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About the role
Key responsibilities & impact- Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs
- Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices
- Collect End-Customer requirements and collaborate in drafting Level of Effort estimates.
- Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team.
- Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products.
- Field complex questions on service methodology and delivery best practices.
- Implement new processes and procedures to support hyper-growth.
- Review and analyze delivery services data to improve sales workflows and scoping processes
Requirements
What you’ll need- Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience.
- In-depth understanding of operations analysis principles and methodologies.
- Experience in analyzing and interpreting data to identify trends and insights.
- Average understanding of technology such as software, networking, and system development.
- Average experience interacting with 3rd party reseller/service providers/partners.
- Effective written and verbal communication skills with the ability to articulate complex ideas clearly.
- Ability to influence and persuade team members through effective communication.
- Average analytical, time management, and prioritization skills.
- Ability to work independently, mentor junior team members, and contribute to process improvements.
Benefits
Comp & perks- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations analysisdata analysisservice methodologydelivery best practicesdeployment strategyLevel of Effort estimatesRFP/RFI responsesscoping processes
Soft Skills
effective communicationinfluencepersuasionmentoringindependenceprocess improvementtime managementprioritization
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Business Administration