Manager, Site Operations

KNAPP North America

Manage site operations for Knapp Inc. ensuring effective communication with customers and overseeing maintenance programs.

Posted 6/2/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be the customer-facing voice for Knapp Inc.
Responsible for all communication between our Customer and your team and the Director RBS Operations.
Attend all production meetings and manage the communication to engage Customers.
Develop and manage a budget with the Director RBS Operations.
Ensure that your team treats Customers with respect and professionalism.
Responsible for the development and supervision of maintenance programs for systems installed at Customer locations.
Identify appropriate times to escalate issues in compliance with escalation procedures.
Provide strategic leadership to Resident Site Engineering Manager and team.
Plan, assign, and direct work, appraise performance, and address complaints.
Manage site budgets and oversee tasks to ensure delivery of defined Service Level Agreements (SLA).

Requirements

What you’ll need

Authorization to work in the U.S.
Passport or ability to obtain passport
Work on weekends and/or overtime as required
Professional office etiquette is required at all times
Occasional travel required
Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

Benefits

Comp & perks

Industry competitive compensation
Great benefits with better than average employer contributions
Health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationcustomer serviceleadershipteam managementbudget managementperformance appraisalproblem escalationprofessionalismoffice etiquettestrategic planning

Certifications

authorization to work in the U.S.passport