Customer Success Manager

KARL STORZ

Customer Success Utilization Manager improving patient care through effective utilization of OR/Video technologies at large hospital accounts. Collaborating closely with internal teams and customers for deployment.

Posted 7/23/2026full-timeLos Angeles • California • 🇺🇸 United StatesJuniorMid-Level💰 $91,000 - $118,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in video and OR1 room management, with a strong ability to consult with healthcare professionals and implement customized strategies that enhance product utilization and adoption. Proven track record in onboarding, training, and maintaining relationships with clinical staff while analyzing data to drive growth and improve customer satisfaction.

Highest-signal resume keywords

Video And OR1 Room ManagementKARL STORZ Software UtilizationCustomer Onboarding And TrainingSalesforce CollaborationTechnical Deployment Of Integration Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AcumenData AnalysisCustomer Metrics TrackingImplementation ProtocolsProduct Ecosystem Knowledge

Soft Skills

Strong CommunicationRelationship BuildingConsultative Selling

Tools & Technologies

SalesforceVideo ProductsIntegration Products

Industry Keywords

Operating RoomHealthcarePost-Installation SupportCustomer Feedback MonitoringHospital Personnel Interaction

About the role

Key responsibilities & impact

Consult with customers to build a customized strategy that drives understanding, utilization, and adoption of purchased products, bringing the value of their installation to life
Design, plan, and execute utilization and adoption programs at large hospital accounts following video/OR1 installation
Establish and track key customer metrics to drive utilization and build sustainable, custom growth plans across hospital enterprises
Onboard, train, and educate physicians, clinicians, and users across all sites of care, expanding the user base for the product ecosystem
Analyze data to maximize customer utilization of KARL STORZ software, OR1, and video products
Host Quarterly Business Reviews with executive leadership to review utilization and adoption metrics and identify growth opportunities
Plan, oversee, and execute post-installation implementation protocols, providing documented feedback to enhance each customer's path to success
Consult directly with customers to define the vision of success following hardware and software installation
Lead technical deployment of software, hardware, video, and integration products
Maintain regular, documented collaboration with internal teams via Salesforce
Ensure a best-in-class post-installation onboarding journey, backed by clear, consistent communication
Monitor, collect, and report on customer feedback to identify process improvement opportunities
Build and maintain strong working relationships with nurses, physicians, materials management, and administrative staff

Requirements

What you’ll need

A minimum of 2-3 years of experience in OR Sales or Service roles within the Operating Room, or 2-3 years in a role requiring strong technical acumen, or 1 year of KARL STORZ-specific Video and Integration Service/Support experience in the operating room
A Bachelor's degree demonstrating technical aptitude, or a Bachelor's degree plus 3 years of operating room or technical AV experience, or equivalent additional years of relevant experience
Expert-level competency in video and OR1 room management, with strong working knowledge of how the full video and integration product portfolio functions together
Willingness to travel up to 80% depending on the account, with a good driving record
Comfort operating in and around hospital personnel, sensitive medical equipment, and patients

Benefits

Comp & perks

Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
HSA Savings Accounts with company contribution
Life, STD & LTD Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!