Keyfactor

People Operations

• Develop and manage complex compensation and benefits programs.
• Oversee the payroll process, ensuring compliance and accuracy.
• Lead the implementation and optimization of HR technology solutions.
• Analyze and report on key HR metrics, providing strategic insights.
• Develop and refine People policies and procedures.
• Mentor and support junior team members in their development.

Senior People Operations Specialist

Full-stack Engineer

• Design, implement, and maintain software features and functionality.
• Conduct code reviews, pull requests and ensure adherence to coding standards.
• Work closely with other engineers and cross-functional teams to solve complex problems.
• Contribute to the improvement of software development processes and practices.
• Identify and resolve technical issues and performance bottlenecks.
• Provide guidance and support to junior engineers.
• Work closely with the Quality Assurance teams and participate in QA efforts when needed.
• Participate in internal and external product support when needed.
• Contribute to technical documentation and project reports.
• Engage in Agile ceremonies and contribute to iterative development processes.

Senior Software Engineer

Sales

• Manages the overall sales operations and production within the assigned territory.
• Develops and implements strategies to maximize opportunities for all Keyfactor products and product lines.
• Leads, mentors, and develops a team of sales representatives, including recruiting, hiring, and training new team members.
• Promotes and sells Keyfactor’s products to customers, handling negotiations on price, terms, and concessions.
• Collaborates with marketing, channel and SDR teams to enhance and adapt ABX and top of funnel motions according to local market needs.
• Executes a territory plan to drive revenue growth and achieve sales targets.
• Generates accurate monthly forecasts and predicts revenue on a regular basis.
• Handles escalation issues and manages their resolution effectively.
• Conducts weekly meetings with the sales team to review top of funnel and bottom of funnel activities.
• Stays current on competitive landscape and technology trends related to Certificate Lifecycle Management, Code Signing, and IoT/IIoT.

AVP Sales

Cloud Engineer

• Design new scalable and highly available security focused multi-cloud international hosting solutions.
• Develop comprehensive platform modernization and migration strategies for existing IaaS/PaaS/Container Services environments.
• Work with Architecture teams to conduct proof of concept (POC) and implement the design in cloud-based environments.
• Optimize systems performance, troubleshoot systems problems, and analyze issues of a highly technical nature.
• Create solutions using automation tools such as Bicep and Ansible.
• Document current systems and draft and maintain policies, guidelines, and standard operating procedures.
• Develop test protocols and plans for testing new application versions within our cloud hosted environments.
• Troubleshoot application/database performance issues related to connectivity, access, and security.

Cloud Architect

DevOps Engineer

• Lead design, performance tunning and debugging of scalable data systems with focus on Search and Analytics (OpenSearch), Event Streaming(Kafka) and NoSQL databases (MongoDB)
• Lead the design and implementation of infrastructure automation and deployment processes across multiple cloud providers spanning both containers and Virtual Machines.
• Architect and manage scalable containerization and orchestration solutions for applications.
• Drive continuous integration and continuous delivery (CI/CD) improvements to optimize workflows.
• Monitor and enhance system performance, availability, and security through proactive measures.
• Collaborate closely with cross-functional teams to improve automation and deployment strategies.
• Implement and maintain Infrastructure as Code (IaC) for consistent and reproducible environments.
• Mentor junior engineers, providing technical guidance and fostering skill development.

Senior DevOps Engineer

Account Executive

• Conducts meetings and closes business in mid-market, enterprise, and public sector segments within the territory.
• Manages opportunities effectively and maintains visibility within Salesforce.
• Meets and exceeds qualified quota and pipeline goals for assigned territory and targeted accounts.
• Understands and acts in accordance with company values.
• Manages sales activities, including prospecting and greenfield sales.
• Issues and negotiates quotes and deal setups.
• Participates in events and tradeshows.

Mid Enterprise Account Executive

Community Manager

• Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning
• Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience
• Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams
• Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness
• Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs
• Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation
• Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes
• Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact

Senior Community and Engagement Manager

Marketing Analyst

• Analyze performance across all demand channels.
• Monitor funnel health from MQL to Closed/Won, identifying gaps and optimization opportunities.
• Deliver data-driven insights to improve conversion rates and lead quality across the buyer journey.
• Build and maintain Domo dashboards tracking pipeline creation, attribution, and cohort performance.
• Support pipeline forecasting and target setting for demand programs.
• Provide insights to inform budget allocation, campaign prioritization, and investment strategy.
• Deliver consistent weekly, monthly, and quarterly reporting to marketing leadership.
• Ensure reporting accuracy and cross-system data integrity.
• Assess lead quality across channels, segments, personas, and campaigns.
• Validate attribution models in partnership with Marketing Ops and RevOps.
• Identify programs driving the highest pipeline and revenue impact.
• Partner with Marketing Operations to maintain tracking accuracy and data hygiene.
• Present clear, actionable insights to cross-functional stakeholders.

Marketing Performance Analyst

Marketing

• Work closely with Enterprise Sales and Channel Account Managers to deliver programs that contribute to opportunity creation and pipeline acceleration at a rep, team, and regional level.
• Work closely with other functions in marketing, e.g., Product Marketing, Brand, and Digital, to bring together exciting content for all campaigns and events.
• Strategic Planning: Develop and execute comprehensive field and channel marketing plans that align with company goals and partner objectives.
• Partner Relationship Management: Cultivate and maintain strong relationships with key partners to drive joint marketing initiatives and ensure partner enablement.
• Campaign Development: Working with the Campaign’s team to execute marketing campaigns tailored to channel partners and local field markets.
• Content Creation: Oversee marketing collateral, sales enablement materials, and social assets to support partners and field marketing.
• Event Management: Lead planning, production, and execution of partner and field marketing events including events, dinners, meetups, tradeshow, etc. with the purpose of demand generation and pipeline acceleration.
• Track: Leverage Salesforce and Domo to manage marketing campaigns and to communicate outcomes.
• Report: Demonstrate program success, and quarterly goals, and compile performance reports.

Field & Channel Marketing Manager

• Proactively identify upsell and cross-sell opportunities by deeply understanding customer needs and aligning them with additional products or services.
• Maintain strong, ongoing relationships with key stakeholders within existing accounts to foster trust and ensure long-term retention.
• Maintain a deep understanding of the customer account - including strategic initiatives, organizational structure, decision and budgeting processes.
• Create strategic account plans to drive revenue growth within assigned accounts, outlining goals for expansion and renewal opportunities.
• Work closely with product, marketing, and customer success teams to develop customized solutions and ensure seamless execution of expansion deals.
• Monitor account performance and expansion pipeline, providing regular reports on sales forecasts, revenue targets, and account health metrics.
• Lead contract negotiations for upsell and cross-sell deals, ensuring favorable terms while meeting both customer needs and company objectives.
• Act as a point of escalation for any issues, ensuring swift resolution to maintain customer satisfaction and minimize potential churn risks.
• Act as an expert on Keyfactor’s products and packaging, ensuring customers are licensed for appropriate entitlements that align with their strategic objectives.
• Keep abreast of industry trends, competitor activities, and market changes to offer informed recommendations and maintain a competitive edge within accounts.

Strategic Account Executive

QA Engineer

• Work closely with the business and the engineering team on requirements gathering for product testing.
• Participates in requirements reviews; Analyzes system and business requirements to ensure they are clear, complete, and accurate.
• Create, execute, and automate test plans and test cases to ensure that acceptance criteria have been met.
• Advise and implement test strategies to focus testing efforts.
• Ad-hoc testing to ensure that core functionality and integrity of the system remains intact.
• Testing environment set up to ensure testing efforts match customer configurations.
• Regression and Automation test maintenance.
• Learn new skills and look for new technologies to improve testing.
• Follow testing process and look for improvements in all areas.
• Assist technical writer to ensure documentation is accurate and updated as needed.
• Be positive and professional in all work activities.