KARL STORZ

General

• Provide add value over KS portfolio at the point of care along the product life cycle from the pre-sales activities till the product end of life.
• Responsible for Customer Education & training for our products and solutions.
• Support sales team at his/her responsible area to maximize the profit, advising sales team about customer inputs and feedbacks.
• Become a consultant and advisor for our customer in the use of our products and solutions.
• Attend surgical interventions to perform product demonstrations.
• Attend congresses or any event with the aim of promoting and publicizing the characteristics of KARL STORZ products.
• Participate in sales meetings where their presence is required.
• Control and report the daily activity through the CRM tool to strengthen the coverage of the established objectives, track sales.

Field Application Specialist

Field Engineer

• Collect and deliver instruments
• Conduct on-site assessments
• Maintain documentation and CRM records
• Support quotations and enquiries
• Promote KARL STORZ service solutions

Field Service Technician

Customer Success Manager

• Consult with customers to build a customized strategy that drives understanding, utilization, and adoption of purchased products, bringing the value of their installation to life
• Design, plan, and execute utilization and adoption programs at large hospital accounts following video/OR1 installation
• Establish and track key customer metrics to drive utilization and build sustainable, custom growth plans across hospital enterprises
• Onboard, train, and educate physicians, clinicians, and users across all sites of care, expanding the user base for the product ecosystem
• Analyze data to maximize customer utilization of KARL STORZ software, OR1, and video products
• Host Quarterly Business Reviews with executive leadership to review utilization and adoption metrics and identify growth opportunities
• Plan, oversee, and execute post-installation implementation protocols, providing documented feedback to enhance each customer's path to success
• Consult directly with customers to define the vision of success following hardware and software installation
• Lead technical deployment of software, hardware, video, and integration products
• Maintain regular, documented collaboration with internal teams via Salesforce
• Ensure a best-in-class post-installation onboarding journey, backed by clear, consistent communication
• Monitor, collect, and report on customer feedback to identify process improvement opportunities
• Build and maintain strong working relationships with nurses, physicians, materials management, and administrative staff

Customer Associate

• Receive, inspect, and process incoming products using SAP, scanning devices, and warehouse systems.
• Verify Air Way Bills, Purchase Orders, shipping documentation, material quantities, and product quality for accuracy.
• Apply logistics labels and validate Bills of Material to ensure inventory integrity.
• Maintain a clean, organized, and safe warehouse environment by following 6S and safety requirements.
• Participate in continuous improvement activities and provide feedback to enhance processes and efficiency.
• Follow work instructions, policies, and procedures while supporting warehouse productivity and quality goals.

Logistics Center Associate I – Customer Returns

Account Executive

• This position will support the Head and Neck group.
• Build and maintain strong relationships with key stakeholders, including physicians, nurses, and administrative personnel in advanced healthcare settings.
• Actively pursue new business opportunities and expand market share.
• Present product features and benefits effectively, ensuring customer satisfaction and long-term loyalty.
• Stay informed about market trends and competitive products, providing valuable feedback to management.
• Handle and transport medical equipment weighing 1-35lbs.
• Spend at least 30 hours per week visiting geographically dispersed local customers in medical sites.

Sales Executive, Head & Neck

Sales

• Partner with Sales Executives to achieve territory sales objectives and expand business within hospitals, ambulatory surgery centers (ASCs), and physician offices.
• Conduct product demonstrations, evaluations, and clinical trials to support new business opportunities.
• Provide operating room case coverage before, during, and after product evaluations and customer procedures.
• Lead or assist with capital equipment installations and customer in-service training.
• Support single-use product initiatives through product trials and ongoing clinical support.
• Build and maintain strong relationships with physicians, nurses, sterile processing teams, materials management, and hospital administrators.
• Deliver product education, training, and troubleshooting to ensure customer satisfaction and successful product utilization.
• Prepare sales quotations, service agreements, and assist with order status updates and customer inquiries.
• Coordinate product returns, service and repair requests, and manage demonstration equipment.
• Develop and execute compliant sales strategies with the local sales team to drive territory growth.
• Maintain accurate customer records, sales activities, and required reports.
• Attend sales meetings, training programs, and national or regional meetings as assigned.
• Complete all required compliance training, hospital credentialing, and company certifications.

Sales Associate

• Engage with the sales team on proposal development and accurate estimating, as needed.
• Collaborate monthly with sales to ensure alignment on all customer deliverables and prevent negative gross profit impact.
• Support other business development needs for sales and marketing as needed by management.
• Maintain expert competency in how the entire integration product portfolio integrates and functions.
• Complete all trainings assigned through the OR1 training department, and pursue outside training opportunities to evolve technical expertise.
• Demonstrate technical competency through successful installs with minimal service tickets during the warranty period, and low change orders per project relative to national standards.
• Understand the basics of hospital construction, and maintain expert competency in cable management and termination.
• Lead project planning sessions and manage project progress to ensure deadlines are met.
• Manage relationships with clients and stakeholders throughout the project lifecycle.
• Oversee all incoming and outgoing project documentation, and design risk mitigation plans for each project.
• Deliver projects on time, within budget, and in line with national KPI standards for Customer Success.
• Ensure customers experience a best-in-class installation, including clear, well-documented communication.
• Monitor, collect, and report on customer feedback post-installation to identify process improvement opportunities, proactively soliciting and working to resolve negative feedback.
• Help maintain KARL STORZ's #1 ranking in customer satisfaction by turning customers into lifelong advocates.
• Deliver customer training in a timely, comprehensive manner, and confirm and document product utilization post-install.

Supervisor

• Lead daily outbound shipping operations, ensuring accurate, compliant, and on-time delivery performance while meeting customer service commitments.
• Supervise, coach, and develop logistics associates through active floor leadership, performance management, and training.
• Manage shipping schedules, carrier coordination, labor allocation, and workflow prioritization to meet operational demands and customer cut-off times.
• Ensure compliance with FDA regulations, ISO 13485 standards, GMP/GDP requirements, and internal Quality Management System processes.
• Oversee product inspection, packaging, labeling, documentation, and lot/serial traceability to support quality and patient safety.
• Utilize SAP/ERP, TMS, and WMS systems to manage shipping transactions, inventory accuracy, reporting, and operational performance.
• Drive Lean and continuous improvement initiatives that improve throughput, accuracy, compliance, productivity, and cost efficiency.
• Partner cross-functionally with Quality, Inventory Control, Customer Service, and Warehouse Operations teams to resolve issues and improve processes.

Shipping Supervisor

IT Support

• Provide excellent customer service by ensuring support services meet business partners' needs and expectations.
• Answer phone calls to the call center and resolve incident and service request tickets submitted via self-service.
• Perform occasional deskside support.
• Work with users to collect information pertaining to requests and incidents; log call tickets accurately and completely using the ticketing system.
• Resolve tickets where possible, and assign to the appropriate team when resolution isn't possible.
• Perform desktop and laptop system setup for onboards and refreshes.
• Perform data transfer and inventory management tasks for offboards.
• Maintain accurate asset records and perform moves, adds, and changes.
• Notify users as requested by the resolving area and close call tickets once resolution is confirmed with the IT support team.
• Provide support for meetings (audio/video).
• Participate in project and change work under the guidance of the Project Manager/Team, IT Management, and/or a Senior Support Specialist.
• Perform asset management tasks to ensure accurate inventory.
• Mentor new Service Desk employees.

IT Specialist

Procurement

• Develop and implement end-to-end procurement strategies, policies, and governance frameworks
• Centralise and maintain all procurement records, including contracts, quotations, supplier agreements, and renewals
• Ensure alignment of procurement activities with business objectives, legal requirements, and ethical standards
• Optimise procurement workflows, including the use of e-procurement tools and automation
• Manage indirect procurement across goods, services, and operational supplies
• Conduct market analysis and lead sourcing, tendering, and supplier selection activities
• Evaluate pricing trends and forecast demand to support business needs
• Build and maintain strong supplier partnerships
• Lead contract negotiations to secure favourable commercial terms
• Monitor supplier performance using KPIs
• Manage disputes, complaints, and corrective actions
• Ensure suppliers meet compliance and sustainability expectations
• Oversee the full procure-to-pay (P2P) cycle
• Ensure accuracy and compliance of purchase orders and approvals
• Drive continuous improvement in procurement efficiency and cost-effectiveness
• Conduct spend analysis and procurement reporting
• Track KPIs and deliver insights to senior stakeholders
• Identify opportunities for cost savings and value optimisation

Procurement Manager

Marketing

• Execute regional marketing strategies to drive product adoption, revenue growth, and brand awareness
• Plan and deliver marketing and educational programs for internal teams and customers
• Lead product and program launches; manage ongoing portfolio performance
• Partner with Sales to support field activities, training, and customer engagement
• Gather and analyze field and customer insights to inform strategy and forecasting
• Act as subject matter expert for surgical products and market dynamics
• Support automation of best practices and ensure alignment across cross-functional teams
• Manage regional events, labs, and conferences; track outcomes and follow up on leads
• Build and maintain relationships with Key Opinion Leaders (KOLs)

Field Marketing Manager – Surgical

Trainer

• Deliver engaging training programs, including new hire onboarding, cross-training, and refresher sessions through classroom and hands-on instruction
• Coach and develop associates on the warehouse floor, spending the majority of time supporting real-time learning and performance
• Measure training effectiveness using audits, Voice of the Customer (VOC) data, KPIs, and leadership feedback
• Maintain and update training materials, work instructions, and documentation to ensure compliance and accuracy
• Identify gaps between current processes and procedures and drive improvements through training and standardization
• Support Lean and continuous improvement initiatives to enhance efficiency, reduce waste, and optimize operations

Logistics Center Trainer I

Engineer

• Develop machining processes and operation sheets from engineering data for complex medical devices.
• Implement new or improved manufacturing methods, tools, and equipment designs to optimize performance.
• Lead cost reduction initiatives and evaluate outside processes for quality and efficiency.
• Design and implement assembly tooling, jigs, and fixtures.
• Manage multiple projects, track progress, and report regularly to management.
• Partner with Quality to analyze data and drive corrective actions.
• Create and maintain clear, accurate documentation to support production, compliance, and knowledge transfer.
• Ensure compliance with FDA, ISO 13485, ISO 9001, and GMP standards.
• Train personnel and provide daily communication across departments to resolve production issues.

Process Engineer III

• Conduct product demonstrations and customer evaluations.
• Present and differentiate KARL STORZ products, features, and benefits.
• Build strong, compliant relationships with key stakeholders (nurses, physicians, administrators, etc.).
• Provide sales quotes, service agreements, and promotional support.
• Train and educate customers on product care and handling.
• Manage and track demonstration products and provide timely updates to customers.

• Process purchase requisitions from across the organization, converting them to purchase orders and communicating with suppliers and stakeholders
• Track vendor acknowledgements and maintain up-to-date purchase order information including pricing and delivery
• Monitor inventory levels and initiate replenishment orders for assigned products and material groups
• Follow up with suppliers to ensure service levels are met; collaborate with Accounts Payable, Receiving, and suppliers to resolve invoice discrepancies
• Support sourcing initiatives for new suppliers, products, and services; partner with internal business users to establish specifications and identify best-value suppliers
• Contribute to cost-saving projects through analysis of product specifications, volume activity, service requirements, delivery, and payment terms
• Manage vendor master data in SAP, including enrolling new suppliers into the Approved Supplier List (ASL) via DocuSign and performing periodic reviews of inactive vendors
• Maintain supplier certificates and surveys, ensuring all required documentation and agreements are current
• Train business users on procurement processes including requisition creation, new product development, and supplier enrollment
• Write and update procedures, work instructions, and work aids as requirements evolve
• Support compliance with the KARL STORZ Quality Program, CFR 820.50, and ISO 13485 standards
• Provide coverage for Buyer Planner during extended absences; travel to KARL STORZ and vendor sites as needed

Field Application Specialist

Field Service Technician

Customer Success Manager

Logistics Center Associate I – Customer Returns

Sales Executive, Head & Neck

Sales Associate

Customer Success Manager

Shipping Supervisor

IT Specialist

Procurement Manager

Field Marketing Manager – Surgical

Logistics Center Trainer I

Process Engineer III

Sales Associate

Purchasing Specialist