forecasting models using techniques such as time series, regressions, and machine learning algorithms;
• Perform model accuracy analyses of forecasts, proposing continuous improvements;
• Integrate external variables (seasonality, promotions, launches, etc.) into demand modeling;
• Support strategic decisions through robust quantitative analyses;
• Collaborate with areas such as Supply, Commercial (Sales), Marketing and Finance to align assumptions and demand strategies;
• Ensure governance of data and demand planning tools.

Demand Planning Analyst (Mid-level)

• Manage and evolve the CRM platform, ensuring stability, performance and usability
• Gather, analyze and document requirements together with business stakeholders
• Act as a bridge between business functions and technical teams, ensuring a clear understanding of requests
• Develop, configure or parameterize CRM solutions as needed
• Manage integrations between the CRM and other systems, such as ERP, e-commerce, marketing platforms and BI
• Monitor and ensure data quality, proposing improvements in governance and processes
• Support marketing campaigns and customer journeys using data and segmentations in collaboration with the business area
• Handle incidents and problems, performing root cause analysis
• Participate in system implementation or enhancement projects, ensuring architectural best practices
• Create technical and functional documentation
• Track performance indicators and suggest continuous improvements

Digital Product Analyst – Mid-level

• Monitor operational quality of Stores, Distribution Center (DC), Factory, and Office, ensuring maintenance according to demand;
• Respond to service requests via the internal portal, ensuring established SLAs are met;
• Manage the portfolio of regular suppliers;
• Source/prospect new suppliers and service providers when needed;
• Handle emergency requests, ensuring strategic prioritization (TOP DOORS);
• Ensure capacity for multiple concurrent requests (approximately 600 tickets/month);
• Serve as the interface with the Commercial/Stores team, maintaining clear communication and a sense of urgency;
• Manage the department budget through cost and materials control and supplier decision-making;
• Ensure financial flow and support payments (reports, tracking and clearing of invoices, cost allocations, Jira workflow);
• Support the internal fleet and assist with corporate travel;

Mid-Level Facilities Analyst

Data Analyst

• Responsible for collecting, organizing, validating and analyzing data related to environmental, social and governance (ESG) topics, supporting the production of reports, dashboards, executive presentations and goal-tracking materials.
• Will interface with different areas of the company, ensuring consistency, quality and traceability of ESG information.
• Collect, organize and consolidate ESG data across the company's departments, ensuring quality, consistency and traceability of information.
• Support the structuring of databases, controls, spreadsheets, dashboards and monitoring reports for indicators.
• Perform quantitative and qualitative analyses to support interpretation of results and identify improvement opportunities.
• Contribute to the standardization of methodologies, processes and data collection flows for ESG.
• Support the creation of indicators to monitor environmental, social and governance targets.
• Assist in the preparation of internal and external sustainability reports, consolidating information clearly, objectively and reliably.
• Prepare analyses, presentations and support materials for internal forums, committees, executive meetings and audits.
• Develop dashboards and visualizations that facilitate monitoring of ESG performance.
• Monitor the evolution of indicators and support identification of deviations, risks and opportunities.
• Support the development of narratives that connect ESG data to the business strategy.
• Support the collection and organization of evidence for certifications, audits and verification processes related to sustainability.
• Contribute to initiatives related to B Corp certification, ESG reports, corporate questionnaires and other applicable frameworks.
• Support monitoring of action plans resulting from audits, diagnostics or ESG assessments.
• Keep organized and up-to-date records to ensure governance and ease of access to information.
• Support engagement with business areas for data collection, explaining needs, deadlines and data quality criteria.
• Contribute to continuous improvement of internal reporting and indicator monitoring processes.
• Support execution of projects within the sustainability area.
• Support awareness and internal communication initiatives related to sustainability, when necessary.
• Monitor timelines, deliverables and indicators related to projects under the area's responsibility.
• Support leadership and the team in preparing strategic materials and analyses for decision-making.

Data Analyst, ESG, Mid-level

• Management of commercial results and franchisee portfolio requests
• In-person and remote interactions with assigned franchisees
• Clear communication with franchisees as a technical point of reference
• Management of quality standards
• Support for unit-level people management
• Promotion of sell-in and sell-out sales
• Comparative analyses between inventory and sales
• Trend analysis to recommend adjustments to the product mix
• Analysis and sizing of sales team performance
• Analysis and adjustment of sales processes
• Identification of gaps in commercial/sales training
• Support for marketing and sales initiatives
• Management of targets and results
• Monitoring of KPIs and implementation of checklists
• Management of interaction schedules
• Proactivity in anticipating demands and opportunities

Demand Planning Analyst (Mid-level)

Digital Product Analyst – Mid-level

Mid-Level Facilities Analyst

Data Analyst, ESG, Mid-level

Franchise Analyst (Mid-level)