Mid-Level Facilities Analyst

L’OCCITANE Group

Facilities Analyst overseeing operational quality for L'OCCITANE locations. Responsible for vendor management, financial routines, and emergency demands.

Posted 5/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

facilities maintenancebuilding maintenanceair conditioningplumbingfaçadesrolling shuttersroller doorsticketing systemsservice request systemscost control

Soft Skills

communicationprioritizationurgencysupplier managementbudget managementorganizational skillsproblem-solvingmultitaskingcustomer servicecollaboration

Tools & Technologies

GLPIJirainternal portalfinancial tracking systemsinvoice management systemssupplier management systemsfleet management systemscorporate travel systemsservice request platformscost allocation tools

Industry Keywords

retailoperational qualityservice level agreementssupplier sourcingemergency requestsdepartment budgetfinancial flowmaterials controlcommercial interfaceconcurrent requests

About the role

Key responsibilities & impact

Monitor operational quality of Stores, Distribution Center (DC), Factory, and Office, ensuring maintenance according to demand;
Respond to service requests via the internal portal, ensuring established SLAs are met;
Manage the portfolio of regular suppliers;
Source/prospect new suppliers and service providers when needed;
Handle emergency requests, ensuring strategic prioritization (TOP DOORS);
Ensure capacity for multiple concurrent requests (approximately 600 tickets/month);
Serve as the interface with the Commercial/Stores team, maintaining clear communication and a sense of urgency;
Manage the department budget through cost and materials control and supplier decision-making;
Ensure financial flow and support payments (reports, tracking and clearing of invoices, cost allocations, Jira workflow);
Support the internal fleet and assist with corporate travel;

Requirements

What you’ll need

Experience in facilities/building maintenance, preferably in retail;
Experience working with suppliers, financial routines, and managing multiple simultaneous demands;
Technical knowledge (air conditioning, plumbing, façades, rolling shutters/roller doors);
Experience with ticketing/service request systems (GLPI or similar).

Benefits

Comp & perks

📈 Profit Sharing (PLR): Profit participation when targets are met (starting at 1 month's salary per year).
🦩 Meal & Food Allowance (VR + VA): Flexible card loaded with R$775.00.
🚌 Transportation Voucher (VT): Transportation allowance provided.
🏥 Health Insurance: Partnership with SulAmérica for medical coverage.
🦷 Dental Insurance: Coverage through Odontoprev for you and your family.
🍼 Parental Leave: Extended leave — 6 months for the primary caregiver and 3 months for the secondary caregiver.
💡 Sou'L Program: Psychological health and wellbeing program for you and your dependents.
🏃🏽‍♀️ Totalpass: App providing access to a large network of gyms and wellness partners.
🛡️ Life Insurance: Protection and security for team members.
🥳 Birthday Day Off: One paid day off in your birthday month.
🎁 Birthday Voucher: R$300.00 gift to use on in-store products or a SPA visit.
🕡 Short Friday: Leave early once a month. #ShortFriday!
🌏 No Borders: Choose a few weeks per year to work remotely from anywhere you prefer!
🧡 L'Occitane Discount: 40% off all products in our company stores and 50% off our SPA packages.