JUJUR.eu

Customer Support

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Customer Service Representative, German

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Customer Service Expert, Polish

Sales Development Rep

• Manage high volume inbound and outbound B2B sales activities across all stages of the sales funnel
• Engage prospects daily via video calls, phone, email and social media outreach (video meetings are the core responsibility)
• Identify and approach alternative decision-makers using various tool and lead generation methods
• Build, manage and maintain a strong and healthy sales pipeline
• Qualify leads and hand over high-quality opportunities to the onboarding team to continue the sales process
• Track and report on daily, monthly and quarterly KPIs in line with sales targets
• Ensure adherence to response time SLAs and defined sales cadences
• Accurately document all interactions and activities in the CRM system.

Sales Development Representative, German

Sales Development Representative, Dutch

• Manage incoming customer calls and emails in a professional and timely manner
• Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
• Build sustainable customer relationships through clear and effective communication
• Provide accurate and complete information using internal tools and processes
• Meet individual and team performance targets and quality standards
• Maintain accurate records of customer interactions and account-related activities
• Follow internal communication procedures, guidelines, and policies.

Customer Service Advisor, French

Account Executive

• Achieve individual revenue targets by selling renewals, products, and services while identifying upsell opportunities
• Manage and grow a dedicated portfolio of existing clients within an assigned territory
• Provide accurate weekly, monthly, and quarterly sales forecasts
• Develop strong product and technical knowledge to assess customer needs and deliver tailored solutions
• Proactively promote products and services to drive customer retention and expansion
• Guide customers through onboarding and encourage long-term product adoption
• Use data insights to identify at-risk accounts and growth opportunities
• Address customer concerns and remove obstacles impacting satisfaction and usage
• Handle objections effectively to retain customers and secure new business
• Manage a high volume of phone and email interactions daily
• Build strong relationships with internal teams and external stakeholders.

Inside Sales Representative, Dutch

Inside Sales Representative – Czech

Inside Sales Representative, Italian

Inside Sales Representative, Portuguese

Sales

• Handle inbound and outbound customer interactions across phone, chat, and email channels
• Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
• Build and maintain positive relationships through clear and professional communication
• Provide accurate and up-to-date information using internal tools and systems
• Achieve individual and team performance targets including call-handling KPIs
• Maintain detailed customer records, accounts, and interaction documentation
• Always follow communication procedures and data protection policies.

Sales Advisor, Italian

Account Manager

• Manage and develop relationships with existing business clients within the assigned territory
• Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
• Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
• Guide customers through onboarding processes and encourage strategic product adoption
• Monitor customer engagement and proactively identify retention or growth opportunities
• Address customer concerns and help resolve issues impacting product usage or satisfaction
• Maintain regular outbound communication with clients via phone and email
• Provide accurate sales forecasting and maintain updated account information
• Build strong working relationships with both internal and external stakeholders
• Maintain strong product and service knowledge to effectively support customer needs.