Director, Global MSP Sales

JumpCloud

Global MSP Sales Director to lead and scale managed service provider business. Responsible for global MSP revenue lifecycle, partner acquisition, and team leadership.

Posted 6/4/2026full-timeRemote • Arizona, Colorado, Minnesota, Montana, Texas • 🇺🇸 United StatesLead💰 $220,000 - $290,000 per yearWebsite

About the role

Key responsibilities & impact

Define and execute the global MSP go-to-market (GTM) strategy to hit ambitious net-new partner acquisition and net revenue retention (NRR) targets.
Provide direct leadership, coaching, and performance management to the global team of PAEs, BDRs, and Account Managers.
Own global forecasting, pipeline management, and revenue reporting for the entire MSP business unit.
Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention.
Standardize account health metrics, Quarterly Business Reviews (QBRs), and growth blueprints to drive increased adoption and expansion within the existing partner book of business.
Actively focus on Partner Success as an engine for growth, building frameworks that help existing MSPs successfully bundle, upsell, and resell our solutions to their end-customers to maximize mutual MRR expansion.
Manage the team of Partner Account Executives (PAEs), ensuring high-velocity execution in qualifying and converting inbound MSP leads into active, revenue-generating partners.
Oversee and optimize outbound pipeline generation strategies executed by both the BDR team and the PAEs (who share outbounding responsibilities).
Actively participate in major industry events, conferences, and roadshows to represent the company, build executive relationships, and generate high-value pipelines.
Collaborate closely to drive structured partner success and velocity by expanding our specialized MSP courses and certification tracks.
Partner to continuously refine, iterate, and optimize our overarching MSP Partner Program (including tiers, incentives, and requirements) to remain a premier choice in the channel ecosystem.
Act as the "voice of the MSP," synthesizing feedback from the field to influence the product roadmap and perfect pricing, packaging, and positioning.

Requirements

What you’ll need

8+ years of B2B SaaS sales leadership experience
at least 4+ years explicitly dedicated to managing MSP / Channel Partner sales and account management teams globally or across major regions
Proven success managing and scaling a multi-tiered sales org composed of both hunting functions (Directly managing BDRs and quota-carrying PAEs) and farming functions (Account Managers)
Deep comprehension of how MSPs operate, their business models (MRR, packaging, margin expectations), and their technical ecosystems
Experience aligning sales execution with formalized partner certification pathways and global channel partner programs
Proficient in CRM architecture (e.g., Salesforce, HubSpot) and PRM (Partner Relationship Management) tools to build reliable dashboards, forecasts, and attribution models
Ability to travel globally for partner visits, executive QBRs, and major channel events (approx. 25–30%)

Benefits

Comp & perks

several medical plans to choose from including a high deductible HSA plan with employer contribution
two dental plans
vision insurance
flexible spending account (FSA)
employee assistance program (EAP)
short- and long-term disability
life insurance
401k savings plan with match
flexible paid time off policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaS sales leadershipMSP sales managementaccount managementpipeline managementrevenue reportingpartner success frameworksmulti-tiered sales organizationsales execution alignmentpartner certification pathwaysrevenue generation

Soft Skills

leadershipcoachingperformance managementcollaborationrelationship buildingstrategic thinkingcommunicationproblem-solvingadaptabilityinfluencing