JumpCloud

Accounting Manager

• Lead, develop, and scale the multi-regional Accounting, Revenue Accounting, Payroll, and Billing/Collections teams to support a rapidly growing, global SaaS organization
• Bring a strategic mindset to IPO readiness, helping to design and execute the accounting roadmap required for public company standards
• Champion the company’s comprehensive enterprise risk framework, serving as the primary owner for insurance renewals, international statutory compliance, and banking relationships
• Own key relationships with external auditors, banking partners, and tax authorities, running all associated operational confirmations and processes
• Prepare materials and support presentation to the Audit Committee, serving as the primary voice on technical accounting positions, risk exposure, and internal control certifications
• Drive readiness initiatives including SOX compliance, internal controls, audit preparedness, and process documentation
• Drive the timeline and execution of annual audits and quarterly reviews, ensuring high quality results and full readiness for future SEC reporting requirements
• Establish and refine accounting policies in accordance with US GAAP, with a strong focus on SaaS revenue recognition
• Manage the global tax structure, including transfer pricing studies, intercompany agreements, and VAT/GST compliance, ensuring effective international scaling
• Own revenue accounting processes, including ASC 606, contract review, and complex revenue arrangements. Manage unique customer and vendor contracting discussions in partnership with Legal and Deal Desk
• Oversee monthly, quarterly, and annual close processes, ensuring accuracy, timeliness, and scalability
• Ensure strong billing, collections, and cash application processes that support customer experience and financial integrity
• Own global cash positioning, bank account administration, and investment policy execution
• Lead the implementation and optimization of accounting systems and tools as the company scales
• Collaborate closely with Sales, Deal Desk, Legal, and RevOps to support contract structuring and revenue accuracy
• Partner with FP&A to ensure alignment between actuals, forecasts, and strategic plans
• Support M&A activity as needed, including accounting integration and purchase accounting

Vice President, Accounting

Support Engineer

• Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions
• Manage a queue of support tickets for high priority and complex technical issues
• Provide mentoring and coaching to Tier 1 Technical Support Engineers
• Partner with Engineering to drive resolution of critical issues, outages, and defects
• Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date
• Maintain a deep technical understanding of the entire JumpCloud Platform while serving as an SME to develop internal training
• Work closely with Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product
• Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team
• Collaborate with peers on projects aimed at improving the customer and support engineer experiences

Customer Support Engineer, Tier 2

Manager

• Responsible for the day-to-day management of channel partners relationships in the LATAM region.
• Build, maintain, and manage relationships with current and prospective channel partners, including key personnel.
• Fielding and routing all inbound interest from partners.
• Generate pipeline & strategies for new customer acquisition.
• Work with cross-functional teams on activities such as messaging, marketing, training, campaigns, webinars & events.
• Design & execute GTM plans with partners to achieve/exceed targets.
• Include other ISV partners in partnership strategy.
• Assist partners with product positioning, sales strategy, & deal closing strategies.
• Manage deal registration conflicts between JumpCloud teams and partner teams.
• Ensures partner compliance with Channel Partner programs and agreements.
• Conduct QBRs with Partner’s executive team.

Channel Manager

Customer Success Manager

• Architect the Customer Engine for Trust-driven Strategic Revenue Growth
• Refine the Customer Success, Global Technical Support, and Account Management team for scale.
• Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.
• Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.
• Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer.
• Lead our revenue-oriented expansion teams by focusing on customer trust and experience.
• Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.
• Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.
• Drive Data-Centered Retention
• Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest.
• Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.
• Improve overall onboarding experience and long term retention.
• Product & Technical Advocacy
• Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights.
• Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.
• High-Performance Leadership
• Manage five direct reports and a 100+ person global footprint.
• Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.

Vice President, Global Customer Success & Support

DevOps Engineer

• Key contributor to the evolution of our Kubernetes-based platform
• Lead on major infrastructure initiatives that directly multiply the effectiveness of the entire engineering organization.
• Responsible for the technical execution and reliable delivery of the critical systems that underpin all of our services.
• Own the lifecycle of our most vital platforms.

Senior Software Engineer, DevOps

Product Manager

• Drive the product strategy and roadmap by continuously discovering customer and competitive market dynamics
• Take ownership of empathizing with the customer needs (and desires) and drive the outcomes with a close partnership with the cross-functional teams
• Advocate for customers by simplifying the access experience with a close partnership with UX Leads, architects, and product teams

Staff Product Manager, Identity

Engineering Manager

• Manage and guide multiple global engineering teams reporting to you
• Set and maintain the technical bar for the Devices Management group
• Drive high engineering standards across the organization, including rigorous architectural reviews, automated testing strategies, and operational excellence
• Partner with Product and Design leadership to define the strategic vision
• Drive the adoption of AI-assisted engineering workflows to improve developer velocity
• Identify and resolve systemic organizational bottlenecks
• Collaborate with engineering leadership to build, lead, and inspire a world-class engineering organization

Senior Engineering Manager, Devices

Android Engineer

• Lead the evolution of the Android management platform within a unified open directory.
• Manage the roadmap for Android Enterprise Mobility Management (EMM).
• Bridge the gap between native Android capabilities and JumpCloud’s core pillars: Identity, Access, and Device Management.
• Help IT admins manage Android devices alongside other operating systems.
• Ensure security compliance and user access through Android device management policies.

Senior Product Manager, Android

QA Engineer

• Salesforce Testing: You will spend a significant portion of your time executing manual tests and meticulously documenting clear, comprehensive test cases.
• Taking Ownership: Perform end-to-end testing for integration features and modules, and proactively identifying gaps in test coverage for critical business workflows (e.g., Lead-to-Cash).
• Building Automation: Creating, maintaining, and scaling robust automated test suites for both UI and API layers to drive automation efficiency.
• Communicating Asynchronously: Documenting exceptionally clear, detailed bug reports, test plans, and hand-offs to ensure that work continues smoothly while you are offline.
• Solving Complex Problems: Analyzing business processes, identifying the root causes of defects in integration flows, and collaborating with developers to resolve them.
• Collaborating & Mentorship: Working closely with cross-functional teams (developers, BAs, system admins) during your overlapping hours while being mentored by more senior team members.
• Enhancing Pipelines: Supporting our testing pipelines to ensure quality checks are seamlessly integrated into our processes, and contributing to requirement refinement.
• Customer Experience: Testing with the customer user flow in mind and providing feedback to Business Analysts and Developers for improvements.

Enterprise Systems Quality Engineer

Systems Engineer

• Analyze and map existing business processes, identify pain points, and propose and implement improvements.
• Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.
• Take ownership of Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules, to meet business needs.
• Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity.
• Perform thorough acceptance testing of new system features and maintain comprehensive documentation of system configurations and processes.
• Proactively identify opportunities to leverage AI to automate repetitive analysis, streamline documentation workflows, and uncover deeper data-driven insights for continuous improvement.
• Work on and manage small and medium-sized projects, and contribute to larger projects with significant peer and manager support.
• Act as the primary liaison between business stakeholders and the technical team, gather, document and analyze business requirements, and provide training and documentation to end-users.

Business Systems Analyst

Salesforce Developer

• Lead design conversations and propose specifications for components, interfaces, and services that span multiple systems.
• Take on a Tech or Feature Lead role for projects involving multiple enterprise systems or complex integrations.
• Find innovative solutions to complex system problems, such as high-volume data migration or synchronization.
• Champion quality throughout the team by unit testing comprehensively across internal systems.
• Employ AI-powered tools to boost development velocity by generating and optimizing code.
• Take an ownership stake in the work of your entire team by creating automated tasks, writing runbooks, and ensuring data quality.