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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the JumpCloud platform
- Providing tailored product demonstrations
- Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
- Support direct and partner sales teams with product related questions and skill development
- Building relationships with partners through technical enablement and co-selling
- Assist prospects with setup and configuration of free trials
- Provide technical Q&A to prospects as they progress through trial
- Assess prospect readiness to enter a formal sales cycle
- Understand implementation best practices to advise on the quickest customer time to value
- Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
- Provide evaluation framework for prospects to follow in their POC
Requirements
What you’ll need- Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English
- Skilled at breaking down complex tasks into simple actionable steps for customers
- Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
- Desire and ability to learn new complex concepts
- 3-5+ experience in a technical Sales Engineering or similar role
- Strong knowledge of Cloud/SaaS technologies
- Strong understanding of Active Directory environments
- Understanding of networking Fundamentals
- Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT
- Familiarity with MDM, RMM, or similar endpoint solutions
- Familiarity with MFA technologies such as TOTP, WebAuthn
- Experience configuring and deploying identity and/or directory solutions
- Experience with both direct and channel/partner sales cycles.
Benefits
Comp & perks- JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Scam Notice: JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
- All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cloud technologiesSaaSActive DirectoryNetworking fundamentalsSAMLOIDCOAuthLDAPRADIUSSCIM
Soft Skills
Written communicationVerbal communicationProblem-solvingAdaptabilityTechnical consultingRelationship buildingCustomer supportLearning abilitySimplifying complex tasksAudience adjustment
