Keyfactor

Operations

• Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs
• Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices
• Collect End-Customer requirements and collaborate in drafting Level of Effort estimates.
• Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team.
• Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products.
• Field complex questions on service methodology and delivery best practices.
• Implement new processes and procedures to support hyper-growth.
• Review and analyze delivery services data to improve sales workflows and scoping processes

Operations Analyst

Business Development Rep

• Define and execute business development strategies aligned with company growth objectives.
• Drive revenue growth through strategic customer expansion, partnerships, and go-to-market initiatives.
• Develop and maintain executive-level relationships with customers, partners, and key industry stakeholders.
• Lead complex commercial negotiations, including multi-year agreements, strategic partnerships, and enterprise expansion opportunities.
• Partner cross-functionally with Sales, Product, Engineering, Marketing, and Customer teams to align business objectives and execution plans.
• Build scalable and repeatable growth models, playbooks, and strategic engagement frameworks.
• Establish and track KPIs to measure pipeline growth, revenue impact, partnership success, and strategic initiative performance.
• Identify market trends, competitive dynamics, and emerging opportunities to strengthen Keyfactor’s market leadership.
• Lead and develop high-performing business development teams, fostering accountability, collaboration, and operational excellence.
• Act as a strategic advisor and executive sponsor for critical customer and partner relationships.

SVP, Business Development

Technical Project Manager

• Defines, monitors, and adjusts project scope and timelines as necessary.
• Schedules, coordinates, and leads meetings and working sessions for team members and customers.
• Conducts customer meetings via video and voice calls, promoting active participation.
• Acts as an escalation point for project issues and initiates resolution.
• Ensures the company meets legal obligations through contract interpretation.
• Leads daily customer-facing interactions via Teams/Zoom calls and emails.
• Advances projects by collaborating with clients and internal resources.
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication.
• Leads the development of processes and procedures to create scalable standards.
• Assists in determining and tracking team KPIs.
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.
• Prioritizes customer satisfaction, resulting in referenceable accounts.
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.
• Reports and escalates issues to management as needed.
• Ensures project data in Salesforce and project management tools is up to date.

Architect

• Designs and implements architectural solutions for specific products.
• Works with engineering teams to ensure alignment with business objectives and technical standards.
• Develop and guide the implementation of product architectures.
• Provide expertise on architecture-related issues and decisions.
• Work with engineering and product teams to ensure alignment with technical requirements.
• Implement and promote innovative architectural practices.
• Help establish and maintain architectural standards and best practices.
• Ensure thorough documentation of architectural designs.
• Work closely with the Quality Assurance teams and participate in QA efforts when needed.
• Conduct code reviews, pull requests and ensure adherence to coding standards.
• Participate in internal and external product support when needed.
• Engage in Agile ceremonies and contribute to iterative development processes.
• Prototype and validate proposed architectural solutions to evaluate feasibility, performance, and scalability before full-scale implementation.

Product Architect

Solutions Engineer

• Lead cross-functional teams in designing and delivering tailored solutions to meet customer requirements.
• Provide strategic leadership in designing and implementing solutions for large-scale projects.
• Drive innovation and thought leadership in customer engagements.
• Collaborate with Sales teams on pre-sales activities.
• Serve as a key escalation point for complex technical issues.
• Lead the design and architecture of enterprise-level solutions.
• Identify and mitigate risks in solution implementations.
• Actively contribute to the improvement of service delivery processes.
• Mentor and coach junior team members.
• Engage with customers to understand their business challenges and objectives.
• Represent the company at industry events and conferences.

Senior Solutions Architect

Support Engineer

• Serves as a primary technical point of contact for customers, proactively engaging via calls and written communication to diagnose issues, build trust, and maintain strong working relationships.
• Responds to customer inquiries within defined SLAs, prioritizing based on business impact and severity.
• Communicates technical information clearly and professionally, tailoring explanations to customer technical proficiency.
• Provides timely, accurate, and actionable updates aligned with incident severity and communication guidelines.
• Advises customers on product usage, configuration best practices, and operational recommendations to prevent future issues.
• Owns support cases end-to-end, maintaining accurate, concise, and technically detailed documentation within the support CRM system.
• Produces clear case summaries that document root cause, troubleshooting steps, and final resolution to support knowledge reuse.
• Collaborates effectively within SWARM models to resolve complex issues within SLA expectations.
• Utilizes lab environments to reproduce customer issues, validate hypotheses, and test solutions.
• Troubleshoots the majority of cases independently using experience, documentation, internal tools, and external research.
• Identifies recurring or systemic issues and proactively recommends corrective or preventative improvements.
• Authors and contributes to internal and external knowledge base articles to reduce time to resolution and improve support scalability.
• Shares insights, lessons learned, and configuration guidance across the team to strengthen collective expertise.
• Demonstrates strong working knowledge of supported products and underlying technologies, with the ability to mentor and assist peers.
• Resolves advanced and non-routine technical issues within assigned product areas.
• Applies domain expertise to evaluate complex environments, configurations, and integrations.
• Provides advanced guidance on product configurations, deployment patterns, and operational best practices.
• Maintains proficiency in key technical areas relevant to the role and applies that knowledge to real-world customer challenges.
• Appropriately follows escalation procedures to ensure visibility, alignment, and timely resolution of high-impact or complex issues.
• Partners with Regional Managers and SWARM teams to drive resolution of challenging cases and major incidents.
• Builds and maintains lab environments as needed to replicate, diagnose, and resolve critical issues.
• Contributes to internal enablement through advanced training sessions and technical knowledge sharing.
• Identifies opportunities for process improvement and operational efficiency within the support function.
• Collaborates with leadership and cross-functional teams to improve tooling, workflows, and customer outcomes.
• Supports initiatives to simplify processes and improve overall support effectiveness.

Technical Support Engineer

Cloud Engineer

• The Cloud Engineer manages and improves cloud infrastructure and services within established standards and patterns.
• This role contributes directly to system reliability, security, and operational efficiency while owning solutions of low to moderate complexity.
• Cloud Engineers participate fully in operational support, incident response, and remediation activities, applying sound judgment when implementing changes within defined guardrails.
• Works independently with Infrastructure as Code toolsets to deploy and enhance cloud infrastructure.
• Writes new or enhances existing infrastructure code of low to moderate complexity.
• Seeks review for higher-risk or non-standard changes and participates in peer code reviews.
• Builds and maintains configuration code to support reliable and secure services.
• Implements configuration changes independently within established patterns.
• Reviews and supports configuration work performed by less senior peers when needed.
• Develops automation using scripting languages, REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines.
• Delivers automation solutions of low to moderate complexity that improve operational consistency.
• Participates in automation reviews and knowledge sharing.
• Applies cloud networking concepts to maintain a strong security posture.
• Implements approved networking changes aligned with established protocols and standards.
• Seeks guidance for complex or non-standard networking scenarios.
• Works with Azure Monitor to administer and enhance monitoring and alerting configurations.
• Ensures systems are monitored appropriately and alerts are actionable.
• Supports improvements to observability and incident detection.
• Coordinates and executes patch management activities.
• Troubleshoots routine patching issues independently and escalates complex cases as needed.
• Applies working knowledge of PKI concepts in support of customer and hosted environments.
• Performs PKI-related tasks with minimal supervision.
• Reviews routine PKI work completed by less senior engineers.
• Participates in cross-functional certificate reviews.
• Works with Keyfactor’s hosted products and core functionality.
• Deploys and configures products to a baseline or moderate complexity level.
• Performs low to moderate complexity troubleshooting.
• Supports operational readiness and stability of hosted offerings.

Marketing Operations

• Own campaign operations from setup and list management through advanced segmentation and dynamic campaign orchestration across a global named account model.
• Serve as a cross-functional partner to Growth, Field, Brand, Product Marketing, Customer Marketing, Partner Marketing and Rev-Ops — providing the systems, data, and operational support each function needs to execute effectively
• Maintain the integrity of marketing and CRM data across HubSpot, Salesforce, and the broader martech stack— ensuring precise segmentation, scalable audience frameworks, and list hygiene to support targeting, reporting, and attribution.
• Own the full lifecycle of process improvement – identifying friction, designing solutions, implementing automation, and measuring impact. This includes building agentic workflows to replace repeatable manual work at scale.
• Lead high-impact marketing operations initiatives end-to-end — including martech evaluations, system migrations, and cross-functional programs. Translate business needs into technical requirements, deliver scalable solutions, and own outcomes.
• Manage the martech stack - including Qualified and adjacent tools, ensuring each is strategically configured, actively maintained, and driving measurable value.
• Govern project and work management tooling for the marketing team – maintaining structure, usability and real-time visibility into what is in flight as the team scales.

Marketing Operations Manager

Growth Marketing

• Build and scale the PLG growth motion around Keyfactor's Test Drive program, building systematic growth loops driving user acquisition, activation, and conversion to pipeline• Design and deliver multi-channel marketing programs across digital channels to reach, engage and convert prospects within our Named Account Model at scale; leverage advanced segmentation and dynamic orchestration strategies
• Partner with Field Marketing, SDR, and Sales to support ABM activations to engage priority accounts at scale with personalized programs.
• Analyze performance daily/weekly: produce insights on what’s working, what’s not, and actionable next steps. Maintain a living dashboard of KPIs tied to core engagement and funnel metrics, opportunity ARR and revenue
• Test, learn, and optimise continuously, running experiments to improve engagement rates, pipeline quality, and sales impact across channels
• Collaborate cross-functionally with Performance Marketing, Marketing Ops, Web, Content, Field, Customer, Brand, Product Marketing, SDR & Sales to ensure message-to-market fit, account and segment prioritization, friction-free hand-offs, and full-funnel alignment.
• Deploy AI and Automations that streamline the campaign operating process; ideation & planning, content and creative development, deployment, and optimization; champion best practices across the team.

Growth Marketing Manager

Marketing

• Work closely with Enterprise Sales and Channel Account Managers to deliver programs that contribute to opportunity creation and pipeline acceleration at a rep, team, and regional level.
• Work closely with other functions in marketing, e.g., Product Marketing, Brand, and Digital, to bring together exciting content for all campaigns and events.
• Strategic Planning: Develop and execute comprehensive field and channel marketing plans that align with company goals and partner objectives.
• Partner Relationship Management: Cultivate and maintain strong relationships with key partners to drive joint marketing initiatives and ensure partner enablement.
• Campaign Development: Working with the Campaign’s team to execute marketing campaigns tailored to channel partners and local field markets.
• Content Creation: Oversee marketing collateral, sales enablement materials, and social assets to support partners and field marketing.
• Event Management: Lead planning, production, and execution of partner and field marketing events including events, dinners, meetups, tradeshow, etc. with the purpose of demand generation and pipeline acceleration.
• Track: Leverage Salesforce and Domo to manage marketing campaigns and to communicate outcomes.
• Report: Demonstrate program success, and quarterly goals, and compile performance reports.

Field & Channel Marketing Manager – Central & Federal

People Operations

• Develop and manage complex compensation and benefits programs.
• Oversee the payroll process, ensuring compliance and accuracy.
• Lead the implementation and optimization of HR technology solutions.
• Analyze and report on key HR metrics, providing strategic insights.
• Develop and refine People policies and procedures.
• Mentor and support junior team members in their development.

Senior People Operations Specialist

Full-stack Engineer

• Design, implement, and maintain software features and functionality.
• Conduct code reviews, pull requests and ensure adherence to coding standards.
• Work closely with other engineers and cross-functional teams to solve complex problems.
• Contribute to the improvement of software development processes and practices.
• Identify and resolve technical issues and performance bottlenecks.
• Provide guidance and support to junior engineers.
• Work closely with the Quality Assurance teams and participate in QA efforts when needed.
• Participate in internal and external product support when needed.
• Contribute to technical documentation and project reports.
• Engage in Agile ceremonies and contribute to iterative development processes.

Senior Software Engineer

Sales

• Manages the overall sales operations and production within the assigned territory.
• Develops and implements strategies to maximize opportunities for all Keyfactor products and product lines.
• Leads, mentors, and develops a team of sales representatives, including recruiting, hiring, and training new team members.
• Promotes and sells Keyfactor’s products to customers, handling negotiations on price, terms, and concessions.
• Collaborates with marketing, channel and SDR teams to enhance and adapt ABX and top of funnel motions according to local market needs.
• Executes a territory plan to drive revenue growth and achieve sales targets.
• Generates accurate monthly forecasts and predicts revenue on a regular basis.
• Handles escalation issues and manages their resolution effectively.
• Conducts weekly meetings with the sales team to review top of funnel and bottom of funnel activities.
• Stays current on competitive landscape and technology trends related to Certificate Lifecycle Management, Code Signing, and IoT/IIoT.

AVP Sales

• Design new scalable and highly available security focused multi-cloud international hosting solutions.
• Develop comprehensive platform modernization and migration strategies for existing IaaS/PaaS/Container Services environments.
• Work with Architecture teams to conduct proof of concept (POC) and implement the design in cloud-based environments.
• Optimize systems performance, troubleshoot systems problems, and analyze issues of a highly technical nature.
• Create solutions using automation tools such as Bicep and Ansible.
• Document current systems and draft and maintain policies, guidelines, and standard operating procedures.
• Develop test protocols and plans for testing new application versions within our cloud hosted environments.
• Troubleshoot application/database performance issues related to connectivity, access, and security.