JumpCloud

Business Development Rep

• Leverage various channels, including cold calling, email campaigns, LinkedIn, and other prospecting tools to reach out to target accounts.
• Conduct thorough research to identify key decision-makers and influencers within target accounts, understanding their needs and pain points.
• Develop and execute tailored outreach strategies to effectively engage and resonate with prospects.
• Assess and qualify leads, converting them into Sales Qualified Leads (SQLs) through strategic conversations and discovery.
• Collaborate seamlessly with Account Executives, ensuring a smooth transition of qualified leads to build a strong new business sales pipeline.
• Work closely with BDR Managers and Account Executives to continuously refine and enhance outreach strategies based on feedback and performance metrics.

Business Development Representative

Full-stack Engineer

• Drive technical consensus across multiple teams and architectural domains to ensure a unified DevEx vision.
• Functionally decompose complex problems into simple, straight-forward solutions.
• Contribute to the long-term technical vision and strategic direction of the engineering team, identifying opportunities for innovation and improvement.
• Architect AI-driven workflows that automate repetitive tasks across the entire engineering organization.
• Assist in the career development of others, actively mentoring individuals on advanced technical issues.
• Evaluate build vs. buy decisions and emerging technologies to ensure JumpCloud remains at the forefront of engineering efficiency.

Principal Platform Software Engineer

Account Executive

• Focus on new logo acquisition specifically on Jumpcloud’s Privileged.
• Run the full sales cycle.
• Lead demonstrations with the assistance of pre-sales resources.
• Use tools such as Salesforce, Sales Navigator and Gong.
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users.
• Convert inbound leads & BDR / SDR passes to closed opportunities.
• Convert leads generated by partners into closed won opportunities.
• Collaborate with Marketing and other key stakeholders in programs and projects covering Partner/Channel enablement as well as Pipe Generation with partners.
• Do outbound and generate opportunities from your target list.
• Maintain knowledge of market conditions and competitive activities.

Commercial Account Executive

• Technical Leadership & Architecture: Lead the high-level architecture and low-level design of new Go microservices. You will break down complex requirements, mentor other engineers, and collaborate with senior technical leaders to manage technical debt and feature detailing.
• Build the Decision Engine: Architect the services that consume data from our risk engine (Kafka) and determine the appropriate system response in milliseconds. You will build modular components that can be shared internally.
• "Think Like a SOC Analyst": You will design API responses and data structures that provide deep context (scores, lineage, threat details) so IT Admins can investigate incidents without guessing.
• Prepare the Runway for ML: Utilize Machine learning concepts to harness the inhouse data to build solutions for IT Admins.
• Operational Excellence: Own your services in production. You will define SLIs/SLOs, manage database performance (Postgres/Redis), ensure high availability, and perform upgrades to keep up with modern security best practices.
• Strategy & Collaboration: Partner with the Platform Engineering team to define data contracts. You will help shape the future of our Identity Management services roadmap by participating in planning conversations with Product Managers.

Senior Software Engineer, ITDR

Product Designer

• Partner closely with Product Management to identify which problems are worth solving, translate user insights into clear design strategies, and shape product direction within your area
• Own features from early discovery through shipped products. You will make design decisions throughout implementation, working closely with Engineering to ensure high-quality execution.
• Raise the bar for usability, clarity, and visual quality across your product area. Contribute reusable patterns, components, and learnings back into our design system.
• You won't just use our library; you will be a core architect of it. You'll define the logic, governance, and evolution of our design system to ensure it supports a rapidly expanding product suite without accruing design debt.
• You will bridge the gap between design and engineering. You’ll manage advanced Figma structures (variables, modes, and multi-tier tokens) and work with developers to ensure our system translates seamlessly into a high-performance React (or relevant framework) codebase.
• You’ll create documentation and workflows that empower other designers to move faster. This includes establishing best practices for component usage, accessibility standards, and maintaining a "source of truth" that scales across remote teams.
• Plan and run discovery, usability testing, and post-launch analysis. Use research insights to inform design decisions and iterate based on real user behavior.

Senior Product Designer

Cloud Engineer

• Spearhead the strategic roadmap for global infrastructure, IDP adoption, and regional expansion.
• Cultivate a world-class engineering organization, mentoring senior leaders to foster technical excellence and professional growth.
• Direct the cloud financial strategy, optimizing unit economics and driving cost predictability via advanced governance.
• Instill operational excellence by eliminating toil through strategic automation and AI-driven workflows.
• Drive developer velocity by implementing practices and strategies that drastically reduce change lead time.
• Orchestrate stack modernization to eliminate technical debt.

Director of Cloud Engineering

• Participate in high level architecture and low level design of product features, lead feature detailing considering every functional and non-functional aspect.
• Interact with senior technical leaders and collaborate with them for feature, tech debt design and implementation.
• Build modular components which can be shared internally.
• Ensure adequate spread of test cases to verify design requirements are being met.
• Perform any upgrades and updates necessary for keeping up with modern security and development best practices
• Implement user interfaces using the Vue.Js framework. Collaborate closely with UI/UX to deliver an amazing user experience.
• Create well written technical documentation.
• Learning and working with cryptography and security concepts, including PKI and TLS/SSL agreement protocols, authentication, symmetric and asymmetric encryption, and related concepts. Bonus points if you have experience with these already.
• Using OAuth/OIDC flows to authenticate users and then allow them to use services.
• Integrate identity via certs, OAuth and other methods into cloud services like AWS API Gateway.
• Shape the future of our Identity Management services roadmap by participating in planning/scoping conversations with product managers.
• Help the team and organization live by our core values: building connections, thinking big and getting 1% better every day

Senior Full Stack Software Engineer

• Selling our Cloud Directory Platform to small and medium customers
• Help prospective customers understand our Cloud Directory Platform and how we can solve their various IT challenges that typically cover user management, device management, access control and security
• Build and maintain a strong pipeline of sales opportunities and provide accurate forecasts to leadership each week
• Negotiate and close new business with small and to medium size enterprises

Implementation Specialist

• Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
• Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
• Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
• Resolve onboarding and implementation issues via email, or remote web session.
• Regularly follow-up with customers on recommendations, updates and action plans.
• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.
• Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
• Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.
• Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.

Implementation Consultant

Sales Development Rep

• Identify leads/prospects, generate curiosity and interest, qualify, educate and develop new opportunities
• Conduct multi-channel outreach to warm and cold leads
• Qualify inbound leads via phone, webform, email ,etc.
• Create sales opportunities by generating appointments for the broader sales team
• Partner with sales counterparts to develop plan of attack for particular leads
• Encouraged to bring ideas to assist in driving sales and success

Sales Development Representative

Analyst

• Manage the Renewal Deal Operations Function within Revenue Operations and assist with Deal Structuring, Quoting and Pricing, Special Terms, Auditing Deals, Exception Approvals Management, and working closely with the Billing and Account Management team
• Track, Manage, and Execute renewals across all Geos
• Assist with territory planning, account assignment, critical data hygiene and reporting to support Customer Revenue Operations
• Assist with customer retention efforts alongside the Account Management and Account Services team
• Partner and collaborate with cross-functional teams including Sales, Finance, Accounting, Billing, Operations and Legal to review and prepare approval requests for non-standard deal elements and critical processes
• Anticipate Customer Revenue teams' business needs through regular participation in pipeline reviews and forecast calls
• Communicate effectively with internal stakeholders including Account Managers and Sales Management
• Approve/Reject/Escalate proposals based on thorough analysis and business judgment
• Opportunistically support strategic insights for the Customer Revenue team by surfacing customer expansion opportunity and risk through data