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About the role
Key responsibilities & impact- Defines, monitors, and adjusts project scope and timelines as necessary.
- Schedules, coordinates, and leads meetings and working sessions for team members and customers.
- Conducts customer meetings via video and voice calls, promoting active participation.
- Acts as an escalation point for project issues and initiates resolution.
- Ensures the company meets legal obligations through contract interpretation.
- Leads daily customer-facing interactions via Teams/Zoom calls and emails.
- Advances projects by collaborating with clients and internal resources.
- Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.
- Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication.
- Leads the development of processes and procedures to create scalable standards.
- Assists in determining and tracking team KPIs.
- Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.
- Prioritizes customer satisfaction, resulting in referenceable accounts.
- Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.
- Reports and escalates issues to management as needed.
- Ensures project data in Salesforce and project management tools is up to date.
Requirements
What you’ll need- Bachelor’s degree in business administration, Project Management, or related field required; or equivalent experience.
- Comprehensive knowledge of industry standards, company operations, and advanced methodologies.
- Moderate experience managing/interacting with 3rd party resellers/service providers/partners.
- In-depth knowledge of project management principles and methodologies.
- Exceptional ability to deliver projects on time, within scope, and within budget.
- Advanced risk management and mitigation skills.
- Strong analytical and problem-solving capabilities.
- Advanced proficiency in project management software and tools.
- Ability to lead small projects, innovate within the role, and provide training to peers.
- Capacity to provide strategic direction and guidance to project teams.
- Ability to influence stakeholders and drive consensus.
- Ability to develop and implement project plans that align with organizational goals.
Benefits
Comp & perks- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule).
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementrisk managementKPI trackingcontract interpretationproject planninganalytical skillsproblem-solvingstakeholder influencebudget managementscope management
Soft Skills
leadershipcommunicationcollaborationcustomer satisfactionautonomous decision-makinginnovationstrategic directionteam coordinationactive participationtraining
Certifications
Bachelor’s degree in business administrationProject Management certification