JumpCloud

Systems Engineer

• Analyze and map existing business processes, identify pain points, and propose and implement improvements.
• Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.
• Take ownership of Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules, to meet business needs.
• Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity.
• Perform thorough acceptance testing of new system features and maintain comprehensive documentation of system configurations and processes.
• Proactively identify opportunities to leverage AI to automate repetitive analysis, streamline documentation workflows, and uncover deeper data-driven insights for continuous improvement.
• Work on and manage small and medium-sized projects, and contribute to larger projects with significant peer and manager support.
• Act as the primary liaison between business stakeholders and the technical team, gather, document and analyze business requirements, and provide training and documentation to end-users.

Business Systems Analyst

Salesforce Developer

• Lead design conversations and propose specifications for components, interfaces, and services that span multiple systems.
• Take on a Tech or Feature Lead role for projects involving multiple enterprise systems or complex integrations.
• Find innovative solutions to complex system problems, such as high-volume data migration or synchronization.
• Champion quality throughout the team by unit testing comprehensively across internal systems.
• Employ AI-powered tools to boost development velocity by generating and optimizing code.
• Take an ownership stake in the work of your entire team by creating automated tasks, writing runbooks, and ensuring data quality.

Manager

• Develop and lead strategic programs that support company-wide goals
• Collaborate with cross-functional teams to define program scope, objectives, timelines, and resource allocation
• Monitor and manage program cost/budgets
• Track progress and identify and mitigate potential risks/issues
• Propose project modifications to increase revenue, cut costs, and promote growth
• Develop and maintain strong relationships with key stakeholders
• Drive continuous improvement of program management methodologies and best practices
• Effectively communicate program status and recommendations to senior leadership
• Lead and mentor a team of program managers and project coordinators

Senior Manager, Strategic Programs

• Lead, motivate, and manage a team of channel sales professionals to achieve departmental sales goals and objectives.
• Provide coaching, mentorship, and professional development opportunities to team members to help them grow their skills and advance in their careers.
• Responsible for the day-to-day management of channel partners relationships in the North America Central region
• Build, maintain, and manage relationships with current and prospective channel partners, including key personnel.
• Fielding and routing all inbound interest from partners
• Generate pipeline & strategies for new customer acquisition
• Work with cross-functional teams on activities such as; messaging, marketing, training, campaigns, webinars & events
• Design & execute GTM plans with partners to achieve/exceed targets
• Include other ISV partners in partnership strategy
• Assist partners with product positioning, sales strategy, & deal closing strategies
• Manage deal registration conflicts between JumpCloud teams and partner teams
• Ensures partner compliance with Channel Partner programs and agreements
• Conduct QBRs with Partner’s executive team

Channel Manager, Team Lead

Business Development Rep

• Proactively reach out to target accounts
• Cold calling and prospecting for new business using account lists
• Identifying and creating new qualified sales opportunities
• Collaborate seamlessly with Account Executives for smooth transition of qualified leads
• Work closely with BDR Managers to refine outreach strategies

Business Development Representative

• Play a crucial role in driving the company's growth by proactively identifying, engaging, and qualifying new business opportunities within the US market
• Responsible for consistent outbound outreach and the ability to find and qualify leads that directly contribute to JumpCloud's expanding customer base
• Conduct targeted prospect research by continuously researching and identifying new target accounts and contacts within the US market
• Execute multi-channel outreach campaigns through personalized cold calls, emails, and social media messaging to initiate conversations and uncover potential business needs
• Qualify outbound leads by applying a structured qualification framework (e.g., BANT, MEDDPICC)
• Articulate JumpCloud's value proposition clearly and concisely
• Schedule and confirm qualified meetings for the sales team

• Leverage various channels, including cold calling, email campaigns, LinkedIn, and other prospecting tools to reach out to target accounts.
• Conduct thorough research to identify key decision-makers and influencers within target accounts, understanding their needs and pain points.
• Develop and execute tailored outreach strategies to effectively engage and resonate with prospects.
• Assess and qualify leads, converting them into Sales Qualified Leads (SQLs) through strategic conversations and discovery.
• Collaborate seamlessly with Account Executives, ensuring a smooth transition of qualified leads to build a strong new business sales pipeline.
• Work closely with BDR Managers and Account Executives to continuously refine and enhance outreach strategies based on feedback and performance metrics.

Full-stack Engineer

• Drive technical consensus across multiple teams and architectural domains to ensure a unified DevEx vision.
• Functionally decompose complex problems into simple, straight-forward solutions.
• Contribute to the long-term technical vision and strategic direction of the engineering team, identifying opportunities for innovation and improvement.
• Architect AI-driven workflows that automate repetitive tasks across the entire engineering organization.
• Assist in the career development of others, actively mentoring individuals on advanced technical issues.
• Evaluate build vs. buy decisions and emerging technologies to ensure JumpCloud remains at the forefront of engineering efficiency.

Business Systems Analyst

Salesforce Developer

Senior Manager, Strategic Programs

Channel Manager, Team Lead

Business Development Representative

Business Development Representative

Business Development Representative

Principal Platform Software Engineer