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JumpCloud

Sales Engineer

JumpCloud

Sales Engineer providing technical expertise to organizations in South East Asia evaluating JumpCloud's platform. Responsible for customer consultations and technical support to enhance sales.

Posted 6/8/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the JumpCloud platform
  • Providing tailored product demonstrations
  • Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
  • Support direct and partner sales teams with product related questions and skill development
  • Building relationships with partners through technical enablement and co-selling
  • Assist prospects with setup and configuration of free trials
  • Provide technical Q&A to prospects as they progress through trial
  • Assess prospect readiness to enter a formal sales cycle
  • Understand implementation best practices to advise on the quickest customer time to value
  • Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
  • Provide evaluation framework for prospects to follow in their POC

Requirements

What you’ll need
  • Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English
  • Skilled at breaking down complex tasks into simple actionable steps for customers
  • Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
  • Desire and ability to learn new complex concepts
  • 3-5+ experience in a technical Sales Engineering or similar role
  • Strong knowledge of Cloud/SaaS technologies
  • Strong understanding of Active Directory environments
  • Understanding of networking Fundamentals
  • Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT
  • Familiarity with MDM, RMM, or similar endpoint solutions
  • Familiarity with MFA technologies such as TOTP, WebAuthn
  • Experience configuring and deploying identity and/or directory solutions
  • Experience with both direct and channel/partner sales cycles.

Benefits

Comp & perks
  • JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Scam Notice: JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
  • All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker.

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Hard Skills & Tools
Cloud technologiesSaaSActive DirectoryNetworking fundamentalsSAMLOIDCOAuthLDAPRADIUSSCIM
Soft Skills
Written communicationVerbal communicationProblem-solvingAdaptabilityTechnical consultingRelationship buildingCustomer supportLearning abilitySimplifying complex tasksAudience adjustment