Logistics Operations Engineer

KNAPP North America

Logistics Operations Engineer providing software support to maintain automated warehouse stability. Collaborating with on-site resources and coordinating resolutions for software incidents.

Posted 7/1/2026full-timeWhiteland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaLinuxOracleSQL

About the role

Key responsibilities & impact

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running.
The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.
Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
Prepare and provide internal reports as required.

Requirements

What you’ll need

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
Technical knowledge in Linux, Windows 11, and Linux Server.
Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
Ability to work independently and in a team.
Basic understanding of software development concepts.
Ability to work under pressure.

Benefits

Comp & perks

Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementTroubleshootingSoftware Development ConceptsOperational SupportDocumentationProblem ManagementAutomated Warehouse Equipment Concepts

Soft Skills

Cross-Team CoordinationAbility To Work IndependentlyAbility To Work Under Pressure