KNAPP North America

Executive Assistant

• Assist and provide a range of executive/administrative support to the Legal Team, External General Counsel and Company Executives.
• Assist with preparation and submission of state contractor license and business license applications and renewals
• Prepare mailings as requested
• Perform basic research and gather information to support team projects
• Organize, cross-check and validate information
• Draft letters and emails for various communications
• Arrange for documents to be signed in person or electronically
• Build, organize and maintain databases and files
• Manage the new project checklist
• Assist with management of insurance certificate requests and claims
• Assist in completing various requests for company information
• Executive administrative functions including clerical, scheduling, presentation preparation, etc.
• Occasional assistance with immigration letters and/or visas
• Other duties as directed

Legal Executive Assistant

QA Engineer

• Review of specifications, development orders and function sheets
• Develop comprehensive test cases and test plans, ensuring thorough coverage across various integration phases of both project and product lifecycle
• Execute test cases
• Organize, prepare and test software in-house and/or at customer sites
• Perform cross-product tests
• Document performed tests via test documentation system
• Creating anomaly reports in issue tracking system
• Create, maintain and adapt automated tests
• Roll-out of automated tests for products to various projects
• Enhance and extend test coverage of product functions to ensure thorough testing and reliability
• Create test projects and test plans based on standard test cases, project specifications and development orders, ensuring alignment with quality standards.
• Develop and maintain comprehensive documentation of test plans, test cases, and test results
• Continuously update and share technical and process related notes
• Cooperate with different departments, such as software development and software engineering
• Installation, deployment and setup of Knapp logistics software at the Customer’s sites
• Organization, preparation, and testing of software at the Knapp’s office in Kennesaw, Georgia and/or at the Customer’s sites
• Prepare releases for different sprints

CS Software Quality Assurance Engineer

Technical Project Manager

• Responsible for customer communication/clarification of details
• Reviews technical functional specifications
• Creates internal documents for project-executing departments
• Prepares test plans (factory tests, internal and customer-specific acceptance tests)
• Participates in Factory acceptance testing and internal testing
• Responsible for Systems Site implementation (potential development and/or provision of customer training, acceptance tests and resolving problems encountered at the site)
• Facilitates and addresses customer questions, integration, and interfacing issues
• Coordinates, participates in, and plans meetings with the mechanical, hardware, and electrical engineers
• Provides support to the project-implementation departments (Planning, Development, Software Quality Assurance, Commissioning)
• Ensures continuous updating of customer specific SW-documents
• Support Project Management
• Understands and reports to project stakeholders the impact of any deviations from the original scope of project to project stakeholders
• Coordinates customer projects with the software suppliers (KNAPP internal and external 3rd parties)
• Offer training/support and guidance to the new employees during their early employment period
• Improve planning documents through periodic revisions and compliance updates

IT Project Manager II

Manager

• Responsible for following the processes and instructions accordingly to the Field Operations Department’s assigned tasks in a successful manner
• Success is measured based on project quality, duration and costs
• Development and training of mechanical and electrical supervisors/technicians as well as mechanical and electrical installation contractors
• Supports field supervisors on all issues during the installation
• Responsibilities include gathering data from job sites, assigning supervisors/technicians to job sites and scheduling and approving travel plans for supervisors/technicians assigned
• Review, assess and encourage team members to improve their technical knowledge and skills and to solve problems actively on their own
• Weekly and daily meetings with field operations crew
• Schedule team members to optimize the success of projects, particularly based on the qualifications of the team members
• Continuous progress monitoring of the project’s reports assigned to him/her, escalations in case of deviances
• Frequent communication to team members at customers sites and in house
• Provide regular status updates to upper management
• Technical and qualitative review of project reports from team members, forwarding to upper management
• Evaluate and revise execution plans
• Leads kick off and post installation meetings
• Monitor and ensure compliance with safety guidelines with field technicians, supervisors, and QA managers
• Initiate actions and check to achieve the goal of a project
• Collect data from field operations from all projects and report to upper management
• Organizing and implementing training for team members
• Writing and maintaining installation documents
• Monitor assigned open points and tasks
• Interface with different departments
• Final review of projects by schedule, costs and quality with field technicians, supervisors, and QA managers
• Organizing training for field operations technicians
• QA record keeping
• Coordination with headquarters regarding installation, process, products and quality
• Provide project updates and training to supervisors and technicians
• Assist annual review with all team members
• Critical and Problem solving
• Responsible management of resources
• Motivation and opinion
• Positive, constructive and confident attitude about the company and position (role model of the company)
• Reliability and ability to work under pressure
• Able to complete tasks in high quality and in time, also in stressful situations
• Able to form an independent opinion under pressure and to implement it
• Handle failures and challenges
• Ability to focus on goals when facing challenges
• Flexibility to travel
• Willingness to learn
• Willingness and ability to improve skills and to learn new things to be up to the mark
• Ability to take criticism and use it in a constructive way
• Ability to manage conflicts
• Recognize and understand tension, to talk openly about it and to work together on a sustainable solution
• Ability to lead, motivate and encourage team members to reach defined goals
• Perception
• Ability to recognize, troubleshoot and in the end resolve team failures and problems

Installation Manager

Risk

• The Insurance & Risk Manager is responsible for managing KNAPP US’s corporate insurance and risk management activities, ensuring alignment with the KNAPP Global Insurance Program while supporting operational, legal, and financial risk mitigation across the organization.
• This role owns insurance renewals, claims administration, vendor insurance compliance, policy governance, and regulatory compliance initiatives.
• The position serves as the primary U.S. point of contact for insurance carriers, brokers (AON), internal stakeholders, and KNAPP headquarters.
• Lead annual insurance renewal processes, including data collection, underwriting submissions, and carrier coordination.
• Ensure alignment with the KNAPP Global Insurance Program, including coverage structure, limits, retentions, and policy wording.
• Maintain, update, and administer all corporate insurance policies and related documentation.
• Coordinate closely with HQ Insurance Management and AON on renewals, endorsements, and policy changes.
• Serve as Claims Manager for all KNAPP US insurance claims across all lines (GL, Auto, WC, D&O, EPL, Crime, Cyber, etc.).
• Coordinate claim reporting, documentation, reserve reviews, and carrier communication.
• Monitor claims trends and support loss mitigation strategies.
• Maintain and update insurance, risk, and compliance policies.
• Administer policy acknowledgment and certification processes for all employees.
• Ensure compliance with internal governance standards, IMS requirements, and relevant ISO standards.
• Support audits and internal reviews related to insurance, risk, and compliance.
• Administer vendor insurance compliance using MyCOI, including onboarding, verification, tracking, and escalation.
• Support project‑specific insurance requirements and risk reviews.
• Partner with Procurement, Legal, and Project Management to ensure contractual insurance compliance.
• Identify, assess, and mitigate operational, legal, and financial risks.
• Provide insurance and risk guidance to internal stakeholders, including Procurement, HR, Project Teams, and Leadership.
• Support employee‑related and vendor‑related insurance inquiries.
• Maintain centralized insurance records, certificates, policies, and endorsements.
• Prepare insurance reporting, loss summaries, and executive‑level updates.
• Track renewals, expirations, endorsements, and compliance metrics.

Risk and Insurance Manager

• Employee must ensure quality assurance of SW products developed and commissioned by Knapp (KLASS-X, KiSoft One, KiSoft SRC, PLATTFORM, KiSoft Sandbox, etc)
• Test of products/projects
• Review of function sheets and specifications (static tests)
• Develop comprehensive test cases and test plans, ensuring thorough coverage across various integration phases of both project and product lifecycle
• Organize and lead a project completion meeting with SW commissioning and development teams
• Execute test cases
• Integrate selected test cases into a standard set of test cases for the respective Software product
• Monitor and report the test execution progress, quality metrics and project health to stakeholders
• Organize, prepare, and test software in-house and/or at customer sites
• Leading and performing cross-product tests
• Document performed tests via test documentation system
• Creating anomaly reports in issue tracking system
• Mentor and provide guidance to junior QA team members, creating and maintaining a culture of continuous improvement.
• Ensure effective collaboration and oversight when multiple QA engineers are assigned to a project
• Provide support by answering technical and process-related questions, delivering clarity on how product and project-related features should work to meet quality standards.
• Create, maintain and adapt automated tests
• Roll-out of automated tests for products to various projects
• Enhance and extend test coverage of product functions to ensure thorough testing and reliability
• Create test projects and test plans based on standard test cases, project specifications and development orders, ensuring alignment with quality standards.
• Develop and maintain comprehensive documentation of test plans, test cases, and test results
• Prepare and occasionally lead training sessions for customers and employees
• Continuously update and share technical and process related notes
• Ensure that test environments are properly set up and maintained to support testing activities

Software Quality Assurance Engineer II

Human Resources

• Serve as a key partner to operations leadership within the Resident Business sites
• Provide hands-on support in all areas of human resources
• Act as a sounding board, pushing back as necessary
• Drive HR initiatives that align with business objectives
• Foster a positive work environment
• Ensure compliance with company policies and employment laws
• Act as a trusted advisor to employees and supervisors
• Address concerns and resolve conflicts
• Conduct investigations as needed
• Ensure adherence to federal, state, and local employment laws
• Promote a positive workplace culture through employee engagement initiatives
• Assist Site Manager with arranging employee events and engagement activities
• Support recruitment efforts by partnering with hiring managers
• Onboard new employees at responsible sites
• Lead orientation and support other departments’ activities related to onboarding/orientation
• Support leaders through performance review processes, coaching, and corrective action procedures
• Help coordinate training sessions on HR policies, compliance, and leadership development
• Assist with employee meetings, town halls, tool talks, etc.
• Maintain accurate employee records and support HRIS data integrity
• Assist with timecard and point system management
• Partner with Total Rewards to support employee wellness initiatives
• Assist Leadership and corporate HR team with offboarding procedures