JumpCloud

Recruitment

• Be the first point of contact for Talent Attraction related queries.
• Work closely with the Talent Attraction (Recruiting) team, Talent Management, and People Operations teams in creating a great candidate experience including scheduling interviews, sending offer letters, pre-boarding new employees, and talent related projects to make our processes 1% better.
• Partner with recruiters, interviewers, and hiring managers to coordinate and schedule all interviews in a timely manner
• Provide swift and accurate scheduling of pre-employment interviews for global candidates
• Maintain the application tracking system, ensuring information is up to date
• Support recruiting efforts in sourcing, outreach, and ownership of roles.
• Administer all aspects of the pre-onboarding process including, accurate and timely new hire data entry, IT equipment management, background checks, work authorization and other items that allow for a successful first day for all future JumpCloudians.
• Administer HR-related documents, including offer letters, employment verifications, ect.
• Enter new hire, employee status changes, and exit information into the ADP system
• Create and maintain confidential documentation (physical and electronic) and template letters and assist in the reviewing and renewing of HR policies.
• Administrative support with immigration, recruiting, talent management and HRIS, as required.

Talent Acquisition Coordinator

Human Resources

• partner with Engineering and Product Management organizations
• scale organizational performance
• drive high engagement
• foster a strong culture across multiple geographies
• own key people processes, including employee relations, performance management, manager coaching, and cultural initiatives
• ensure technical organizations have the leadership and support needed to meet ambitious goals
• manage and resolve employee relations (ER) cases

HR Business Partner

Cloud Engineer

• Drive the strategy, roadmap, and execution for our core cloud infrastructure platform, ensuring high performance, scalability, and reliability.
• Collaborate with engineering teams to organize and prioritize testing efforts for new cloud deployments.
• Work closely with cross-functional teams, including engineering, sales, and marketing, to understand their needs and drive execution.
• Engage with enterprise customers to discover and document their cloud migration needs, work with our Professional Services team and engineering leadership to create a plan for migration.
• Understand technical requirements and create detailed roadmaps, user stories, and acceptance criteria for new features.
• Define and track key performance indicators (KPIs) to measure program success and demonstrate the value and impact delivered.
• Proactively identify, resolve, and mitigate risks and issues that could affect the scope, schedule, and quality of programs.

Staff Technical Product Manager – Cloud Infrastructure

Security Engineer

• Develop, implement, and maintain the strategic roadmap for the designated security function, aligning it with overall business goals and risk tolerance.
• Lead, mentor, and grow a team of high-performing security professionals.
• Manage the budget and resource allocation for the team.
• Oversee the Secure Software Development Lifecycle (SSDLC), including threat modeling and secure code practices.
• Direct the Incident Response program and manage Security Information systems.
• Oversee compliance audits and manage the risk register.
• Collaborate closely with Engineering, DevOps, IT, Legal, and Product teams.
• Communicate security risks and performance metrics to executive leadership.

Director, Security

Site Reliability Engineer

• Build and maintain infrastructure, including custom software and vendor integrations, to support Engineering’s Security needs (Product Security and Infrastructure Security)
• Create infrastructure and SaaS policy enforcement automation and reporting
• Set up data ingestion, as needed, for the SIEM or other Security tooling
• Perform threat model reviews of product features and their associated architectures
• Provide guidance to service/feature teams about secure software design

Security Engineer, DevSecOps

Full-stack Engineer

• Work with amazing talent across each department who are passionate about our mission.
• Share and grow your expertise.
• Have a voice in the organization as you work with a seasoned executive team.

Full-Stack Software Engineer

IT Support

• Handle IT support requests from internal end users.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of the on-boarding process.
• Assist with employee training and onboarding.
• Manage and monitor internal IT assets to ensure accurate inventory records.
• Support computers, printers, scanners, computer peripherals.
• Become a pro using our own platform to support our own employees.
• Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
• Work with vendors to procure equipment

Senior IT Support Specialist

Performance Marketing

• Drive strategy and execution across paid social and digital channels to support JumpCloud’s commercial and sales-led growth motion
• Support the development of multi-touch, full-funnel campaigns targeting midmarket and enterprise buyers, aligned to complex sales cycles
• Manage outbound campaign activation using platforms like LinkedIn, 6sense, and other intent-based tools to engage named accounts and buying committees
• Partner with demand generation, integrated campaigns, and SDR teams to align paid media efforts with campaign and revenue objectives
• Provide input and recommendations on budget allocation, audience segmentation, and creative strategy to improve performance and scale
• Translate business goals into channel-level media plans, KPIs, and testing roadmaps
• Work cross-functionally with regional marketing teams to ensure campaigns are localized and relevant across key markets
• Analyze and communicate campaign performance, identifying insights and optimizations to inform future strategy
• Help establish internal processes, testing frameworks, and documentation for repeatable, scalable execution
• Support the growth of junior team members by sharing strategic guidance, campaign insights, and best practices

Paid Media Manager

• Execute full-funnel paid media campaigns across Google Search, Bing, and paid social platforms (e.g., LinkedIn, Facebook) with a focus on lead generation and pipeline acceleration
• Manage campaign setup, QA, tagging, audience targeting, ad copy, and creative trafficking
• Regularly optimize campaigns based on performance—adjusting budgets, bids, copy, and targeting as needed
• Pull and analyze reports across platforms to track KPIs (CTR, CPL, CPA, ROAS, etc.) and identify trends and opportunities
• Collaborate closely with regional marketing teams to tailor campaigns to regional and audience needs
• Partner with the global paid media team to ensure consistency in structure, insights, and best practices
• Assist in budget tracking and ensure spend aligns to plan
• Support A/B testing across creative, copy, and landing pages to improve conversion rates
• Maintain up-to-date campaign documentation, trackers, and dashboards
• Contribute to continuous improvement across processes, reporting, and knowledge sharing

Paid Media Specialist

Account Manager

• Own a high-value portfolio (> $10M ARR) of enterprise and upper-mid-market customers in North America and serve as the executive relationship owner
• Build executive-level relationships with customer stakeholders and position JumpCloud as a strategic partner
• Lead QBRs, renewal negotiations, and multi-year account planning
• Identify whitespace and expansion opportunities and execute growth strategies across the portfolio
• Drive Net ARR growth, renewal rates, expansion revenue, and product adoption
• Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists
• Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap
• Collaborate closely with Customer Success Managers, Sales Engineering, Product, Support, Marketing, and Partner teams to drive outcomes
• Travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%)

Enterprise Account Manager

• Build and maintain infrastructure, software, and automation to monitor and mitigate attacks and vulnerabilities across JumpCloud products and services
• Lead the design and maintenance of infrastructure, including custom software and vendor integrations, to meet advanced security needs for Product and Infrastructure Security
• Develop and implement policy enforcement automation and comprehensive reporting systems
• Set up data ingestion for the SIEM or other tooling as needed
• Collaborate with DevOps, Developer Enablement, SecOps, GRC, and other engineering partners globally to embed security best practices and establish guardrails for developers
• Conduct and oversee threat model reviews of product features and architectures, providing strategic guidance
• Mentor and guide service/feature teams in secure software design principles
• Help lead a team responsible for ensuring JumpCloud products' integrity and keeping JumpCloud users safe

Staff Security Engineer, DevSecOps

• Ensure users, groups, and permissions are synchronized with non-JumpCloud services
• Integrate organizations with SaaS products for identity sourcing and access management
• Shape technical solutions around identity, authentication, security, and cloud scaling
• Design architecture for authenticating users and migration of objects from AD
• Develop web services to support AD Integration within JumpCloud’s infrastructure
• Plan integration with Microsoft Azure
• Participate in on-call shifts to respond to alerts during assigned shift
• Work with engineering leadership and product management for scoping and feature delivery

Staff Software Engineer

Backend Engineer

• All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
• JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
• Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career?
• JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on backend technology like Kubernetes & GoLang with DevOps experience.
• Identity Governance and Administration (IGA) services are a key part of the entire JumpCloud product portfolio.
• The IGA team’s work will make using JumpCloud even easier and more seamless, while providing a very high level of security.

Senior Backend Software Engineer

Procurement

• Reports to VP of Finance and partners with Finance, Legal, Security and functional leadership to drive procurement operational excellence.
• Manage day-to-day sourcing and vendor management processes; establish, track and drive KPIs; create roadmap for procurement operations.
• Build strategic sourcing discipline and procurement operations.
• Negotiate cost-effective contracts with key suppliers and support business partners evaluating procurement options.
• Evaluate sourcing procedures and present improvement strategies to senior management.
• Establish and implement processes for monitoring SaaS renewals timely.
• Analyze procurement costs and develop cost reduction strategies.
• Evaluate contract terms with Legal to mitigate contract risk.
• Manage SLAs between business partners, Finance, Legal and Security for vendor and contract reviews.
• Develop processes to support overall vendor management including security reviews.
• Maintain key strategic sourcing relationships and develop strong partnerships.

Senior Procurement Operations Manager

• All roles at JumpCloud are Remote unless otherwise specified.
• About JumpCloud: unified open directory platform for identity, devices, and access management.
• Role: Software engineers to design and build server management and directory software; focus on identity, authentication, security, cloud scaling.
• Technologies: MongoDB, GoLang, Node, Vagrant, Docker, Saltstack, ELK Stack, Redis; open to other technologies.

AI Software Engineer

• All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
• About JumpCloud: JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.
• About the Role: JumpCloud is looking for an experienced Staff Software Engineer to join an engineering team focusing on various applications and services running on macOS machines, their interaction with the OS, and working with back end services that these applications and services interact with. This position will research new and existing MacOS features to creatively solve problems for our customers, and then solutionize the integration within our platform. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless when it comes to the management of devices, all while providing a very high level of security.
• Haven’t used those technologies? Don’t worry: we believe that good engineering is not technology specific.

Staff Software Engineer, Device Management R&D - United States

Accountant

• Position Summary: JumpCloud is seeking a Tax & Treasury Accountant to join our growing Accounting team. The Tax & Treasury Accountant will report to our Sr Accounting Manager and assist with a variety of functions including the preparation and filing of US sales taxes and US local personal property taxes. This role will also be central in supporting international indirect taxes, including nexus analysis for registration, and international withholding taxes. Additionally, the role will collaborate with our external tax accounting firm on US state and federal corporate income tax matters. This role will also be central in developing treasury management solutions tailored to the Company’s growing international footprint.
• The type of individual that will be successful in this role must be analytical in nature, detail oriented, and possess a strong understanding of current US and international tax requirements. This person will also have experience working with accounting and banking systems, Microsoft Excel, as well as the recording of complex financial transactions.
• Our Company is growing rapidly, so the successful individual will be able to work in a fast paced environment that is changing rapidly.