Service Level Manager

KNAPP North America

Service Level Manager at KNAPP overseeing customer service contract management and negotiation for the company’s specific customer areas. Utilizing SAP tools and leading contract-related support initiatives.

Posted 6/10/2026full-timeKennesaw • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

A Service Level Manager is responsible for Customer Service contract management in their defined area.
That can include negotiating a new contract with a customer, with the support of Corporate Counsel, Customer Service Management and Department leadership.
Further, the Service Level Manager is able to use the SAP contract tool to set up or administrate contracts in the system.
Focus is contract related long term care for new and existing customers with consideration of processes and existing and defined work orders.
Negotiate and draft service contracts based on company’s standard templates and in partnership with Corporate Counsel and company leadership.
Perform Independent and committed contract related support of new and existing customers, which includes answering customer and internal questions related to contracts, amendments, billing plans, monitoring project deadlines and service provision dates.
Acts as the main point of contact for questions regarding contract structures and contractual services for customers, internal departments, and other KNAPP subsidiaries.
Optimize and adapt existing service contracts, in document form and SAP, based on customer requirements.
Add offers and contracts to ERP system.
Support Management team in new business initiatives when required.
Perform all other tasks and duties assigned.

Requirements

What you’ll need

Bachelor’s degree, preferably in business administration, legal studies or related field or equivalent combination of education, training and experience.
0-3 years of experience as a contract administrator or manager preferred.
Ability to draft/review contract agreements for final approval.
Basic knowledge of laws, regulations, and contract trends that will impact the businesses goals and objectives.
Working knowledge of intralogistics systems is a plus.
Ability to work independently and on a team.
Proficient knowledge of Microsoft Office or related software.
SAP knowledge is a plus.
Excellent communication skills both written and verbal.
Strong presentation skills.

Benefits

Comp & perks

2 remote days per week
Half day Fridays
A beautiful new, state-of-the-art, office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementcontract negotiationcontract draftingcontract administrationbilling plansproject monitoringservice provisionintralogistics systemsMicrosoft OfficeSAP

Soft Skills

independent workteam collaborationcommunication skillspresentation skillscustomer serviceproblem-solvingattention to detailorganizational skillscommitmentinterpersonal skills

Certifications

Bachelor’s degree in business administrationBachelor’s degree in legal studies