Keyfactor

Customer Success Manager

• Define and execute the global Customer Success strategy, ensuring alignment with company objectives for sustainable, profitable growth.
• Lead organizational transformation focused on optimizing customer experience, renewals, and expansion through process modernization, automation, and AI-driven insights.
• Serve as a strategic partner to Sales, Product, and Marketing to ensure unified customer engagement and lifecycle management.
• Build a culture of accountability, collaboration, and continuous improvement across all customer success functions.
• Oversee all renewal activities and performance, ensuring predictable revenue and high retention rates.
• Develop frameworks and forecasting methodologies that leverage AI and data analytics to anticipate customer health and renewal risk.
• Drive proactive engagement strategies to reduce churn and increase long-term customer value.
• Lead efforts to accelerate customer adoption and expand product utilization, ensuring measurable business outcomes for customers.
• Establish scalable programs that identify and convert expansion opportunities in partnership with Sales and Account Management.
• Define success metrics and health scoring models using advanced analytics to optimize engagement and growth.
• Oversee the systems, tools, and data models that support customer success operations globally.
• Introduce AI-enabled capabilities that enhance forecasting accuracy, customer insights, and team productivity.
• Drive standardization of playbooks, KPIs, and processes across regions to ensure consistency and efficiency.
• Lead, develop, and mentor a global team of Customer Success Managers, Renewal Managers, and Adoption Specialists.
• Ensure clear role definition, measurable objectives, and continuous skill development aligned with organizational priorities.
• Foster an inclusive, high-performance culture focused on customer impact and cross-functional collaboration.

VP, Customer Success

Account Manager

• Conduct meetings and close business in mid-market to enterprise commercial corporate accounts.
• Develop new accounts while maintaining and sustaining successful long-term relationships with key decision makers up to and including the “C” level.
• Meet and exceed sales bookings quota attainment.
• Maintain relationships with existing customers to expand product usage - cross selling additional products and upselling existing products.
• Meet and exceed account penetration goals for assigned territory and targeted accounts.
• Develop product, market and competitor knowledge.
• Effectively create and manage pipeline in accordance with creation and conversion expectations.
• Manage opportunities effectively and maintain good visibility within Salesforce.
• Provide accurate monthly and quarterly bookings forecasts.
• Work closely with Channels and strategic alliances to gain market traction in the territory.

Enterprise Account Manager

Solutions Engineer

• Lead cross-functional teams in designing and delivering tailored solutions to meet customer requirements.
• Contribute to and enforce best practices for solution architecture and implementation.
• Develop technical documentation, whitepapers, and case studies.
• Represent the company at industry events and conferences.
• Collaborate with executive leadership to align technical initiatives with business goals.
• Provide thought leadership on emerging technologies and trends.
• Mentor and develop junior Solutions Architects.
• Drive continuous improvement of technical processes and methodologies.
• Act as a liaison between customers and internal teams.
• Ensure customer satisfaction through effective solution delivery and support.

Principal Solutions Architect

Director

• Develop and execute the overall technical alliance strategy for OEM's worldwide.
• Identify and cultivate relationships with key executives within partner organizations.
• Oversee the creation and execution of joint marketing and demand generation plans.
• Coordinate cross-functional collaboration among sales, marketing, and product teams for partner success.
• Lead contract negotiations and manage contractual agreements with partners.
• Assess and mitigate risks associated with partnership engagements.
• Provide regular updates and insights to senior management regarding alliance performance.
• Ensure compliance with company policies and partner agreements.
• Monitor industry trends and competitive landscape to identify new partnership opportunities.

Technical Alliance Director

Human Resources

• Serve as a senior subject-matter expert and trusted advisor on global employment practices and HR compliance.
• Provide strategic counsel and hands-on execution to ensure company people practices are legally compliant, ethically grounded, and aligned with business objectives worldwide.
• Partner with HR, Legal, and business leaders to mitigate risk, integrate employment considerations into organizational change, and ensure consistent global practices adapted to local requirements.
• Advise on, develop, and maintain global employment policies and HR programs aligned with business objectives and labor regulations.
• Monitor international employment law trends and recommend policy updates.
• Provide expertise on employment-related aspects of global M&A including due diligence and workforce transitions.
• Shape and support global compliance frameworks related to employment, workplace practices, and workforce governance.
• Act as a senior advisor to the CPO, People partners, and organizational leaders on complex global employment matters.

Principal Global Employment and HR Compliance Advisor

Full-stack Engineer

• We are looking for a dynamic Junior to Mid-Level Software Developer to join our fully remote team. The ideal candidate will have a minimum of 2 years of experience in a professional software development role, demonstrating a keen ability to collaborate effectively with other developers and engineers. You will play a crucial role in our team, writing, testing, and debugging code to support our projects' growth and success.
• Applicants must hold U.S. citizenship.
• Job Responsibilities
• Collaborate with other developers and engineers in a fully remote environment.
• Write, test, and debug code in a timely and efficient manner.
• Participate in code reviews to maintain code quality and share knowledge.
• Contribute to the design and implementation of new features and functionalities.
• Ensure scalability and performance of applications through effective coding practices.

Junior UI Software Developer

DevOps Engineer

• We are seeking a skilled and proactive DevOps Lead Engineer who can lead operations and deployment of a highly secure platform running on Kubernetes on AWS, Azure and AWS GovCloud. In this role, you will manage the infrastructure, ensure seamless deployments, and engage with customers to understand their needs, resolve issues, and optimize platform performance.
• You will work closely with both technical teams and customers to bridge the gap between engineering and operations, ensuring a smooth user experience and maintaining high standards of security, compliance, and reliability for our platform.
• Applicants must hold U.S. citizenship.
• Platform Operations and Support: Manage and optimize platform operations on Kubernetes running on AWS, Azure and AWS GovCloud.
• Maintain infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.
• Ensure platform scalability, availability, and performance in a mission-critical environment.
• Monitor, troubleshoot, and resolve infrastructure and application-related issues.
• Customer Engagement and Support: Serve as the primary technical point of contact for customers during platform operation.
• Respond to and resolve customer issues, incidents, and requests promptly and professionally.
• Gather feedback from customers to identify pain points and work with internal teams to resolve them.
• Participate in supporting customer operations and incident management.
• Continuous Integration/Continuous Deployment (CI/CD): Build and maintain CI/CD pipelines for automated deployments and updates.
• Use ArgoCD or FluxCD to manage and automate Kubernetes deployments.
• Ensure reliable software releases and patches by collaborating with development teams.
• Perform regular platform updates, configuration management, and environment maintenance.
• Security and Compliance: Ensure adherence to AWS GovCloud security standards, including encryption, IAM, and network security.
• Implement and maintain compliance with government regulations and internal security policies (e.g., FedRAMP, NIST).
• Conduct regular audits and security reviews to proactively identify vulnerabilities and areas for improvement.
• Collaboration and Documentation: Collaborate with cross-functional teams, including development, operations, and security, to improve system reliability and customer satisfaction.
• Create and maintain technical documentation, runbooks, and training materials for both internal teams and customers.
• Provide training and onboarding support for customers and team members as needed.

DevOps Lead

Software Engineer

• Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.
• Applicants must hold U.S. citizenship.
• Lead and manage a team of engineers, focusing on project execution and team development.
• Oversee project planning, execution, and delivery, managing timelines and resources.
• Collaborate with product managers and other teams to drive project success.
• Implement and maintain engineering processes and best practices.
• Monitor and ensure the quality of engineering deliverables.
• Provide guidance and support to team members, fostering their growth.
• Address and resolve technical and project-related issues.
• Manage resource needs and allocation for engineering projects.
• Track and report on project progress and team performance.

Engineering Manager

• Develops and maintains software applications, implementing features and ensuring code quality. Collaborates with team members to design and troubleshoot complex solutions.
• Design, implement, and maintain software features and functionality.
• Conduct code reviews, pull requests and ensure adherence to coding standards.
• Work closely with other engineers and cross-functional teams to solve complex problems.
• Contribute to the improvement of software development processes and practices.
• Identify and resolve technical issues and performance bottlenecks.
• Provide guidance and support to junior engineers.
• Work closely with the Quality Assurance teams and participate in QA efforts when needed.
• Participate in internal and external product support when needed.
• Contribute to technical documentation and project reports.
• Engage in Agile ceremonies and contribute to iterative development processes.

Senior Software Engineer

• The Software Engineer role will work within a team to deliver quality software solutions for the core Keyfactor product suite.
• The responsibilities include all aspects of the SDLC from requirements gathering to development to delivery.
• Applicants must hold U.S. citizenship.
• Develop new features and improve existing product features within the core Keyfactor product suite
• Actively take part in Agile SCRUM ceremonies and work according to the associated practices
• Work closely with the business and the engineering team on requirements gathering for product development
• Work with other engineers and architects for code reviews and collaborate on any challenges
• Participate in requirements reviews; Analyzes system and business requirements to ensure they are clear, complete, and accurate
• Identify any areas for improvement within the processes employed by the group
• Work closely with Quality Assurance Engineers and participate in quality assurance practices to ensure the best possible products
• Assist technical writer to ensure documentation is accurate and updated as needed
• Participate in the onboarding of new team members
• Be positive and professional in all work activities